Project Manager Management
Resume:
Mita Krstevic
Vista, CA 92084
*****@***.***
Summary of Experience
. IT project management experience in leading large IT projects
. Over 15 years experience managing IT
. Business acumen and ability to convey technical concepts in a non
technical manner
. Strategic thinker with the ability to constantly draw on a future
vision while executing on the short term objective
. Strong project management skills (ERP, CRM, data warehouse
implementations, enhancements and upgrades)
. High-degree of expertise both with the Project Management Life Cycle
and the System Development Life Cycle
. Proven track record of managing matrixed project teams on technology
initiatives
P R O F E S S I O N A L E X P E R I E N C E
Pro Unlimited
Contracted with Life Technologies May 2009 to
present
Project Manager IT CRM
Carlsbad, California
Direct and manage project development from beginning to end. Delegate tasks
and responsibilities to the appropriate personnel. Identify and resolve
issues and conflicts within the project and project team. Proactively
manage changes in project scope, identify potential crises, devise
contingency plans and escalate to management.
Manage projects for the acquisition and/or development of software systems.
Provide work direction and guidance to members of the Project Team
(business and IT). Participate in process and technology re-engineering,
analyze and recommend implementation options.
Provide leadership and motivation to project team members. Manage
vendors/contractors to assure they deliver the value and services as
contracted. Ensure projects are delivered on time, on budget, with high
quality.
Assess customer requirements, analyze the architecture of business events
and data that supports the architecture, evaluate possible solutions, and
present recommendations to IT management.
Develop project resource strategies, staff, tools and support necessary for
cost-effective implementation and customer training.
Provide business and technical integration across all related business
activities. Work closely with IT business partners to manage client
expectations and deliver maximum value to business units. Work closely
with resource managers to set clear expectations and roles for project team
members, monitor progress and review results, and commitments.
Integrate activities with other IT departments to ensure successful
implementation and support of project efforts. (Infrastructure, Security,
Operating System, Web Services, Hardware)
Monitor and report to IT and client/customer management on the status of
multiple, concurrent project efforts. Communicate plans, status, and
issues to higher management levels
Current Projects:
. Trigger customer emails based on web behavior (web integration)
. Data conversion due to recent acquisition (SFDC to Siebel)
. Global CRM integration with APAC (web forms, customer email
administration, prospect integration)
. Web Form Generator (automated tool to generate web forms)
. Web based customer profiling form (database integration)
. Automation of Siebel integration with web data
24 Hour Fitness April 2007 to June 2008
Sr. Business Systems Analyst/ Project Manager
Carlsbad, California
Project Manager and Business Analyst on a large data warehouse project.
Lead relevant reviews, meetings, brainstorming sessions, technical reviews
and workshops. Manage the BI budget by monitoring costs and resource
requirements and providing relevant and timely feedback to internal
management and customer stakeholders.
Responsible for effectively leading efforts to analyze and support the
integration of multiple data sources (including Peoplesoft Financials and
HRIS, Oracle 11i, a custom contract application, an eCommerce site, and a
POS system) into one functional data warehouse. Work directly with both
business partners and the Applications Development team to marry business
needs and process flows to develop detailed IT requirements, general
designs, test cases, and acceptance documents. Assume a leadership
position in mentoring others, approving developer work products when
appropriate, and assuming project manager responsibilities.
Develop, document and drive business processes and technical solutions to
achieve 'one version of the truth' from the data warehouse. Worked
directly with development team to define business rules for scrubbing
source data, processing KPI metrics and business user reports.
Lead the team in providing direction, analysis and supervision to provide a
direct interface from the data warehouse to an application used by over 400
clubs in the field. This required batch processing (Informatica), data
scrubbing, data modeling and design, batch monitoring (alerts), data
staging and loading into the end users application (Microstrategy to build
the data marts).
Troubleshoot and demonstrate advanced problem solving skills in
identification of the root causes of data warehouse performance. Which
include batch failures, data mapping, data validation (using TOAD),
regression testing and unit testing.
Resulting data warehouse is currently used for :
. Reporting data to the field
. Risk analysis
. Analytical modeling based on historical patterns
. Ad hoc reporting
. Campaign management
. Sales trends
. Budget analysis
Modis November 2006 to March 2007
Contracted with Life Technologies
Business Analyst
Carlsbad, California
Responsible for business applications systems analysis and design for an e-
Commerce web based system. Responsible for translating business user's
needs into Use Cases, Process Diagrams, Functional and Non-Functional
Requirements and communicating to the project stakeholders and the
development group the features and functions of the system.
Analyze the addition of numerous new features and enhancements for existing
e-Commerce site, create functional specification documents, and support
requirements from the idea generation stage through full implementation
into production. Assist with project planning and the creation of business
requirements and project meetings; identify and manage project risk and
scope creep; and communicate project status to management.
Analyze and evaluate current business processes and requirements and make
recommendations to management for new, more efficient, workflows and
processes. Interface with business users and managers to learn the needs of
the various business groups, document use case scenarios in various
functional areas, and perform analysis of existing information systems,
applications, and processes to evaluate effectiveness and efficiency as
well as interface with technical representatives.
Research and evaluate solutions and recommend the most cost effective and
efficient solution. Evaluate and define performance metrics for third
party software vendors.
AlphatecSpine Inc. November 2005 to
November 2006
System Analyst
Carlsbad, California
Plan, conduct, and coordinate business application activities. Review the
current status of business applications and prepare recommendation for
system improvements. Manage definition of requirements and gap analysis.
Manage creation of specifications to meet business requirements and prepare
and presents project proposals to senior management.
Responsible for all ERP system duties which include: management and
oversight of implementation, configuration, migration of data, training and
the mapping of the business function (Business analysis) running Vantage
8.00.808G on SQL server. Lead upgrade from Vantage 6 to Vantage 8.
Manage small to large integration projects, making, coordinating &
facilitating decisions, escalating issues, utilizing standardized processes
and sharing best practices. Increase talent pool within IT functional
teams by focusing on developing the existing team members (through regular
coaching, role modeling, projects and assignments), also complement
existing talent with external recruiting as appropriate
Analyze business and integration issues, questions, and risks, and develop
strategies and integration plans.
Modis August 2005 to November
2005
Contracted with LPL Financial Services
San Diego, California
Applied technical and business knowledge in the analysis and documentation
of business user requirements. Participated in cross functional teams to
identify and document functional requirements, work flow, information
sources, and system specifications. Evaluated existing application products
which may address the business user's requirements and developed
recommendations where appropriate.
Developed comprehensive business cases with cost, service, benefit, and
risk of proposed IT project. Analyzed and defined efficient, cost effective
solutions which support the business processes and functional requirements.
Conducted analysis of business processes and functional requirements and
prepared appropriate documentation to communicate and validate the
information.
Worked in concert with other IT organizational groups to insure a solid
support structure for the business user community. Took ownership of
issues by identifying underlying problems, analyzing potential solutions,
and implementing system resolutions, including workarounds. Prepared
business user documentation and training materials.
Epicor Software Inc. June 2004 to August 2005
San Diego, California
Sr. Technical Analyst
Performed systems analysis on various platforms for numerous clients on a
wide range of systems. Supported multiple platforms (unix, W2k3, NT),
Epicor ERP software products, third party bolt on products (Optio, Cognos
Impromtu, Powerplay) and databases (SQL, U2)
Assisted customers with technical software issues including troubleshooting
system issues, technical research and bug testing post implementation.
ViaSat, Inc. August 2000 to March
2003
Carlsbad, California
IS Manager
Successfully applied extensive and diversified knowledge of information
systems and business processes to orchestrate the effective implementation
and utilization of information technologies to meet the business goals and
objectives of the company.
Configured and guided the configuration of the new Oracle ERP system.
Assessed the feasibility and soundness of proposed projects, processed
methodologies and new technologies based on business justification,
corporate/departmental goals and objectives and potential business value.
Acted as a liaison between the technical staff and senior management to
insure proper communication. Successfully managed the analysis and
interpretation of business requirements to support decision making.
Analyzed and interpreted business needs. Developed and maintained client
relationships both external and internal.
Managed project timelines, budgets, personnel, and coordinated and directed
the activities and functions of computer validation projects such as: data
cleansing, data conversion, and mapping business requirements to system
specifications.
Worked on complex business problems, analyzing and evaluating current
business methods and procedures for improvements. Directly involved with
computer hardware sizing, location, vendor selection, and contract
negotiations.
Participate in local and global IS organizations to enhance knowledge of
ERP functionality and technology.
Polaris Pool Systems, Inc. July 1993 to July 2000
Vista, California
IT Manager
Member of the management team for 7 years, responsible for evaluation and
procurement of all hardware/software (ERP) and its' integration into the
existing network environment. Experienced in managing multiple teams of
technical employees and consultants through numerous project milestones.
Deep understanding of technology developed through real-world experience in
a variety of settings. Managed network and database administration.
Analyzed the needs of corporate functions, re-engineering as necessary and
established priorities. Responsible for the complete lifecycle of
software solution. Defined and documented requirements to assist in the
development of software specifications that included flow charts, report
mock-ups, and business rules that supported the software requirements
phase. Developed project plans, prioritized project tasks, and provided
status updates on project progress. Ensured that programming was completed
and accurate to defined specifications. Provided support to software
development as needed. Provided technical consultation services to
customers relating to the company's business processes, system
requirements, and other technical issues.
Coordinated applications integrations and interfaces as well as new module
implementation and upgrades. Managed database integrity and process control
for the business system databases.
Maintained legacy systems applications, software control process,
development, backup and recovery strategy, network infrastructure, and
documentation. Established IT policies and procedures.
Knowledgeable and experienced in unix operating systems, network
infrastructure, data warehousing standards, MS application development, MS
Exchange, web services/servers, IS security, PCs and related peripheral
equipment (printers, servers, routers, switches etc.)
[pic][pic][pic]
Contact this candidate