Customer Service Manager

Eladio Sarmiento Balestena

***** ******* ***. ***. ****

Miami, Florida, 33160

Human Resources Director:

In the interest of perusing career growth in the retail and sales area, I have enclosed

a recent version of my resume, for your review. It will furnish you with pertinent information regarding

my background and interest.

My involment in all operations and financial aspects of different industries has allowed me to better

understand consumers and companies in the best way to move them into purchasing.

I believe in a WOW! Customer Service experience and in a total quality approach to the customer as the

basis of my success. You can count on my close attention to detail and enthusiastic attitude to guide my

efforts.

Thank You for your time and consideration. A meeting in which we can discuss my qualifications and

employment opportunities would be welcomed.

You may reach me at Tel. 786-***-**** and via E-Mail at ***************@*******.***

Cordially:

Eladio Sarmiento

Eladio Sarmiento Balestena

ELADIO SARMIENTO BALESTENA

EXPERIENCE MANAGER IN THE RETAIL AND FOOD INDUSTRY

Transferable Skills

Professional:

Solid experience in sales and merchandising Responsive to market trends, concepts

Executive and Business presentation skills Establish, execute goals, manage deadlines

Identified new business opportunities Manage P&L, surpass earnings potential

Resourceful to client base, build confidence Direct sales, training and execution

Personal:

Proven Presentation, listening, people skills Natural competitive, unique spirit

Self-assured, proactive, quick learner Motivator, team player, open to change

Highly Organized Time Management Proficient in Microsoft Office

Education

Seminars:

Moving from an Operational Manager to a Strategic Manager, AMA New York

High Impact Coaching and Training, AMA Puerto Rico

Disney Business University, Disney Institute Florida

Academics:

BBA Business Administration, Interamerican University, San Juan PR

Seeks: To incorporate acquired experience into established organization. Challenging Environment

For Professional and Personal growth potential

Experience

Borders Group Inc., Aventura, Florida (2009 to Present)

Store General Manager

Turnaround Specialist, turning Store Financials and Key Performance Indicators in short time

Manage store re-organization to become a more agile operation and improve merchandise flow

Customer Service focus, from worst to best in two months

Café operations improve making it one of the Zone 10 best

Office Depot Puerto Rico LLC, Guaynabo, Puerto Rico (2007 to 2009)

Store General Manager

Customer Service Maniac

Highest overall score in Mystery Shops for the district.

Obtaining a perfect score in Nov.2008 and being the # 1 store in the nation for that month

Increasing sales level 10% versus prior year even tough a competitor open less than 500 ft.

from the store

Encanto Restaurants of PR Inc. (Master Franchisee for YUM Brands)

Guaynabo, Puerto Rico (1995 to 2006)

District Manager (2001-2006)

Sold 8 million dollars in seven stores including multibranding concepts

Best Customer Service index 3 years in a row

Developed operational awareness thru training and coaching, 27 direct reports and 150 associates

Liaison between operations and support center such as IT, Marketing, Supply Chain,

Development, Finance and Human Resources.

Financially structured markets to exceed plan in sales (15%) and profit (10%)

Training and Development Manager (2000-2001)

Created multibranding training program, first in company worldwide

Opened and trained the teams for 10 store openings and 12 conversations

Oversee the progress of programs thru 12 direct reports (100% certified brands)

and three territories (Puerto Rico, US Virgin Islands and Venezuela)

Launch the re-training of all KFC cooks, obtaining the highest product rating

by any KFC market in the Americas

Restaurant General Manager (1995-2000)

First Taco Bell Unit (Caparra) to obtain the milestone of 2 million dollars in sales outside the US

The management of the unit consisted of 2 Assistant Managers, 4 Shift Supervisors and 40 Associates

Manager of the Year in 1998 Represented Taco Bell in the International Division

Best food and paper, 31.5%, three years in a row

Base store for all new product testing and launching in the island

Headed store opening team. Opening 5 stores in 6 weeks.

References: Upon Request

_____________________________________________________________________________________

17375 COLLINS AVE. APT. 2304

MIAMI, FLORIDA, 33160

Cell. 786-***-**** E-Mail. ***************@*******.***

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