Project Manager Customer Service
Resume:
I am looking to apply a wealth of knowledge and experience with a proven
track record of exceeding yearly goals and objectives. I can bring the
following assets to your organization:
. Perform business analysis, create daily metrics reports, forecast and
manage global supply for all WW stocking locations, to continuously
drive cost management and warranty redemption performance.
. Manage ten International employees in various stocking locations to
oversee on-time delivery of all finished goods to and from worldwide
external customer locations.
. Manage a Six Sigma Project, which saved $20 million in parts
redemption and warranty costs.
. Negotiated $30 million end of year savings by postponing inventory
shipments, until the start of the fiscal year.
. Serve as a Liaison between WW IBM stocking locations, global vendors,
procurement, and engineering to drive costs, quality, and improve
delivery requirements.
. Presented weekly executive updates for milestone accomplishments.
. Collaborate with external customer to validate customer's forecast
based on historical trends, previous variances to forecast, and
overall supply position.
. Translate customer forecast into supply requirements and coordinate
with senior leadership team to communicate supply/delivery needs to
suppliers, including recommendations for supply expedites and
delays/cancellations.
. Prepare/submit contractual supply commitment(s) to the external
customer for final draft and approval.
. Managed total pipeline inventory to achieve cost targets (e.g.,
premium freight, gross inventory dollars, customer stocking
requirements per contractual obligations).
. Ensure 100% on-time delivery of all finished goods to worldwide
external customer locations
. Coordinates with Product Management, senior leadership team,
suppliers, and logistics to reduce excess and obsolescent inventory
exposure.
. Defines and implements systems and procedures to ensure cost logistics
objectives are achieved under budget.
. Develops and maintains scheduling procedures, storage capabilities,
and IT systems regarding warehousing and shipping activities.
. Assesses existing systems and communications methods and recommends
appropriate upgrades and changes.
. Facilitate department performance management through mentoring, and
cross training.
. Work well both independently and as a team member; skilled at
establishing rapport with individuals at all organizational levels and
with diverse backgrounds. Willingness to switch gears quickly and be
flexible to work on concurrent projects. Experience in tracking
multiple tasks across multiple projects, under tight deadline.
I would very much appreciate the chance to speak with you further about
this position and expand on my capabilities. Please feel free to contact me
at 919-***-**** or email me at **************@*****.***.
Sincerely yours,
Shelly Burton, Jr.
Shelly D. Burton, Jr.
P.O. Box 13074
Research Triangle Park, NC 27709
**************@*****.***
____________________________________________________________________________
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Global Supply Chain - Sr. Project Manager
Seasoned professional combining recent global experience in manufacturing
inventory, supply chain logistics, and distribution; four years in Web
Development/Information Systems; and three years Customer service and
support experience. Demonstrated capabilities include Profit and Loss (P &
L) responsibility, short & long term strategic planning, developing, and
implementing process improvements, project management and budgetary
compliance. Highly skilled in staff training, mentoring, supervision and
quality control management. A resourceful, deadline and multi-task oriented
self-starter with excellent problem solving, and verbal and written
communication abilities.
Demand Forecasting & Planning Notary Public
Strategic Distribution Planning Negotiation & Contracts Management
ISO 9000 SAP methodologies
Import Export Regulations Project Management/Lean Six Sigma
methodologies
Experience and Achievements
Global Supply Chain Logistics - Sr. Project Manager
November 2001 - March 2009
Lenovo International (formally IBM Personal Computing Division - 2005
merger)
Managed manufacturing and distribution efficiency for the entire portfolio
of PC products for all global distributions centers, and various contract
manufactures. Prepared and analyzed statistical and productivity reports
and coordinated information management between multiple tracking
applications.
. Manage 20-30 local and International employees in various stocking
locations to oversee on-time delivery of all finished goods to and
from worldwide external customer locations. Created individual roles
and responsibilities; conduct annual performance reviews; determine
merit pay and providing mentoring.
. Managed a Six Sigma Project, which saved $20 million in parts
redemption and warranty costs.
. Develops and maintains scheduling procedures, storage capabilities,
and IT systems regarding warehousing and shipping activities. SAP
experience
. Develop project plans and recommendations in support of
Departmental/Company objectives and leads implementation; tracks and
reports on the status of the project. Manage projects in relation to
corporate priorities. Develops and recommends effective business
improvement initiatives.
. Delegate work as required and ensures a quality end product through
close customer contact. Assess customer/client satisfaction through
direct feedback/evaluation.
. Documents and presents project management results through the
development of criteria (established with client), issue analysis
papers and reports; ensures that projects meet established objectives
such as financial goals, and creates an evaluation plan to ensure that
the implementation plan achieves goals.
. Coordinate development and implementation of policies and procedures
as well as development of compliance measurements. Controls and
monitors project effectiveness; updates project plans as necessary.
. Propose a variety of solutions to business issues/problems utilizing
appropriate analysis tools (i.e. Cost/Benefit Analysis, Flowcharting,
etc.).
. Represent IBM/Lenovo in meetings with external parties including
consultants, vendors, and others. May include the management of
vendor/outsourced relationships.
. Assists with analysis and development of business processes to ensure
quality, cost effectiveness, timeliness of customer service, and
regulatory requirements and mandates are met.
. Evaluate project risks, developing contingency plans and responding to
change in risk as the project progresses.
. Develops and tracks budgets, operating plans and financial cost
forecasts to support the objectives of the project.
Shelly Burton Jr.
Page 2
Global Supply Chain Logistics Analyst
January 2000 - November 2001
International Business Machines, Personal Computing Division
Perform business analysis, create daily metrics reports, forecast and
manage global supply for all WW stocking locations, to continuously drive
cost management and redemption performance. Facilitate purchase orders and
return materials authorizations.
. Collaborate with external customer to validate customer's forecast
based on historical trends, previous variances to forecast, and
overall supply position.
. Translate customer forecast into supply requirements and coordinate
with senior leadership team to communicate supply/delivery needs to
suppliers, including recommendations for supply expedites and
delays/cancellations.
. Managed total pipeline inventory to achieve cost targets (e.g.,
premium freight, gross inventory dollars, customer stocking
requirements per contractual obligations).
. Ensure 100% on-time delivery of all finished goods to worldwide
external customer locations
. Defines and implements systems and procedures to ensure cost logistics
objectives are achieved under budget.
. Prepare/submit contractual supply commitment(s) to the external
customer for final draft and approval.
. Promoted to Global Supply Chain Sr. Project Manager - November 2001
Software Engineer/Web Developer - Team Leader September
1995 - December 1999
International Business Machines, Personal Computing Division
Maintain and update IBM Worldwide Personal Computing Technical Websites;
ensure consistency, accuracy and compliance with Legal standards.
. Managed a team of twenty engineers
. Possess experience in Object Oriented Analysis/Design and Java
Development, skilled at progressing from problem statement to well
documented designs.
. Develops software solutions by studying information needs; conferring
with users; studying systems flow, data usage, and work processes;
investigating problem areas; following the software development.
Prepares and installs solutions by determining and designing system
specifications, standards, and programming.
. Determines operational feasibility by evaluating analysis, problem
definition, requirements, solution development, and proposed
solutions.
. Improves operations by conducting systems analysis; recommending
changes in policies and procedures.
. Promoted to Global Supply Chain Analyst - December 1999
IBM Certified PC Repair Technician
October 1992 - August 1995
IBM Personal Computing Division
Responsible for post shipping field issues, within a high pace Depot repair
service facility. Experience in design, installation, and troubleshooting
desktop and notebook systems and related devices.
. Provided third level support to Technical Support Center
. Provided "New Hire" training on all processes and procedures.
. Beta Tester for new software applications and provide formal
recommendations.
. Established relationship with Information development to create a user
friendly Knowledge Base
. Promoted to Software Engineer/Web Development Team Lead
Education & Professional Development
North Carolina Agricultural and Technical State University
Bachelor of Science - Marketing
Lean Six Sigma Green Belt Leadership in a Project Team
Certified Environment
Project Management Certification Management Fundamentals
(PMI)
Seven Habits of Highly effective How to Build High Performance Work
people Teams
Technical and Computer Skills:
Lotus Notes Database Macromedia Dream weaver
Administration
HTML methodologies JAVA 2, HTML
Microsoft Office Professional My SQL, SQL Plus
Suite
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