Quality Assurance Project
Resume:
SHANNON ZHANG
TEL: 408-***-****
SAN JOSE, CALIFORNIA 95134
E-MAIL: *******.*.*****@*****.***
OBJECTIVE:
Seeking a Business Analyst position to contribute my hands-on skills and
working experience.
SUMMARY:
. 5+ years financial services industry experience within a leading
global financial institution
. Strong combination of skills in client services, business system
development and analysis
. Thorough knowledge and experience in SDLC methodology, project life
cycle and project management
. Hands-on skills in business requirement gathering, business process
modeling and reengineering
. Skilled at UML and using tools to do business analysis and model
design
. Excellent skills in conducting interviews, workshops, requirement
elicitation sessions and JAD
. Extensive experience in writing business requirement documents, use
case specifications, functional specifications and requirement
traceability matrix across the project deliverables
. Expertise in testing life cycle, methodologies and techniques
. Proficient in developing and executing test strategy, test plan and
test cases
. Experience in coordinating implementations and resolving production
issues
. Proficient in performing data queries, creating reports and executing
data analysis
. Professional trainings in business analysis, risk management, project
management, software quality assurance and data analysis
. Ability to work independently as a self-starter and within a team
environment
. Strong initiative and leadership skills demonstrated through work
experience
. Excellent interpersonal, written/verbal communication skills as well
as active listening skills
. Strong client service skills and exceptional ability to maintain
positive client relationships
. Proven analytical, organizational, problem analysis and
troubleshooting skills
. Quick learner, detail oriented and result driven
. Flexibility to work in a fast-paced environment and juggle multiple
tasks
TECHNICAL SKILLS:
Methodologies: SDLC, Waterfall, RAD, RUP, Agile, Requirement Analysis,
Quality Assurance, Project Management, Business Process Modeling, Use Case
Operating Systems: Mainframe, Win 95/98/NT/2000/XP/Vista, UNIX, Linux
Languages: SAS, T-SQL, PL/SQL, UML, COBOL, VB, XML, HTML, Java, C/C++,
Perl, Prolog, Assembly
Databases: MS Access, SQL Server, DB2, Oracle
Applications and Tools: SAS, SAS EG, Cognos, Client-Server, Relational
Databases, Data Warehouse, MS Office
Suite(Word/Excel/Access/PowerPoint/Visio), MS Project, MS SharePoint, HP
Quality Center, Rational Tools(Rose/RequisitePro/ClearQuest), UML
Diagrams(Use Case/Class/Sequence/Collaboration/Activity/State), Mercury
Test Suite (TestDirector/QuickTest Pro/WinRunner/LoadRunner)
PROFESSIONAL EXPERIENCE:
Business Analyst / QA, Information Technology, Citigroup
2006-Present
. Acted as a liaison between development team and client team in the
application development.
. Acted as the Subject Matter Expert (SME) and provided technical
knowledge as needed.
. As a key contributor, assisted in preparing technology work or project
request.
. Performed feasibility, risk, workflow, gap and impact analyses for the
business requirements and proposed system enhancements.
. Facilitated workshops and conducted interviews with key business users
to collect business requirements and process information.
. Conducted JAD sessions and applied excellent facilitation skills to
allow different stakeholders to communicate their perspectives,
resolve issues and come to an agreement quickly.
. Identified, analyzed and defined as-is and to-be business processes
using business use case technique.
. Re-engineered processes to ensure that client needs are met and
efficient processes are in place.
. Assessed user needs, researched system functions and recommended
technical solutions.
. Developed and managed business requirements and translated into
functional specifications.
. Involved in the discussion with development team on the related
issues.
. Created requirement traceability matrix to link requirements to
design, development artifacts and test cases.
. Developed test strategy and test plan, prepared test data and executed
test cases.
. Documented test result, performed defect tracking and followed up
issue resolution.
. Provided support in implementing programs into production systems and
assisted in troubleshooting.
. Performed project management for small and medium-sized system-related
projects.
. Developed project plans and estimates, and maintained adherence to
project schedules and successful implementation within budget and on
time.
. Facilitated change management across entire process from project
conceptualization to testing through project delivery, software
development and implementation.
. Facilitated meetings and walkthroughs on different phases and
distributed the minutes and status updates.
. Facilitated conferences to solicit business feedback and communicate
the lessons learned from the project.
. Managed and maintained version control and process documentation.
. Assisted in creating training manuals when required.
. Juggled multiple projects, was flexible with changing needs and worked
under tight deadlines with minimal supervision while ensuring
efficiency, accuracy and quality of deliverables.
. Resolved system incidents of different severity levels. Tracked
issues, determined root causes and impacts, executed solutions and
escalated when appropriate.
. Resolved client inquiries and provided production support via
extracting and analyzing the related production data and drawing
meaningful conclusions.
. Provided technical support for the maintenance of system parameters
and tables.
Quality Assurance Specialist, Transaction Services, Citigroup
1999-2000
. Reviewed and processed customer mails and online requests related to
error transaction activities.
. Analyzed customer accounts, reports and other documents for tracking
issues and identifying root causes.
. Researched and accurately applied payments for different claims
meeting established turnaround timelines.
. Processed exception reports, corrected posting errors and processed
applicable adjustments as required.
. Reconciled and balanced all transactions processed each day.
. Prepared and filed documents and reports to record transaction data.
. Organized workflow and trained less experienced employees.
. Maintained the established transaction process standards for accuracy
and timeliness.
. Interfaced and maintained solid working relationship with cross-
functional departments.
EDUCATION:
B.Sc. in Computer Science, University of Ottawa, Ottawa, Canada
2001-2005
Contact this candidate