Human Resources Customer Service
Resume:
Thomas D. Parker, SPHR
West Bloomfield, Michigan 48324
********@*****.***
summary
An innovative and adaptable human resources executive with wide-
ranging qualifications in change management, training and development,
organizational development, benefits and compensation, staffing,
recruiting, succession planning, and labor/employee relations.
Defines cutting-edge objectives to advance an organization and
implements cost-effective strategies to realize opportunities for
improvement. Collaborates with multiple levels of an enterprise and
builds cross-functional teams to execute company policies and
procedures.
A forward-thinking leader who prioritizes an understanding of employee
issues and utilizes exceptional interpersonal skills to reach mutually
beneficial plans of action. As a flexible and open-minded organizer,
seamlessly integrates new factors into a broad range of processes,
modifying individual aspects of an organization to maintain a customer-
focused approach. Draws upon strong analytical abilities and an eye
for detail to ensure the highest possible levels of quality. As a
dependable producer with a solid work ethic, possesses a track record
of delivering results on time and within budget.
key accomplishments
LEADERSHIP
* Led facilitation of cross-facility/cross-functional team improving
communication and presented findings and recommendations to top
management for implementation.
* Championed development of executive leadership team utilizing
behavior assessments, 360 feedback and third party intervention.
EXECUTIVE MANAGEMENT
* Counseled six chief executive officers on issues ranging from
the start up of new Greenfield site to acquisitions and
divestitures.
* Served as active contributor on strategic planning teams for
multiple organizations.
LABOR/ EMPLOYEE RELATIONS
* Negotiated successful labor agreement at a start-up operation as
well as multiple cost-effective renewals of labor agreements,
providing effective working relationship with employees while
maintaining efficiency.
* Resolved individual employee issues with an empathetic
understanding and pragmatic business approach.
ORGANIZATIONAL DEVELOPMENT
* Revised and developed hiring and succession policy utilizing
sophisticated assessment tools, including identifying the
benchmarked profile of an ideal candidate's personality
behavior, personal interests, and leadership attributes.
* Conducted front-line supervisor development programs,
incorporating behavior assessment techniques to understand
employee motivation.
experience
EDSCHA NORTH AMERICA Pontiac, Michigan
Director, Human Resources 2007-2009
Served as the top human resource voice for the North American operation of
a global automotive manufacturer headquartered in Germany. Position was
responsible for developing and managing policies and procedures, staffing,
employee/labor relations, compensation and organization development for a
group office in the United States and three manufacturing plants located in
Mexico and Canada. Served as an advisor/mentor to the top level management
team for North America and participated in all strategic planning
initiatives.
Kasle Steel Corporation Dearborn, Michigan
Vice President, Human Resources 2002-2007
Served as the human resources voice on strategic leadership team at top
level of corporation. Developed and managed policies and procedures,
staffing, employee/labor relations, compensation and organizational
development for shift in organization culture from autocratic, direct
approach to open, participative communication. Provided human resources
support for five operating divisions, managing a staff of two direct
reports at the corporate office and four indirect plant-level coordinators.
Newcor, Inc. Bloomfield Hills, Michigan
Vice President, Human Resources, Corporate Secretary 1983-2002
Established and directed corporate human resources function to plan,
organize, lead, influence, coach and provide support for human resources
issues throughout company. Provided direct human resources services for
organizational development, management staffing, compensation,
employee/labor relations and government compliance. Served on executive
team. Acted as secretary to board of directors from 1994 to 2002,
providing administrative support and minutes for board meetings, writing
annual proxy statements, setting up annual shareholder meeting and SEC
reporting for insider's stock holdings.
* Identified and defined One Newcor culture. Upgraded human resources
staff and redefined roles.
* Created and coordinated customized management-development program by
establishing Newcor University.
* Managed cultural human resources and facility issues associated with
acquisitions and divestitures.
* Created and championed partnership program involving supplier and
customer.
* Negotiated cost-effective labor agreements providing for employee
participation and continued employee involvement.
* Consolidated benefit plans to centralized focus.
* Standardized approach to salary compensation and instituted pay-for-
performance concept.
* Introduced standardized performance appraisal process.
* Contributed to design and implementation of manufacturing system.
* Led turnaround/turn on intervention program at distressed facility to
focus management toward turnaround action plan.
* Designed and delivered customer service program presented to employees
with external customer contact.
ADDITIONAL EXPERIENCE
Detroit Strip Division, Cyclops Corporation, Detroit, Michigan, 1969-
1983.
Division Director, Industrial Relations, Detroit, Michigan, 1977-1983.
Established and directed human resource policies for 400-employee,
two-plant division.
Manager, Industrial Relations, New Haven, Connecticut, 1969-1977.
Directed industrial relations activities for 175-employee plant.
Detroit Steel Corporation, Portsmouth, Ohio, Time Study Engineer,
1969. Performed basic industrial engineering functions, including
time study, method study, incentive calculations and budgeting.
education
Miami University, Oxford, Ohio
B. S., Business, 1969
certification
Senior Professional in Human Resources, 2006
DDI Certified Instructor, 1994
professional development
Society of Human Resource Management, National Conference, 2005
HR Advantage, High Performance Leadership, 2005
The Inside Out Advantage, Executive Coaching, 2006
Homely Communications Institute, Speak Like a Leader, 2004
The IBIS Group, Effective Communication Upward, Sideways and Downward,
2003
The IBIS Group, Situational Leadership in the Workplace, 2003
The IBIS Group, Understanding Associate Personality and Behavior, 2003
GM Training Group, NUMMI, Use of the Toyota Production System, 2001
TBM Consulting Group, Time Based Strategies including Kaizen and 5S,
1998
OMNEX, 8-D Problem Solving, 1998
Crosby Quality College, Quality Improvement Process Management, 1992
affiliations
Human Resource Association of Greater Detroit, Senior Ambassador,
Mentor, 1977-2007
Society for Human Resource Management
computer skills
Microsoft Word, Excel, PowerPoint, Project, HRIS
personal
Married. Enjoy golf.
Contact this candidate