Customer Service Manager

Patricia "Pat" Sudberry

*** *** ***** *****, **********, IL 60446

815-***-**** (answering machine); 815-***-**** (cell)

Skills: Computer - All Microsoft products; PC literate on private softwares

such as Ready Collect and ISO9000. Knowledge and experience in Visio, RF

Flow. Worldwide UPS, AS/400. Type 75 WPM. Data Entry. Certified ISO

Document Control Administrator and ISO Internal Auditor. Dictaphone

transcription. Excellent organization and follow-up skills; dependable with

good communication skills, both verbal and written. Mature professional

with optimistic and friendly demeanor, yet logical and diplomatic.

Flexibility working as team player and/or no or minimum supervision.

2007 - Present: Snelling Staffing Services. Short and long term

assignments. Examples: Reception/switchboard at Enersys, battery

manufacturer, 5 months. Collections Secretary at TSMP, law firm, 7 months.

Data Entry at Travelers Insurance, 3 months. Customer Service at Werner

Enterprises, 4 months.

2005 - 2007: General Office at Bridgestone Firestone, 30 - 35 hours per

week. Credit Department. Requested Financial Statements from customer base,

extracted financial data to Excel spreadsheet for Manager's evaluation of

customer's credit limits.

1999 - 2003: Executive Assistant to branch V.P. at China Ocean Shipping

Companies, Import/Export transportation company. Also Human Resources

Administrator.

1994 - 1999: Administrative Assistant to President and Executive staff of

Logistics, at Hub Group Logistics Services, third party logistics. Also

Human Resources Administrator, ISO Document Control Administrator and

Internal Auditor.

OTHER EMPLOYMENT HISTORY

. Executive Secretary for Owner/CEO and V.P. at Thomas Steel

Corporation.

. Sales Administrative Assistant to V.P. of Consumer Products and Sales

Staff of 5 Regional Managers, at Turtle Wax, Inc.

. Executive Secretary to LTL Manager at Sears, Roebuck and Co.,

transportation department.

. Secretary to Manager and Assistant Manager of Union Grievance

Committee at CW Transport

. New Records Clerk at Hinshaw Culbertson, Moelman, Hoban and Fuller,

law firm.

ADMINISTRATIVE/OFFICE EXPERIENCE

. Highly organized.

. Compose and generate correspondence and documents with Word.

. Graphing and spreadsheet efficiency with Excel (weekly, monthly and

year-end reports).

. Presentations generated with PowerPoint.

. Schedule and schedule maintenance of agendas with Outlook.

. Excellent verbal and written skills.

. Create and maintain high degree of communication with internal and

external suppliers and vendors.

. Good phone manners and customer service oriented.

. Maintain office equipment contracts and service.

. Open and distribute mail.

. Process expense reports, paper or electronic, weekly or monthly as

prescribed.

. Adept in arranging on-site and off-site meetings (electronics, seating

arrangements, catering, marketing materials, etc.)

. Arrange travel (flights, auto rentals, hotels, special needs, etc.)

for executives and visitors, including international.

. Inventory and order office and kitchen supplies.

. Develop and maintain private and central filing systems.

. Work within policies and procedures as set forth by the employer.

. Flexible, able to meet deadlines, works well under pressure.

. Certified ISO9000 Document Control Administrator and Internal Auditor.

Conducted class room training to executives and employee staff on ISO

software and uses.

HUMAN RESOURCES EXPERIENCE

. Develop, compile and maintain personnel records (company/state

paperwork, attendance, vacation, yearly reviews, special training).

. Extracted time clock data from TimeClock Plus.

. Payroll recorded and submitted, Excel and software.

. New Employee Orientation.

. Market job openings and work with recruiters.

. Develop, maintain and distribute New Hire and benefits

documents/packets.

. Screen prospective employees. Coordinate interviews and testing.

. Conduct Exit Interviews.

. Process payroll. Familiarity with some payroll packages.

. Liaison between employees and management in work/personal related

issues.

. Familiar with FMLA, Workman's Compensation, etc. Resourceful utilizing

IL State government websites regarding state and federal employment

laws.

LAW FIRM EXPERIENCE

. Set-up of new files for attorneys.

. Request Title Searches.

. Send Collection Letters.

. Prepare legal and foreclosure documents, including Collection Letters,

Motions for Possession, 30-Day Demands, Liens.

. Client billing.

. Scheduling of Sheriff eviction notices.

. Scheduling of court appearances thru various IL counties.

EDUCATION HISTORY

College of DuPage (2 years); Honors. Transcript available.

ISO9000 - Document Control Administrator certificate.

ISO9000 - Internal Auditor certificate.

Seminars/Certificates: The Exceptional Assistant. Perils of Proofreading.

How to Design Attention-Grabbing Brochures, Catalogs, Ads, Newsletters and

Reports. Process Management.

Contact this candidate