Management Training

Jere' Odum ** Sentinel

Ridge Lane, Stafford VA **554

********@*******.***

Res: 703-***-****

OBJECTIVE:

Seeking an opportunity which will allow me to align myself with an

organization that will utilize my clearance, education, and working

background for a career enhancing position, as well as provide on job

training for future opportunities.

CLEARANCE:

Active DoD Secret Security Clearance. Issued February 2008

Current Top Secret Interim Clearance.

TRAINING/CERTIFICATIONS:

Defense Manpower Data Center (DMDC) Site Security Manger Training

RAPIDS 7 Site Security Manager, Desktop Site Training

DoD Information Assurance Awareness Training

ASPEN online training for A+ Hardware and Operating Systems

Pursuing A+ Certification and Security + Certification

EDUCATION:

Ashworth University Online Atlanta, GA.

Computer Information Management Bus School 01/2008 - Present

George Mason University Fairfax, VA.

Business Management Information Systems 09/1998 - 01/2002

QUALIFICATIONS:

. Ability to learn quickly and apply working knowledge and be a

team player.

. Configuration of Multi-Functional Device (MFD) for network use

for Xerox Workcenter 5600 series printers.

. Understanding and input for military database systems to include

TAP-DB and SITREP.

. Proficient (5+ years) in the use of Microsoft Office and

associated applications (MS Word, Excel, PowerPoint, Outlook,

and Blackberry's).

. Experience with making Cat-5 and Cat-6 cables.

. Experience with imaging of computers and put onto domain.

. Experience with provisioning Common Access Cards (CAC's) for

access.

. Ability to use various Windows applications including Vista.

. High organizational skills that were utilized in the day to day

operational activities associated with the organizational front

office for The National Guard Bureau Office of Equal Opportunity

and Civil Rights.

. Ability to listen to customer problems, analyze the issue and

then troubleshoot.

. General working knowledge of installing network printers and

other office equipment.

. Experience and understanding of technical infrastructure.

. Ability to work on two monitors simultaneously.

. Knowledge of the technical equal opportunity program

vocabulary, skill in writing memorandums, summarizing findings

and conclusions of work assignments.

PROFESSIONAL EXPERIENCE:

Helpdesk Engineer

NOVA DATACOM, Arlington VA, 22314

. Provide technical support to customers for computer-related

issues.

. Use System Management Server (SMS) to solve computer issues and

install software applications onto users workstations remotely.

. Use of the Active Directory System for account creations,

resetting passwords, and account management, and Remedy IT

Problem Service Management Database.

. Responsible for ensuring timely process through which problems

are controlled.

. Configure and maintain the help desk tracking tool Remedy ARS

v6.0.

. Configuration of Multi-Functional Device (MFD) for network use

for Xerox Workcenter 5600 series printers.

. Responsible for troubleshooting of BB, Microsoft Exchange

Server, and Internet related issues.

. Responsible for making Cat-5 and Cat-6 cables as needed.

. Perform tasks such as office moves, equipment relocation,

installing/moving cabling required to support those activities

and new equipment deliveries and installations.

. Imaging and Re-imaging of classified and unclassified PCs and

configuring of Outlook email accounts for users.

. Responsible for provisioning Common Access Cards (CAC's) for

system access.

. Installing of network and local printers and use of maintenance

kits.

Defense Enrollment Eligibility Reporting System (DEERS) Real-Time

Automated Personnel Identification System (RAPIDS) Instructor

March 2009 - November 2009

Arrowpoint Corporation, Arlington VA, 22204

. Responsible for teaching DEERS/RAPIDS training regionally,

locally and quarterly at the Personnel Education Center (PEC) in

Little Rock, Arkansas for the members of the Army National

Guard.

. Instruct personnel on the setting up and breaking down of RAPIDS

deployable systems for transport into field.

. Authenticating system personnel for logical/network access for

roughly 3547 users.

. Site Security Management within Army National Guard Readiness

Center (ARNGRC) and PEC.

. Train all incoming Service Project Officers on DEERS/RAPIDS

systems and policies from the Air Force Instruction AFI 36-

3026(I) regulation.

. Data input, resolution or correction of information for military

service member and/or beneficiary within the database.

. Advisor for overall program mission objectives ("subject matter

expert") in Smart Card Technology (PKI) for the Common Access

Card (CAC) and regulatory guidance.

. DEERS/RAPIDS logistical/network access log-in monthly. Weekly

Situational Report (SITREP) input.

. Responsible for the security, accountability, training and

overall mission effectiveness in the issuance of military

identification cards for physical, logistical and network access

for the ARNG DEERS/RAPIDS Project Office.

Service Helpdesk Specialist

March 2008 - March 2009

NCI Information Systems, Fairfax VA, 22031

. Provide technical support to customers for a wide range of

computer-related issues for the Army National Guard Readiness

Center (ARNGRC).

. Use remote desktop application to solve issues and install

software applications on workstations.

. Use of Remedy IT Problem Service Management Database, GKO

Helpdesk Tool System, and Active Directory System.

. Analyze/troubleshoot working problems and offering computer

support.

. Recommend solutions to solve problems. Follow-up with customer

to ensure problem has been resolved. Update the knowledge base

with process changes and recommend solutions.

. Responsible for ensuring timely process through which problems

are controlled.

. Use problem recognition, research, isolation, resolution, and

follow-up steps.

. Ability to resolve less complex problems immediately, while more

complex problems are escalated for resolution.

. Responsible for transmitting customer satisfaction surveys to

clients and also conduct follow-up.

Equal Opportunity (EO) Assistant to Director; National Guard Bureau

(NGB) of Equal Opportunity & Civil Rights

December 2004 - March 2008

Arlington VA, 22202

. Performed technical assistance work in support of the EO

division which is responsible for applying Federal civil rights

and EO laws and regulations to Army National Guard (ARNG) and

civilian National Guard employees.

. Received and processed applications from individuals filing

discrimination complaints.

. Used fact-finding and problem analysis of negotiation and

voluntary compliance programs designed to eliminate illegal

discrimination and to remove barriers to equal opportunity.

. Maintained and filed performance evaluations, SF-50's, complaint

records and facilitated referrals.

. Front office administrative support for EO office and input time

cards into system for pay of Army and Air Force employees.

. Researched identified data, files and record maintenance to

coordinate events, travel arrangements and maintained itinerary

for Director and Division Chief.

. Used Joint Action Staffing Management System (JASMS) to track

correspondence actions and taskers within the ARNG.

. Resolved questions of timelines, basis, and status under the law

governing discrimination complaints, and maintaining suspense

records of incomplete actions to ensure timely follow-up.

. Developed military and nonmilitary correspondence, reports,

summary sheets and a variety of statistical material from rough

drafts or source data from office files.

REFERENCES:

Available Upon Request

Contact this candidate