Manager Customer Service

**** ** ****** ******, *******, Oregon ***** 503-***-**** (phone & fax)

503-***-**** (cell)

************@***.*** Jan Edmondson

Experience 2009-2010 Saffron's Specialized

Medical Vancouver, WA

Operations Manager

Operational Management of retail durable medical

equipment stores

Employee candidate selection, interviewing, hiring

and training

Auditing of all transactions and patient files to

ensure legal compliance

Employee performance evaluations, disciplinary

actions, and termination reports

Purchasing, inventory control and merchandising

Ensure that all transactions were completed

according to insurance contracts

Managed Insurance billing to ensure that patient

paid the appropriate co-pays, upgrades and retail

purchases and that insurance paid according to

contract including analysis of all insurance

explanation of benefits

Liaison between retail operations and support

services including various practicioners working in

the healing center

2005-2009 Moneytree, Inc.

Portland, OR

Oregon & SW Washington District Manager

Operational management of retail financial services

stores

Relocated for 6 months to Southern California to

oversee a district with problems including hiring

and training a new district manager for the area.

Successfully got the district back in alignment

with company culture with positive financial

results.

Opened a new district of operation in the State of

Oregon and later expanded into SW Washington

On call 24/7

Traveled to Nevada regularly to do site selection

for new locations

Employee candidate selection, interviewing, hiring

and training

Conducted regular audits of all branches to ensure

legal compliance

Authored employee performance evaluations,

disciplinary actions, and termination reports

Liaison between the stores and the corporate office

Closed down the district in Oregon due to changes

in lending laws

1997-2005 Cash & Go Portland, OR

Pacific Northwest Regional Manager

Operational management, scheduling and cash

ordering for 10 store front locations in retail

check cashing, payday loans, wire transfers and

money order sales

On call 24/7 to take calls for check approval,

trouble-shoot balancing or paperwork problems and

solve various employee or customer issues

Site selection for new locations

Opened up 8 new locations during tenure

Reviewed construction bids, selected general

contractors, architects and vendors for build out

of new locations

Oversaw construction, the permit process and

inspections of locations under construction

Employee candidate selection, interviewing, hiring

and training at the District Manager, Store Manager

and Teller levels

Developed curriculum for classroom training in the

areas of: Basic Check Cashing & Payday loans,

Security, Collections, Customer Service,

Professionalism, Decision Making and Title 31

Anti-Money Laundering/Bank Secrecy Act/US Patriot

Act Compliance and taught ongoing training classes

Authored a Collection Manual, a Security Manual,

and various training materials

Traveled to other regions and/or had District and

Regional Managers from various regions across the

country train under me in the Northwest including

management and tellers from California, Chicago,

Texas and East Coast Markets

Conducted regular Audits of all stores in all areas

of check cashing, payday loans, wire transfers,

money orders, collections, balance sheets, banking

deposits, cash management and Title 31

Oversaw Corporate and State audits of all stores in

both Oregon and Washington, including responses as

appropriate

Co-authored and edited all employee performance

evaluations, disciplinary actions, termination

reports and progress reports

Interacted for the stores with the Corporate office

in a variety of capacities including: accounting,

supply requisition, human resources, employee

benefits, payroll, state licensing and operations

Involved with State Associations in both Oregon and

Washington States in order to stay abreast with

legislative and administrative rules and state

regulators to ensure proactive involvement in

changes and to ensure compliance

Completed and submitted application for licensing

to open first store in the State of Oregon

including demographic and market studies and

analysis of competition in the area

1990-1997 Excelmark Portland, OR

Owner and General Manager

Operated multi-shift telemarketing business with up

to 15 employees

Generated confirmed leads and appointments for

sales professionals in the Insurance and Investment

Industry

Serviced up to 50 clients at a time

1987-1990 Check-X-Change Portland, OR

Store Manager and Lead Teller at Corporate Training

Store

Operational management of busy retail check cashing

store.

Helped Franchisee oversee 4 additional store front

locations

Trained and scheduled employees

Opened, closed, did daily banking and manual

balance sheets including locating and correcting

balancing discrepancies

Helped to train new franchisees in all areas of

operations

Education 1986-1990 Portland State University

Portland, OR

B.S. in Psychology and Sociology

1981-1983 University of Oregon

Eugene, OR

General Studies, Pre-Business

Interests Camping, hiking, boating, reading and spending time

with family

References Available Upon Request

Contact this candidate