Quality Assurance Manager

CHARLES (Charlie) J. HARTLING

**** ****** ****, *******, ** 37142

Phone: 931-***-**** Email: *******.********@*****.***

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SUMMARY

. 20+ years of progressive career growth gained in fast-paced, high-

quality, production manufacturing environments.

. Extensive Quality Assurance, Process Improvement, and Process Control

leadership and implementation experience including Six Sigma Black Belt,

5S, and lean manufacturing training and certifications.

. Proven production leadership / supervision experience leading high-

volume, multi-shift Pressrooms as well as plant-wide Pre-Press, Bindery,

Shipping & Receiving departments.

. Strong analytical and problem solving skills combined with positive and

effective people, leadership and communications skills.

EXPERIENCE

QUEBECOR WORLD, Clarksville, TN 1997 to 2009 (Corporate Downsizing)

A 1000+ employees, $100MM Sales, 24/7 operating division of a leading,

international, commercial printing company - This division prints, finishes

and ships multiple variations of magazines such as Money, Fortune & Car &

Driver and catalogs for leading retailers.

Quality Manager / Multi-Plant (5/07 - 6/09)

. Principle offset press quality contact representing four QW offset

plants for a major publisher producing weekly and monthly titles.

. Helped to standardize and implement virtual proofing (monitor

proofing) in five QW plants for the publisher.

. Operational Six Sigma Green Belt and back up Black Belt for

Clarksville division including applied skills in quality assurance,

process improvement, and process control. 5S Continuous Process

Improvement and lean manufacturing.

. Applied knowledge of Microsoft Office products, Minitab software,

pressroom maintenance, print characteristic analysis, waste control,

scheduling press production, and supervision of hourly and salaried

employees.

Quality Manager (9/05 - 1/07)

. Ensure all aspects of quality in a plant producing 500,000,000

magazines annually.

. Key accountability for print characteristic analysis, reviewing print

results with customers, analyzing proofing, working with customers to

improve print quality, and oversight of process improvement and

control for all departments.

Production Shift Supervisor (6/97 - 4/01 and 9/03 to 8/05)

. Accountable for safety, quality, efficiency, cost-control and employee-

relations plus all aspects of production on a shift for 10 offset web

presses in a 19 web pressroom.

. Managed the successful installation of a Harris M1000BE in November

1998.

Prepress Supervisor (3/03 - 9/03)

. Supervised workflow and employees in the Prepress Department including

staging, four color stripping, desktop, and plate-room.

Training Supervisor (9/02 - 3/03)

. Developed and instituted training programs for all positions in the

pressroom.

. ISO/QW 9000 Pressroom Champion.

Charlie Hartling 931-***-**** *******.********@*****.***

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Superintendent (3/02 - 9/02)

. Shared management of all aspects of the pressroom on an interim basis.

. Planned and oversaw the successful reduction in crew manning from six

persons to five.

Technical Supervisor (4/01 - 3/02)

. Led the maintenance program and assisted the Manager with managing the

pressroom.

. Helped to successfully plan and manage a voluntary time-off initiative

during a work slowdown - enabled shutting down two presses without

laying anyone off permanently.

QUEBECOR WORLD (American Signature Graphics), Atlanta, GA 1993 to

1997

A 250 employee division - formerly American Signature Graphics - this

division specializes in personalized direct-mail products for leading

catalog retailers and service companies.

First Pressman (4/95 - 6/97)

. Led & developed a crew of 5 on a Harris M1000BE 8-unit press with

combination folder.

. Chosen to be one of three First Pressman (out of 15 candidates) who

were selected to start-up a brand new M1000BE in May 1996.

Second Pressman (6/93 - 4/95)

. Responsible for setting color, register, and assisting the First

Pressman.

. Worked on Harris, Mitsubishi, and Komori heatset web offset presses.

R.R. DONNELLEY AND SONS, South Daytona, FL 1991 to1993

A start-up division of the large, international commercial printing company

Press Technician II (9/92 - 6/93)

. Led a crew six on a Harris M1000BE eight unit press with a PFF folder.

. Responsible for all aspects of quality and production for my press

during my shift.

Press Technician I (3/91 - 9/92)

. Member of a six-man crew on a Harris M1000BE press. Performed all job

duties on a web press including jogging, reel operations, setting

color, setting register, and maintaining cut off and fold.

DAYTONA BOLT AND NUT, Daytona Beach, Fl 1986 to 1991

A distributor of commercial construction fasteners and supplies, with seven

locations

Sales Representative

. Inside sales of fasteners and power tools to leading contractors,

manufacturers, retailers.

EDUCATION

. Completed Black Belt Training, Sigma Breakthrough Technologies, Inc.

11/2007

. Completed Green Belt Training, Sigma Breakthrough Technologies, Inc.,

09/2007

. iLearn Supervisor Training - Completed 07/2004 - an eight month training

program from Thomson NETg (Education Direct) - 50 & 60 hour courses on

interpersonal communication skills, listening skills, cross cultural

business communications, motivation, training, etc.

. Corrective and Preventive Action Training - Completed April 2002 - a one

week ISO training course from Excel Partnership, INC. on how to identify,

correct, and prevent mistakes and write ISO compliant procedures, work

instructions, etc.

. TCF 70/Telecolor II Operator Certificate, Harris Graphics Training

Center, 04/1993

. M1000B/PFF Operator Certificate, Harris Graphics Nashville Training

Center, Nashville, Tennessee 04/1991

. Diploma, Mainland Senior High School, Daytona Beach, FL 06/1982

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