Sandra W. Simmons

**** ******* ****** ****** #**

Silver Spring, MD 20904

301-***-****

abm2c6@r.postjobfree.com

November 2009-January 2010

HR Level 1 Phone Agent

Temporary Work At Home Position

Total IT Solutions

Answer incoming new applicant phone calls. Conduct 1st phone

interview with all new applicants answering company and hiring

questions. Support new applicants through hiring process and

training. Respond to new applicant emails, phone calls and

training questions. Update and input information into company

database. Perform other data entry projects as assigned.

June 2009-November 2009

Advocacy Coordinator

Work At Home Position

OnPoint at Home

Make outbound calls to advocates on grassroots political issues.

Ask scripted questions and make notes of conversation. Draft

letter on behalf of advocate using notes from conversation to

send to appropriate Legislator. Verify name and address for

accuracy, enter notes and any corrections into customer

management database.

Phone Center Associate – Home Depot

December 2007-June 2009

Answer incoming calls regarding orders, product availability,

prices, delivery and install dates. Contact vendors to expedite

order arrival times for customers. Verify orders are complete

and accurate. Verify merchandise returns and returned goods

authorizations are received and processed. Generate and follow-

up on customer leads.

Front End Supervisor – Home Depot

January 2007-December 2007

Manage and oversee operations of the front end. Handle escalated

customer issues. Make sure all safety and hazard policies are

being followed. Administer quarterly performance reviews.

Kitchen Expediter – Home Depot

April 2006-January 2007

Point of contact for customers on all install orders. Schedule

appointments for customer deliveries and installs. Resolve

customer complaints and escalated issues. Maintain contact with

vendors and installers to make sure customer is completely

satisfied.

Special Services Associate – Home Depot

April 2004-April 2006

Follow-up on special order and install sales from beginning to

end. Make sure customers receive products and services they

requested in a timely manner. Interact with vendors, installers

and shipping companies to make sure schedules are met. Verify

deliveries are complete and satisfactory to the customer.

September 1999-February 2003

Xspedius Communications

Circuit Provisioner II

Order and implement facilities for POTS, ISDN, PRI and Private

Line within Southwestern Bell, Sprint and Qwest territories.

Provision and design voice and data circuits on T1 and T3 level.

Point of contact for customer, vendors and Regional Bell

Operating Companies. Coordinate technicians from local exchange

carriers, Xspedius and vendors to ensure seamless transition of

phone and data services.

December 1995-September 1999

Sprint

Customer Care Representative

Activate new phone service and perform credit checks. Take

payments and provide technical assistance for phones. Provide

billing support and troubleshoot network for outage and drop

call issues.

REFERENCES AVAILABLE UPON REQUEST

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