Manager Project

LARRY SMITH

**** ******* ******, ******, ********, 72034 501-***-****

******@**********.***

QUALIFICATIONS

. Customer care professional with proficiency in building relationships,

creating value, solving problems, and making effective decisions.

. Seasoned leader with exceptional interpersonal, organizational,

analytical, and facilitation skills.

. Ethical and dependable manager, fostering team growth and development.

. Inspirational personality with passion for doing things right the first

time, "wowing" clients at every turn, and motivating others to do the

same.

EXPERIENCE

NAVIGATOR TELECOMMUNICATIONS, North Little Rock, Arkansas

07/08 - Present Director of Client Operations & Business Operations

Analyst

12/06 - 07/08 Director of Major Accounts & Senior Enterprise Account

Manager

10/04 - 12/06 Enterprise Account Manager

10/02 - 10/04 Business Account Manager

06/01 - 10/02 Area Manager-Business and Coin

09/00 - 06/01 Business Communications Consultant

. Managing operations team responsible for 70% of company's client base,

revenue, and gross margin.

. Created a process of analyzing quality of accounts in relation to

gross margin.

. Chosen as one of the top five leaders in the company for the last

seven consecutive years.

. Successfully retained three of the company's largest and most

important customers.

. Developed and presented training programs in Customer Relationship

Management, Effecting Positive Change in Work and Life, Creating Value

for Customers, and Ordering Processes.

COMCAST CABLEVISION OF ARKANSAS, Little Rock, Arkansas

04/98 - 09/00 Customer Service Administrative Supervisor

12/95 - 04/98 Customer Account Executive

. Managed up to 10 direct reports, motivating them to exceed group goals

for consultative sales, customer retention, troubleshooting, and call

volume.

. Calculated and presented detailed weekly reports to upper management

on individual and departmental performance in quality customer care.

TRAINING

DAN CLANTON & ASSOCIATES SEMINARS, Little Rock, Arkansas

06/04 Leadership Development for Managers

SKILLPATH SEMINARS, Little Rock, Arkansas

07/03 Project Manager's Seminar

11/02 Managing Multiple Projects, Objectives, and Deadlines

COMCAST SUPERVISORY DEVELOPMENT LAB, Philadelphia, Pennsylvania

10/99 Coaching, Counseling, and Motivating Employees

EDUCATION

UNIVERSITY OF CENTRAL ARKANSAS, Conway, Arkansas

09/08 - Present Masters of Business Administration Program

06/95 - 12/95 Post-graduate Studies in Computer Science

09/89 - 01/90 Post-graduate Studies in Business Administration

HENDRIX COLLEGE, Conway, Arkansas

06/89 Bachelor of Arts Degree, Philosophy & Religion Major

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