Quality Customer Service
Resume:
Leila Moeini-Nombel
Ashland, MA
**************@*****.***
Skills Profile
. Leadership Representative, Quality Manager with experience in
production, supervision, quality control and analytical testing.
. Experience with TS16949 Automotive Quality Standard
. Knowledge of Six Sigma Principles
. Ability to prioritize tasks and consistently meet deadlines
. Well organized and customer oriented
. Interact effectively with managers and peers
. Familiar with data collection tools such as SQL LIMS (4.1), SAP (ECC
6.0)
. Working knowledge of FMEA, MSA, SPC, APQP, PPAP and Auditing
. Working knowledge of Business Enterprise Mapping (visio 2003)
. Experience with 5S program
Good analytical judgment
Working knowledge of computer system (Word, Excel, Powerpoint)
Chemistry background with previous experience in Particle Size Analysis,
BET, ICP, GC-MS, IR, NMR, UV-Vis, and Sonochemistry equipments
Fluent in French
Affiliation
. Member of American Society for Quality
Work Experience
January 2006-Present S d-Chemie Inc., Needham, MA
Energy & Environment - Air Purification
S d-Chemie (HQ: Munich, Germany) is a listed enterprise in the field of
specialty chemistry with two corporate divisions of Adsorbents and
Catalysts. S d-Chemie has manufactured engine emission control catalyst for
over 20 years. These products include oxidation, particulate control, and
Nox reduction technologies for compressed natural gas, liquid natural gas,
diesel and other alternative fuels.
< Quality Manager - Leadership Representative (Jan 08- Present)
Key Accomplishments
. Insured compliance with ISO/TS 16949 quality standard.
. Improved customer complaints resolution
. Improved internal audit program within the organization
. Initiated teamwork effort to generate cost of poor quality report
. Initiated effective calibration program
. Oversaw new initiative in information management
. Deployed and maintained the following notifications using SAP: customer
complaints, internal failure and continual improvement.
Main Responsibilities:
. Plan and coordinate quality-control program designed to ensure
continuous production of products consistent with established standards.
. Formulate and maintain quality-control objectives.
. Investigate and adjust customer complaints.
. Generate 8D report.
. Oversee the development and continuous improvement of internal quality
system.
. Participate and coordinate the completion of APQP, PPAP, FMEA and
Feasibility Declaration for new projects.
. Conduct periodic Internal Audit and oversees Internal Audit Program,
recommend corrective actions.
. Develop and coordinate strategies, in conjunction with corporate goals,
to ensure that the quality system is adequate to meet the need and goal
of the company.
. Investigate in resolution of customer complaints, internal failures.
. Facilitate the process improvement
. Manage incoming, in-process and finished material inspections and batch
data analyses.
. Communicate with suppliers regarding raw material quality issues.
. Oversee metrology and calibration.
. Support manufacturing in the daily QC operation.
. Manage department costs to adhere to budget.
. Supervise product test laboratory activities.
. Oversee document change control.
. Conduct MSA studies
. Involved in sustaining 5S program throughout the company
. Involved in reporting the cost of poor quality
< Sr.Analytical Chemist (Jan 06- Jan 08)
Laboratory and QC Responsibilities
. Defined, purchased and deployed new equipments for the laboratory
. Operated and maintained laboratory-based equipment and instrumentation
. Generated reports and assist R&D with special project
. Developped, verified and validated method for determination of precious
metals (digestion and analysis)
. Implemented rheology analysis as part an additional technical tool
. Provided analytical testing services to manufacturing, customer support,
QA
. Knowledge of analytical techniques, methods and instruments such as ICP-
OES, BET, and particle size
. Wrote Lab Scope, maintained up to date standards procedures for
laboratory operations
. Established and monitored a Metrics in order to improve the quality of
service (process metric)
. Participated in different activities among the manufacturing,
development and customer support functions
. Inspected, measured, reviewed inspection results and released inbound
materials
Sep 00-Jan 06 Accutest Laboratories of New England, Marlborough,
MA
Accutest Laboratories (HQ: Dayton, NJ) is a leader in environmental
testing, offering a full range of analytical services to industrial,
engineering/consultant and government clients.
Team Leader Chemist
. Organized day-to-day operation of metal department
. Scheduled and supervised the digestion of samples and
their analysis using two Inductively Coupled Plasma
(ICP), a Graphite Furnace (GF) and a mercury analyzer
. Assured troubleshooting and preventive maintenance
. Assisted in updating SOP's and analytical methods
. In charge of training new employees
. Performed well at audits
. Increased the overall production of the metal
department in the past three years
Aug 99-Aug 00 School of Environmental Science, Engineering and
Policy, Drexel University, Phil, PA
< Post-Doctoral Research Associate
The identification of multifunctional organic species in Particulate Matter
(PM) was carried out. Samples were first collected in Philadelphia area
using quartz filters and an Anderson high volume PM10 sampler, then
extracted by Soxhlet and analyzed by GC/MS. This study contributed to the
characterization of several atmospheric pollutants. The evaluation of
their toxicity has been undertaken.
Responsibilities: submit a research project, experimental work, data
interpretation, library search, oral presentations.
Mar 97- Apr 98 National Institute for Resources & Environment,
Tsukuba, Japan
< Post-Doctoral Research Associate
The photochemical degradation of Polycyclic Aromatic Hydrocarbons (PAHs)
in the environment was carried out. The effect of solvents and
substituent groups on the photo-oxidation of these pollutants was
demonstrated using GC/MS. The effect of rain water on the
photodegradation of PAHs in diesel particulate matter, the mechanistic
pathway and the fate of these PAHs were undertaken.
Responsibilities: submit a research project, experimental work, data
interpretation, library search, and oral presentations.
Mar 96- Feb 97 Tsukuba International Institute, Tsushiura, Japan
< French Teacher
Training and Education
Training : ISO 17025, FMEA, MSA, SPC, APQPand PPAP by AIAG ; Leadership
development ; Internal auditing (ISO/TS 16949) by PIN ; Auditing (CQA)
fundamental (I) by ASQ ; Exceptional Customer Service ; DOE ; Introduction
to Six Sigma, Advanced problem solving and root cause analysis by WPI ;
Certification courses for Manager of Quality/Organizational Excellance by
ASQ Worcester (on going).
1996. PhD in Molecular Chemistry
Paul Sabatier University, Toulouse, France
1991-1992 Post-Graduate Research in Organic Chemistry
Paul Sabatier University, Toulouse, France
1990-1991 Master in Chemistry
Paul Sabatier University, Toulouse, France
1989-1990 Bachelor in Chemistry
Paul Sabatier University, Toulouse, France
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