Customer Service Insurance

Sabrina Evans

**** ******* ****. ***. **** Summerville, SC 29485

abm2b3@r.postjobfree.com 910-***-****

Education

Bachelor of Commerce, Queen's University, Kingston, Ontario, Canada

May 2009

. University and business courses ranked #1 in Canada and #10 in the

world by Business Week

. Attended Denmark's Copenhagen Business School as an exchange

student (Fall 2007)

. Related Course Work: Financial and Managerial Accounting, Human

Resource Management, Organizational Behavior, Finance, Statistics,

Business Strategy, Business Ethics, Business Law, Economics, and

Marketing

. Graduated with Honors

Work History

Patient Accounts Rep, Carolinas Healthcare System, Charlotte, NC

July 2009 - February 2010

. Solely responsible for processing Workers Compensation and Medicare

Advantage denials

. Transmitted medical records to Blue Cross Blue Shield via an online

program

. Sorted all incoming correspondence for six hospitals to ensure

delivery to correct department

. Trained for every position in the department in order to serve as

backup for absent coworkers

. Entrusted as member of the Recovery Audit Team responsible for

processing the data requested by the Medicare contractors in order

to determine improper payments

Finance and Strategy Intern, The Timken Company, North Canton, OH

Summer 2008

. Coordinated an HR role profile project involving over thirty

managers of all levels

. Controlled the tracking and financial budgeting of several

government projects

. Organized the budget and project plan for a community event

benefiting the United Way

. Developed financial and technology study on bench mark profiles for

ten peer companies

. Performed detailed patent research on numerous manufacturing ideas

to prevent infringement

. Promoted the company's customer brand image as a spokesperson in a

company commercial

Billing Admin. Asst., Radiation Therapy Billing Specialists, North

Canton, OH Summer 2007

. Liaison between doctors and insurance companies managing the

billing of client claims

. Created itemized statements for doctors to ensure accuracy and

quality

. Quickly adapted to two new billing systems

. Followed up on outstanding claim issues with insurance companies to

resolve claim issues

. Addressed customer issues in a patient, professional, and positive

manner

Temporary Secretary/Receptionist, Pepsi Americas, Massillon, OH

Summer 2006

. Conducted a cross county audit of Pepsi equipment for quality

assurance

. Greeted clients in a friendly and professional manner before

directing calls internally

. Known for quality work and efficient task completion

. Supported other employees by aiding in office tasks

Secretary/Receptionist, Bobby Darden Insurance, Spring Lake, NC

2004 - 2005

. Established strong organizational skills through a self directed

office reorganization

. Actively involved in the finance division to ensure clients made

payments on time

. Developed strong customer service skills through interaction with

clients in person and over the phone

Extracurricular and Volunteer Services

. Member of Commerce Kids and volunteered weekly as a classroom tutor

at local schools

. Captain, Intramural volleyball team

. Member, Intramural water polo team

Interests

. Enthusiastic and experienced in overseas travel

. Active in advancing my knowledge of the French language

. Pursuing a healthy lifestyle through a regular exercise program

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