Sales Customer Service
Resume:
Jeffrey G. Shinton
Centreville, VA 20121-2659
(H) 703-***-****
(C) 571-***-****
E-Mail *********@*****.***
Background: I have over 20 years experience in Management, 16 of which is in Multi-Unit
Supervisory Management. I have a strong background in Merchandising and Cost Controls. I have set
Monthly and Annual Sales Plans, Budgets, and Financial Goals. I am experienced working with and
reviewing P/L statements. I have experience Training and Motivating Store Staff. I am experienced in
Shortage and Inventory Control. I have high standards with regards to Customer Service and Customer
Satisfaction.
My resume highlights my ability/knowledge/expertise in P/L statements and training Staff is enclosed.
During my career, I was able to increase income and reduce expenses. I have been responsible for
- Overall District Operating Performance
- Providing clear and timely direction to Store Management Teams to ensure operating standards
- Providing direction regarding good Customer Service
- Visiting all stores within the District on a regular basis.
- Maintaining compliance with all Company Policies and Procedures.
- Building and Maintaining a Well-Developed and Motivated Management Team.
- Recruiting, Hiring and Training all new Store Managers and Staff.
- Auditing Daily Sales Reports
- Dealing with Customers Concerns and Problems
- Maintaining Store Cleanliness and Health Standards
- Reducing Costs to Increase Profit Margins
- Preparing Yearly Budgets for Stores and District
- Increasing Sales by developing Market/Group Strategies
- Increasing Sales by developing Merchandise Strategies and Plans
- Developing and Implementing Corporate Policies and Procedures
- Managing Resources, Staff and Payroll
- Reducing Losses and Security/Shrink issues
- Ordering Merchandise to Open New Stores
- Floor Plan and Merchandise New Stores
- Promoting Staff Personnel to Management positions
Experience:
United Stor-All Management March 2007-Present
District Manager
Responsible for a District of Twelve Self Storage properties, both Owned and Managed .Worked with Store
Managers to increase profitability and sales while reducing costs and losses. Work with Managers to
maintain appearance of property, search for contractors and vendors. Maintain records and contracts.
Recruit and train employees. Create Marketing Strategies. Increased Occupancy from 76% to78% and
Income from $775,000 to $825,000, (both highest in Company). Only District to have positive Net over
Income in both 2007 and 2008.
Lynxnet Multi-Media Solutions January 2005 – March 2007
Operations Manager
Responsible for the start and operation of the retail side of the Smithsonian Institution’s Siguide project.
Responsible for writing the Operations Manual, Training Manual and Training Class program. Wrote and
instituted policy and procedure documentation. Worked with the IT Staff to enhance product features,
trouble shooting manual and operational software. Worked with Museum staff to enhance the Visitor’s
experience.
Seven Eleven, Inc. August 1996-January 2005
Field Consultant (District Manager)
Responsible for a District of Nine Stores (6 w/Gasoline). Worked with Store Managers to increase
profitability and sales while reducing costs and losses. Same store Sales were up 9.1% (highest in market),
had 2 Stores in the Top 10 in the Division and 2 of the Top 3 in the Market. Operating earnings up 11.2%
(third in Market), Gross Profit up 7.53%. Prepared reports for corporate use. Sales increased the past six
years.
US Order, Inc. August 1994-August 1996
Collections Manager
Established the Collections Department. Developed and instituted tracking and collections procedures.
Designed collections and statistical reports for Corporate use. Achieved a collection rate over 93%. Total
collections of over $1,000,000 in two years. Headed a project that retrieved over $250,000 of outstanding
rental units. Also responsible for maintaining billing cycles, inventory records, vendor billing relations,
cash investment levels, cash projections, budget analysis and interfacing with outside Collection Agencies.
Baskin-Robbins January 1992- August 1994
District Manager
Responsible for a District of Forty Stores. Worked with Franchisees to increase profitability and sales,
while reducing costs and losses. Identified sites for new locations, set-up training classes and helped first
time owners on business fundamentals. Prepared district reports for Corporate use. District won awards
for Customer Service and for Marketing achievement. District sales grew 8% in a two year period.
Athlete’s Foot December 1990-December 1991
Store Manager
Responsible for sales merchandising, operations, organizing, auditing daily sales, reports, profit and loss
reports and recruiting. Increased sales by 9% and reduced losses by 15%.
Diversified Retail Group, Inc. October 1989- December 1990
Security Manager
Worked with four different retail franchises with Twenty-Five Stores in regard to operations, management,
policies and procedures, inventory control, audits and recruiting. Instituted a complete inventory system to
include policies and procedures.
Erol’s Inc. May 1985- October 1989
District Manager
Responsible for a District of Twenty-four Video Stores. Worked with Store Management to increase sales
and profitability. Responsible for policy and procedures, daily sales audits, monthly inventory
reconciliation, store operations and recruiting. District had five of the top ten company stores.
Education: George Mason University August 1982
B.S. Small Business Management
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