Engineer Technical Support

Keith Baker

**** ****** ** . ************, **. **410 . 219-***-**** .

********@*****.***

Summary

Talented and accomplished Information Technology professional with

extensive background in Trade Support Systems and Network Engineering.

Outstanding presentation and communication skills with the ability to

liaison information between technical and non-technical people.

Technical Skills

Operating Systems: Windows (98/NT/2000/2003/XP), Linux (Red Hat,

CentOS, SuSE), AIX, Solaris (8/9/10), SCO (7/8)

Protocols: TCPIP, RIP, IGRP, EIGRP, OSPF, BGP, Multicast, VoIP (SIP, MGCP,

H323)

Applications/Tools: MS Office, Visio, Checkpoint, Reflectons, PC Duo, PC

Anywhere, Wireshark, Symantic (Ghost, Antivirus), J-Trader,

Sharepoint 2007, EMC/Navisphere

Trading Platform: Trading Technolgies (TT), Patsystems, GLtrade

Servers: DNS, DHCP, MS Exchange, MSSQL, Oracle, MySql, EMC Networker,

Mcafee

Databases: Oracle (7/8/9/10), Access, MS SQL (6.5,7,2000,2005), MySql 5

Hardware: PC/Server (IBM, HP, Dell, Compaq, SUN), Cisco (routers,

switches, pix) SAN(EMC)

Net. Monitor systems: Intermapper, Solarwinds

Firewall Systems: Checkpoint (4, 4.1, NG, NGX), Cisco Pix/ASA, Nokia,

Netscreen

Trading Exchanges: CME, CBOT, Eurex, Liffe, Montreal, SFE, ICE, NYMEX

Development Tools: Scripting (Perl, Borne, Korn, PHP) VB.Net, VBS

Professional Experience

Alcatel-Lucent, University of Pittsburgh Medical Center, Pittsburgh, PA

2008-2010

Company focus: Healthcare and Telecommunications

Sr. Systems Engineer

. Install, configure, administer and troubleshoot Microsoft, Solaris,

and Linux servers and databases

. Monitor applications using NMS, implement and maintain operating

system patch updates(WSUS) and requested configuration changes

. Implement and maintain backups of all internal and production systems

using EMC Networker and Homebase

. Documenting and maintaining customer architectures in a 'production'

class environment

Paradigm, Newedge, Chicago, IL

2008-2008

Company focus: Trading and Investment Banking

Cisco Network Engineer

. Install, configure and troubleshoot cisco routers, switches, firewall

and VPN solution

. Admin and troubleshoot Checkpoint and Juniper/Netscreen firewall

systems and VPN solutions

. Monitor and analyzed the daily network to ensure the highest

availability of the network

. Contacted and managed vendor circuits for WAN

. Managed and maintain successful working relationships with technical

vendors

. Bandwidth management reporting using PRTG for WAN circuits

7ticks, Chicago, IL

2007-2008

Network/Systems Engineer

. Installed, configured, and supported Active Directory, LDAP, DNS, and

IP networks.

. Remote and on-site Linux, Unix and Windows System Administration and

support

. Web Server(IIS and Apache), Database Servers (MySql and MsSql) and user

account Administration

. Bandwidth management reporting and authentication with Radius, SNMP,

and TACACS+

. Installing, configuring and troubleshooting cisco routers, switches and

pix's(7200, 6500, 4800, 501, 525)

. DNS, Tacacs+, Radius, Apache, MySQL, SSH, PHP Administration and Perl

scripting

. Installing, configuring and troubleshooting TT Gateways, workstations

and proprietary trading systems.

. Configuration, compilation and installation of Open Source applications

Nice Systems, Chicago, IL

2003 - 2007

Technical Support Field Engineer

. Responsible for complete project life cycles, including requirements

determination, technical planning, scheduling, design, implementation,

testing, and post-implementation support.

. Installed, configured, and supported Active Directory, DNS, and IP

networks.

. Provide field support and installation of Nice Systems products for

various clients utilizing Windows and MS SQL.

. Troubleshoot network, clusters, telephony and VoIP, software and

hardware, SANS and database issues for various clients and connectivity

to Cisco, Nortel, Avaya, etc.

. Provide network administration of local servers and network

connectivity between offices via VPN and for mobile secure remote.

. Configure SNMP and NTP on various servers for system monitoring and

maintain network time for call logs.

Patsystems, Chicago, IL

2000 - 2003

Network Security Engineer

. Provide system and network design, support, and administration for

small, medium, and large companies in the U.S. and European countries.

. Conduct and oversee installation, configuration, troubleshooting and

maintenance of servers, routers, switches and firewalls of network

system.

. Diagnosing and troubleshooting computer problems and modem/network

connectivity issues with both Exchanges (Eurex, Liffe, CME, CBOT, SFE,

Montreal) and clients.

. Firewall rule creation, VPN, installation and administration on

Solaris, Linux, Windows and Nokia.

. Interconnecting major clients LAN to LAN systems company's internal LAN

via VPN

. Specialties include Checkpoint FireWall-1 corporate firewall installs

on Linux, Solaris and Windows. Shell scripting and job scheduling for

Unix databases.

Technical Support Engineer

. Responsible for deployment, configurations, installations and support

of electronic trading system front/back end applications

. Maintain various types of Intel based server systems, Sun systems and

storage arrays.

. Setup shell scripts to monitor system and databases using Perl, Bourne

and Korn

. Monitoring, managing and providing front line technical support for all

customers Exchange connectivity (Eurex, Liffe, CME, CBOT, Montreal,

etc)

. Support of trading systems and technical support for all customers FIX

and API

. Analyzes system problems received from trade help desk and escalates if

necessary

. Solve issues with traders on trade orders, position and provide reports

Recommender, Evanston, IL 2000 -

2000

Cisco Network Engineer

. Managed backup functions for all production servers

. Planned, tested, and implemented first company-wide hardware and

software audit. Designed provisions for automatically maintaining

audit on quarterly basis.

. Install, configure, design, troubleshoot, manage & maintain hardware &

software that comprise the LAN/WAN infrastructure. Also evaluate,

recommend and implement solutions for network performance.

. Administration of Win98, NT4, & Mac OS9; Exchange 5.5, SQL 7, IIS;

Cisco Catalyst 3500, 4000, 5000, 6500 series switches; Cisco 2500,

2610, 7500 routers; Sonicwall firewall with a familiarity with Pix 520,

Local director, & Net Ranger Intrusion Sensor; cable network management

Stevens Communications, Chicago, IL

1996 -2000

Customer Support / Field Services Engineer

. Installed, tested, configured, and supported product components at

customer sites.

. Carried out troubleshooting of LAN/WAN and Microsoft server and office

software.

. Performed administration of MS Exchange email system,

. Served as applications tester for in-house products, facilitating

integration into production environment.

. Provide field support of Nice Systems products with MS SQL on Windows.

. Provide field support for both digital and analog lines for telephony.

. Knowledge of NOS (Win NT3.51, 4.0, Novell 3.12, 4.11) OS (Win95, 98, NT

Workstations, Dos), Databases (MsSQL7 & 6.5), Exchange 5.5; Cisco

routers, bridges, & hubs; protocols (IPX, TCPIP)

Education

Jackson State University, Major: Computer Engineering

Training

IBM ITIL v3 Mar

2010

NEW HORIZONS MCDBA Jan

2005

VIGILAR CCSA/CCSE June 2003

GISTCENTER ORACLE/RAC May 2003

SUN Solaris Performance Tuning July

2002

SUN Solaris System Administration

June 2000

CBOT Financial Fundamentals Sept

2000

GLOBAL KNOWLEDGE CCNP May 2000

INTERLOCK CCNA Feb 1999

IT EDUCATION CTR MCSE Jan 1999

PURDUE CALUMET UNIV. Business Writing

April 1998

Licenses and Certifications

CCNA (certified), Comptia (certified), HP (certified), RHCE

(pending),ITIL(certified)

Military

U.S. Navy 1989-1992 Aegis Weapons Specialist

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