Customer Service Manager

MICHELLE L. RATKA

*** *******

Collinsville, IL *2234

618-***-****

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OBJECTIVE To acquire a position where my attention to detail and my

expertise in collections & administrative abilities will be

an asset.

SKILLS I am computer literate and learn new tasks with ease.

Working well with others and being able to adapt to

new surroundings easily makes me an asset to any

company. My oral & written communication skills are ex

0. IBM compatible computers Windows

1. Microsoft Excel/Word/Power Point/Outlook/Access/J D

Edwards

2. SAP/ D & B (RAM) /PeopleSoft

0. 10 Key calculator/Photocopier/Facsimile machine/E-mail

1. Accounting/Alpha or Numeric filing creation and

maintenance

2. Goal oriented with pride in individual and team

accomplishments

3. Excellent oral & written communication skills

EXPERIENCE Rockwood Pigments

AR Specialist 06/23/08- Current

. Call customers who are past due

. Post Cash

. Assist the Credit Supervisor with any tasks

. Handle credit references for our customers

. Work on deductions, short pays and chargeback's

. Work with salesmen on customers accounts

. Handle incoming calls from customers

Maverick Tube Corp 5/16/05-10/23/07

Credit Analyst

. Order and review Dun & Bradstreet reports

. Call customers who are past due

. Extensive administrative task

. Cash application

. Assist the Credit Manager with any tasks

. Update new accounts in the system

. Backup for terms change on invoices

. Prepare weekly cash forecasting

. Monthly reconciliation of companies and update the DSO

. Run daily aging for inter-companies

. Compile monthly insurance reports

MICHELLE L. RATKA

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Cardinal Building Materials 10/07/02-5/06/05

Credit & Collection Specialist (Manager)

3. Resolved and schedule payments on delinquent accounts

4. Call customers who are past due

5. Offer counseling for customers on debt structure

6. Liaison between our company attorneys and collection

agencies

7. Process credit applications to determine if applicable

for an account

8. Order and review credit report for skip tracing

purposes

9. Supervise accounts for credit limit increases

10. Assist accounts receivable clerks in posting cash

11. Contact attorneys to verify bankruptcy & file proof of

claims on all

bankruptcy filings

Smurfit-Stone Container Corp 03/27/00-06/30/02

Bank Reconciliation Clerk

12. Preparation of assigned monthly bank reconciliation

13. Processing stop payment request

14. Purging items from system to create new reports

15. Working/confirming the daily bank exception on line

16. Running and coordinating monthly IT jobs

17. Use of ten key calculator to transfer information from

bank

statements to reconciliation spreadsheet

NationsBank-Collector/Customer Service 09/29/97-07/16/99

18. Resolved and schedule payments on delinquent accounts

19. Handle inbound calls

20. Offer counseling for customers on debt structure

4. Extensive administrative tasks

21. Research troubleshooting accounts

22. Manage unsecured and secured portfolio

23. Mediated with insurance companies in order to reduce

delinquency

5. Order and review credit file to prepare for

foreclosure/repossession

6. Received awards for perfect attendance and having no

charge off for 2 months in a row

May Corp-Collector/Customer Service 4/08/996-09/26/97

7. Manage credit card accounts that are 90 to 180 days

delinquent

24. Assist consumers in resolving past due accounts

25. Deal daily with the Federal/State bankruptcy courts

and attorneys

26. Educated customers money management and repairing

their credit

27. Extended a high level of customer service and

retention

Contact this candidate