Manager Service
Resume:
TOM RIDEOUT
Greeley, Colorado 80634
***.*******@*******.***
SUMMARY
An independent, senior advisor providing leadership, advice and hands-on
support for outsourcing and sourcing transactions, contract negotiations,
and supplier management and governance. Having held senior leadership
roles with Fortune 500 companies, Tom is proficient in all aspects of these
sometimes complex activities and is a "trusted advisor" for many clients.
Extensive experience includes customers and suppliers in Europe, the UK
and North America. Industry experience is with companies involved in high
tech, pharmaceuticals and healthcare, energy, consumer products,
manufacturing and financial sectors, as well as, federal and local
governments. Exceptional skills include:
. Leading end-to-end sourcing projects
. Coaching & Mentoring
. Knowledge of Contract Ts & Cs
. Negotiations
PROFESSIONAL EXPERIENCE
The Ascent Business Group - Denver, CO 2004 -
present
PARTNER, SENIOR ADVISOR
Lead projects involving end-to-end sourcing transactions, sourcing
strategy development, RFX creation, structuring service agreements and
metrics, due diligence and supplier selection, negotiating contracts,
transition of services, supplier governance and overall supplier
management. Examples include:
. Lead a multi-national, global team, to consolidate and outsource 300 in-
scope "data centers" in 69 countries for this worldwide electronics
company based in the Netherlands. Conducted joint design workshops
with suppliers, created service descriptions, metrics, and service
level agreements for 10,000+ midrange servers. Lead technical and
service level aspects of negotiations for this multi-year, E100 million
contract which included transfer of 200 employees.
. Led a project to obtain application support and maintenance services
for ERP applications from an offshore service provider. This involved
leading the team which developed the sourcing strategy, created the RFP
and managed the proposal process, conducted due diligence efforts, led
the evaluation and selection process, assisted with contract
negotiation and managed the transition of services.
. Developed a Vendor Management Organization for a midsized energy
company. Conducted a series of workshops for senior executives to
establish justification and principles for the new VMO. Developed job
descriptions, processes / procedures and working relationships with
other internal organizations. Served as the client's interim VMO
Director for 9 months, managing two large outsourcing agreements, while
new staff were recruited and trained.
. Served as a key member on a 3.2 billion IT outsourcing remediation
project for an agency of the British government. Led the hosting
commercial team in developing service level descriptions and metrics
for all hosting services, including application operations, as well as,
more than 8,000 mid range servers and 10,000 main frame MIPS.
Negotiated improvements in contract terms, metrics and service
descriptions, leading to enhanced service and substantially reduced
cost.
TOM RIDEOUT
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***.*******@*******.***
Johns Manville - Denver, CO
SENIOR MANAGER, INFRASTRUCTURE 2002 - 2004
Provided leadership and vision for a staff of 32 supporting North
American IT infrastructure. Directed all infrastructure operations,
technical support, help desk and desktop support. Oversaw all outsourcing
relationships, worldwide, managed IT suppliers and contracts. Results
include:
. Reduced annual ongoing operations expense by $5 million (18%) through
elimination of waste, renegotiation of supplier contracts, and
restructuring of outsourcing relationships.
. Implemented key service measurements to guide ongoing internal process
improvements.
. Dramatically reduced annual cost of an outsourcing relationship (more
than 60%) as a result of conducting a web-based auction, leading due
diligence, negotiating final contract.
. Led negotiating team for a $25 million Human Resource Business Process
Outsourcing (BPO) agreement. Developed negotiating strategy, trained
negotiation team, conducted negotiations and established final contract
and implementation plan for service/support.
. Reduced total cost of personal computer purchases more than 20% by
negotiating a worldwide contract with the unit price indexed to an
external, quarterly benchmark.
SENIOR MANAGER, TECHNOLOGY DELIVERY 1999 - 2002
Managed a staff of 20 with responsibility for designing and implementing
IT infrastructure technology for systems, operations, and networks.
Results include:
. Transformed staff project planning and management by instilling a greater
sense of urgency and accountability for delivering all IT projects on
time and on budget.
. Restructured existing mainframe service agreement to include more
favorable Ts &
Cs, supplier accountability, SLAs, penalties for non-performance. Cost
reduced by 40%.
. Directed multi-national team restructuring a European outsourcing
relationship for IT services. Results ensured monthly reporting of SLAs
and prior approval for any out-of-scope services.
Storage Technology Corporation - Louisville, CO
MANAGER, TECHNOLOGY DELIVERY 1989 - 1999
Responsible for North American PC & server administration / support.
Results include:
. Generated savings of $4.7 million with PC leasing and improved asset
management.
. Negotiated StorageTek's first global software license agreement with
Microsoft.
. Restructured a ten year, $80 million outsourcing arrangement.
. Prepared RFQ to support the corporation's worldwide support requirements,
conducted due diligence, negotiated business issues and contract terms
with finalists.
Prior Professional Positions ADM Manager, Programmer Analyst
EDUCATION
Texas A&M University Bachelor of Science - Mathematics,
Psychology
University of Denver, Daniels College of Business - Executive
Management Program
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