Technician Maintenance

Mike Mueller

Nashville, TN *****

615-***-****

************@*****.***

PROFESSIONAL SUMMARY

Experienced computer support technician with four year degree and

Comptia/MS certifications.

PROFESSIONAL EXPERIENCE

Technology Access Center, Nashville, TN 2009 to present

PC Technician

. Set-up and install new systems and software

. Troubleshoot, upgrade hardware, and install programs for client

computers

. Provide technical assistance and general computer maintenance for

staff

Independent Technician, Ann Arbor, MI/Nashville, TN 2004-2008

. Performed general computer maintenance for personal and small business

clients (software/hardware installation, upgrades, printers, memory,

battery, hard drives, disk defragmenting, antivirus, spyware, malware

prevention and removal)

. Installed wired and wireless networks (D-Link, Linksys, Netgear) in

home and small business environments

. Installed, upgraded, and backed up Micros Point of Sale terminal data

for franchise owner

. Installed audio/video equipment (projectors, home theater systems,

live sound re-enforcements) for events and home use

. Performed live sound engineering at music venues, recorded bands, and

created music videos

EDUCATION

TechSkills - Nashville, Tennessee, Microsoft Certified Systems

Administrator (MCSA), 2010 (anticipated completion May 2010)

Eastern Michigan University - Ypsilanti, Michigan, B.S. in Communication

Technology, 2004

Recording Institute of Detroit - Detroit, Michigan, 1997

CERTIFICATIONS

. Comptia A+, Comptia Network+

. Microsoft Certified Professional (MCP)

COMPUTER SKILLS

. Microsoft DOS, Windows 3.1, Windows 95, Windows 2000, Windows XP,

Windows Vista, Windows 7, Server 2003, some Macintosh and Linux

. Norton Ghost, Microsoft Backup Utility

. Office (Word, Excel, Power Point)

. Adobe Photoshop, Adobe Flash, Steinberg Cubase, Sony Sound Forge, Sony

Vegas

. Some C++ and HTML programming

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