Engineer Software
Resume:
Andre Toms
Mobile: 404-***-**** Chicago, Il
***** ********@*****.*** Residence:773-
Network Engineer
Professional Strengths Include:
. Implementing and managing Lan/Wan networking infrastructures.
(Active directory and Exchange account management, and Active
directory structure creation and management,
. Building and managing mission critical systems, including e-mail
servers, backup server, applications Servers, and Back Office
servers.
. Providing technical support to PC users, including troubleshooting
hardware problems and supporting desktop software applications
. Maintaining an inventory of all information technology equipment
(network devices, servers, end-user machines) and software licenses.
. Working closely with local and remote staff, such as database
administrators and software developers, in supporting all information
technology requirements.
. Configuring Routers/firewalls and other networking related equipment.
Technical Competencies Include:
Windows NT/2000/XP/2003/Vista, Exchange Server 5.5/2003/2007, Citrix
Meta frame Presentation 4.0, Veritas backup software, Symantec
antivirus and backup software, IP monitor/Wireshark/Observer/Whats up
Gold network monitoring software. VMWare, MS Office 2000/XP/2003/2007,
MS Visio. TCP/IP, Routing protocols, Novell, Ethernet, OSI, VPN,
Cisco routers, Pix firewalls, SonicWall firewalls, Terminal services,
Remote Access, DNS, DHCP, SAN, NAS, 3COM, DELL Power Edge, HP/Compaq
Proliant, Active Directory, Virtualization, Group Policy, Windows
mobile devices, Blackberry Server.
Professional Training
Xtreme Logic class: Troubleshooting Exchange Server 2003.
Xtreme Logic class: Introducing Windows 2003 to IT
professionals.
Xtreme Logic class: Implementing and Managing Windows 2000
Directory Service.
Xtreme Logic class: Administering a Microsoft SQL Server
2000 Database.
Xtreme Logic class: Implementing and Managing Exchange
Server 2000.
Xtreme Logic class: Updating support skills from NT 4.0 to
Windows 2000.
Currently pursuing CCNA Certification.
Career History
Jett Communications 06/08-
08/09
Network Engineer
Provide Lan/Wan infrastructure support to multiple clients in Microsoft
Active Directory environments. Created and maintained user and exchange
accounts in active directory. Maintained windows environments containing
Server 2000, Server 2003, Exchange 2003, Terminal, SQL and Blackberry
enterprise servers. Maintained remote access connectivity utilizing vpn
solutions by Sonicwall and Cisco. Traveled to client locations for software
and hardware maintenance. Maintained data backups for clients onsite and
remotely. Client infrastructures include Microsoft office products, Windows
2000. 2003 server software, Symantec and Trend Micro anti-virus software.
Backup software utilized included Symantec and Veritas. Configured cisco
routers, sonicwall firewalls, wireless access point, vpn, Vista and XP
client machines. 24/7 on call support for all clients.
Lodgian Corp 02/08-
06/08
Network Engineer
Provided Lan/Wan support to corporate office users, guest and 44 vpn
connected hotels. Maintained Avaya phone system and voicemail, netware
servers, windows servers and ruckus wireless access points. Monitoring and
maintenance of VPN connections from 44 hotels utilizing Juniper netscreen
security manager and Juniper networking firewall equipment. Maintenance of
individual Juniper firewalls at all hotel locations and connected
computers. Scheduled circuit (T-1) installations and provided remote
guidance for installation of routers and switches during ISP swaps at the
hotel locations. Blackberry enterprise server support for users throughout
the enterprise.
ISTA-NA, Alpharetta, GA
01/06-10/07
Network Engineer
Provided Lan/Wan support for users in a Windows Active directory
environment.. Network support included Windows 2003 server building and
maintenance of Win 2000, 2003 servers. Created user accounts and Exchange
2003 mail accounts utilizing active directory and performed maintenance in
a multi platform environment. Software installed, tested and supported
includes Windows Vista, Windows 2000 Professional, and Windows XP, Citrix
Metaframe Presentation server 4.0, Outlook 2000, 2003, MS Exchange 5.5,
2003, Veritas backup, Symantec anti-virus software and VMware. Cisco router
configuration; 1700, 2600 and 3600, Performed firewall configuration.
Maintained network connectivity with local client machines, and remote
utilizing Microsoft VPN solutions and Windows RAS services. MS Exchange
2003 was the supported email standard. Advanced understanding of server
hardware, upgrades and replacement of components. Migrated DNS, Remote
Access server to virtual environments. Utilized SAN to provide for current
needs and future growth for developer SQL databases and Exchange server
database. Administration of Inter-tel phone and voice mail systems.
Supported blackberry server and windows mobile devices. Maintained
standards for SAS70 compliance.
Kurt Salmon Associate, Atlanta, GA
01/00-12/05
Network Administrator
Provided Lan/Wan support for over 1000 users in 14 offices throughout the
US, Europe, East Asia. Server building and user maintenance (NT 4.0, Win
2000, 2003 active directory structure). Created and maintenance in a multi
domain Microsoft AD environment. Software installed, tested and supported
includes, Windows NT 4.0, Windows 2000 Professional, and Windows XP, Citrix
Metaframe Presentation Server 4.0, Novell 4.11, Outlook 98, outlook 2000,
2003, MS Exchange 5.5, 2003, Computer Associates Brightstor 9.0, 11.0 and
Computer Associates antivirus software. Anti-spam filtering software
utilized; (Mailsweeper, managed the upgrade to version 5.0). Maintained and
configured network connectivity with client machines, remote login access
utilizing Cisco VPN solutions and Windows RAS services. MS Exchange 2003
was the supported email standard. Responsible for migrations from Exchange
5.5 to Exchange 2003 and Active directory implementations from NT 4.0
through AD 2003. High level understanding of server hardware, client
machines, client and network operating software. Cisco router configuration
and support .Maintaining video conferencing equipment and voice mail
administration were also part of my responsibilities.
PC Support Analyst 1/99-
12/99
Provided user support via phone, and desk side. Configured and deployed
laptops and desktops for in house and remote users to provide access to
network resources. Trouble shoot network connectivity issues regarding
email access, internet browsing and network file access on a first level
basis. Trained new users on utilization of MS software when necessary.
Replaced and repaired hard drives, memory, and all manner of peripherals to
desktops and laptops.
Inacom, Norcross, GA 01/98-
12/98.
Installation/configuration Technician
Lead technician, configured and deployed IBM PC workstations and laptops at
various medical facilities affiliated with the Emory healthcare system
throughout metro Atlanta which included Emory Hospital, Emory University,
Emory Clinics and Crawford Long Hospital. Created images for
standardization of desktops in the user environment. Installed, tested and
supported software including Windows 95, Windows NT 4.0 workstation, Office
97 and GroupWise in a Windows NT and Novell environment. Customized PC's
per department. Configured and upgraded hardware before deployment.
Verified network connectivity (TCP/IP addresses) in the end users'
environment and performed any necessary troubleshooting.
Grizzard Advertising, Atlanta, GA
1/96-12/97
Support-Technician
Supported 700 users in two locations both on site and over the phone.
Responsible for 2nd and 3rd level support issues escalated from the help
desk. Set up and configured IBM PC and compatible workstations. Installed
and supported Windows 95, Windows NT workstation, MS Office, MS Exchange
(light) and MS Outlook. Set up and maintained clients' site data via a RAS
server while monitoring all transmissions to ensure that all data was
received.
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