Engineer Sales

William J. Hunt

A+ certified Field Engineer

* ***** ***

Port Monmouth, NJ 07758

Phone 732-***-****

Cell 732-***-****

E-mail: **********@***.***

PROFESSIONAL EXPERIENCE

Senior Field Engineer

November 1997 to September 2004 Optimal Systems Services Inc.

1090 King Georges Post Rd

Edison, NJ 08837

Repair & Maintenance of USCAN automated point of sale systems, white box &

major mfgrs pc & laptops, IBM RS6000, AS400 repairs & upgrades including

software integration and network connectivity issues Alpha Microsystems h/w

& s/w in retail & corporate environments. DSL installations & pc repairs in-

home environments for companies such as Verizon & Ingram Micro. IBM pos

repairs in retail locations throughout NY, NJ, CT, & PA. Break/fix on many

band, line, laser, dot matrix, label & inkjet printers, such as Printronix,

HP, Printech, Gennicom, Zebra, Datamax, Lexmark, Oki and Epson.

Customer Engineer/President

February 1993 to Present Computer Resources of NJ Inc.

8 Texas Ave

Port Monmouth, NJ

07758

Sub-Contract services to IBM, Big Apple Systems / Lewis Business Machines

Inc. Authorized to service and maintain various product for The State of

New Jersey, as per state contract. Maintain private accounts throughout

Hudson, Essex, Bergen, Passaic and Rockland Counties. Duties Include Sales

Service and Maintenance of a variety of OEM computer and computer related

product, including IBM, Compaq, NEC, Digital, and various other makes and

models. Sell and install upgrades, software, and supplies. Maintain

printers, scanners, fax, and associated type products such as HP, Epson,

IBM, Sharp, Okidata, and Panasonic. Maintain Word Processing

Equipment/Typewriters including IBM, Royal, Olympia, Panasonic as well as

most other makes and models. Maintain shop facilities, parts, test

equipment, vendor contacts in support of the above-mentioned products.

Invoice and collect revenue on customer accts. Direct function and

activities of part time personnel assigned to various periodic customer

maintenance and inventory requirements. Various other duties and

responsibilities associated with running a small business.

Service Manager.

October 1987 to February 1993 Office Support Group Inc.

39 West 38th Street

New York, NY 10018

Managerial Responsibilities: Development, implementation and support of

company-wide procedures manual, including service, sales and administrative

approach strategies. Formation and promotion of customer satisfaction

survey. Frequent on-site visits as required to maintain positive customer

relationships and establish new business opportunities. Provide direction

for effective service practices. Interviewing and hiring of service

technicians. Selection and scheduling of training for technical staff.

Maintain and update technical library. Control and ordering of parts

inventory. Coordinate with dispatch on service call distribution. Advise

and consult with management on product line selection. Attend various IBM

Business Partner seminars regarding service management and other related

topics.

Technical Responsibilities: Latest product field introduction and support.

Senior field service technician. Senior technical advisor, assisting

technicians on problem calls. Interface with manufacturers and customers

on specific product service considerations.

Sub-Contractor

July 1981 to October 1987 W. Hunt Business

22 Kolas CT

East Keansburg, NJ 07734

Primary Responsibilities included repair, maintenance, sales, billing,

collections, and other duties related to operating a small business.

Provide service to 125 customers (approx. 2000 units) located in Hudson,

Bergen Essex, Passaic, and Morris Counties.

Customer Engineer

July 1980 to July 1981 Typinski Vans Business

Machines

12 Farview Terrace

Paramus, NJ

Responsibilities included repair and maintenance of IBM, Royal/Adler

products. Shop reconditioning, sales of supplies and maintenance

agreements.

Customer Engineer

June 1977 to July 1980 IBM Corporation

20 Wycoff Ave

Franklin Lakes, NJ

Responsibilities included repair, maintenance and inspection of IBM

Electric, electronic typewriters and input processing equipment. Sell

maintenance agreements and initiate sales leads.

Field Service Technician

June 1974 to June 1977 Dunn Business Machines

994 West Side Ave

Jersey City, NJ 07304

Responsibilities included repair and maintenance of Royal electric and

manual typewriters, 3M Dual Spectrum copiers, deliveries, shipping and

receiving.

Aircraft Maintenance Specialist

October 1971 to May 1974 United States Air Force

Cannon Air Force Base

Clovis, NM

Duties include repair and maintenance of F111D aircraft, crew chief.

Highest rank attained E-4.

Honorable Discharge

Education

High School Dickinson High School

Jersey City, NJ 07304

Manufacturers Authorized Training

Computers - IBM PC, XT, AT, PS2, PTS. Olivetti M24, M240, 286. Olympia

(Acer) . Various clones and

laptops.

1. Laser Printers - HP Laserjet to LJ4, IBM/Lexmark 4000

series, Olivetti PG Series Dataproducts 1230, 1240, Olympia

Laserstar

2. Impact, Dot Matrix, and Thermal Printers - Epson, Panasonic

most models. IBM Proprinter all models, IBM/Lexmark QW/ WW

printers. Olympia, Okidata various, models.

3. Word Processors - IBM PTS(full line), QW/WW full line.

Olympia full line.

Olivetti full line.

1. Typewriters - IBM all electric, electronic, and QW/WW

models. Royal/Adler most manual electric, and electronic

models. Panasonic electronic, most models. Xerox 600 and

6000 series

2. Facsimile - Olympia/ Sanyo, all models. Sharp FO series.

Panafax UF series. Product Familiarity

Computers and Laptops - Hardware-IBM, Epson, HP, Compaq, Digital, Apple,

and various other makes and models. Install upgrades i.e. hard disks, tape

drives, memory, CD Roms, Zip Drives, modems, motherboards, etc.

Software - OEM diagnostics, Norton Utilities, Check-It, Apple Snooper, and

others. WordPerfect, most versions from 4.2. Lotus123 2.0 and 2.3.

Multimate Advantage, Wordstar, Most OEM and Shelf word processors. MS and

IBM Dos, Windows 3.1 to 95. MS Office.

Networks - IBM token ring architecture, cabling installation, node

installation and setup.

References will be furnished upon request.

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