Customer Service Analyst

MARIA JESSICA LIM

**** ******* ***** ******, *** Jersey 08859 / 732-***-**** /

********@*****.***

OBJECTIVE: To work in a competitive firm where I can use my skills as a

Business Analyst in a challenging and productive environment,

as well as, achieve our mutual professional goals.

SUMMARY: Senior Analyst / Programmer / Developer with over 18 years

relevant experience. Six Sigma Green Belt certified since 2007.

Proven ability to multi-task and get projects completed within

schedule, at most efficient manner. Expertise on AS/400,

iSeries RPG/400/ILE environment, following the complete software

development life cycle, from systems investigation to technical

and user documentation. Experience working in various business

environments, financial, distribution, retail, manufacturing,

data warehousing, among others, both as team leader and member.

SOFTWARE: MS PROJECT, MS Office SUITE, MS VISIO, ALDON Change Management

Utility, Visual Basic, HTML, Pathfinder HAWKEYE, FAMAS/400, KBM

(DATA3) Manufacturing System, Mark Magic (Barcode Software),

RPG/400, ILE, CL/400, AS/400 SDA, AS/400 RLU, AS/400 Query,

AS/400 SEQUEL, LAWSON M3 Financials Ver7.2 & 8.1 (minimal)

Jessica Lim LLC (New Jersey) February 2009

- present

. Contract Business Analyst / Developer. Managing member of Jessica Lim

LLC.

. Provide remote or on-site systems analysis, development and support on

the AS/400 iSeries environment using RPG/400/ILE.

Linens 'N Things (Clifton, NJ) October 2007

- January 2009

. Sr. Programmer Analyst, reporting to the Executive Director of

Application Development. Core team member to work on Lawson M3

Financials (G/L, A/P, A/M) Version 7.2 to 8.1 upgrade.

. Minimized Lawson A/P upload errors by providing user visibility to verify

and correct data prior to actual upload. By extension, this reduced user

support time allocated for this task.

. Consolidated programs for credit card reconcilement while working with

the Trintech group.

. Developed comprehensive cash entries vs. G/L entries reconciliation

report, replacing multiple user ran queries, to help determine possible

discrepancies.

. Brought the Lawson software CTPs (critical transfer patches) up-to-date,

while coordinating with Lawson support system, as a requirement to the

version upgrade.

. Utilized Lawson I/O programs to develop interfacing tools to communicate

with both home grown and Lawson programs.

Cosmetic Essence, Inc. (Ridgefield / Holmdel, NJ) 2004 -

2007

. Programmer Analyst, reported directly to the Director of Technical

Services. Worked closely with users to determine process requirements.

. Spear headed implementation of using RPG modules in program development,

reducing programming redundancies and going forward, encouraged other

team members to follow same rule.

. Implemented systematic conversion of RPGIII codes into RPGIV and/or ILE

programs.

. Updated multiple processes to reduce redundant paperwork and allow more

real-time DATA3 file updates from user end. Applications include: Bulk

& F/G receipt Label generation, Pallet ID System.

. Project coordinator for the development and implementation of the

Warehouse Management System. This project increased user productivity by

at least 80%.

ANDIN International (New York City, NY) 2004

. Contract Programmer / Analyst, reported directly to the MIS Director.

. Completed significant work on the Buy & Sell module of the Purchase Order

system.

Hayward Pool Products, Inc. (Elizabeth, NJ) 2002 - 2003

. Programmer Analyst, reported directly to the Sr. Project Leader for Sales

Order Processing and Analysis, and worked closely with Customer Service

from both head and satellite offices.

. Reduced A/R by over 75% by implementing the Order & Detail Level

Incremental charges application.

. Reduced time allocated to creating individual credit memos to customers

by incorporating warranty costs at order creation.

. Reduced time to create order by using pre-defined reference files.

Minimized typographical errors.

. Eliminated order and commission duplication by providing up-to-date

information through Bill & Hold System.

MARIA JESSICA LIM 732-***-**** / ********@*****.***

Fownes Brothers, Corp. (New York City, NY) 2001 - 2002

. Programmer Analyst, reported directly to the MIS Manager.

. Implemented executive payroll system utilizing encrypted data values.

. Eliminated redundant database and optimize shipment status with Import-

export traffic system.

. Provided accurate marketing and sales data with Inventory vs. Shipped

Items system

. Enhanced customer service with single entry Product Specifications &

Special Instructions system

. Reduced guesswork by automating Skid (cargo) volume assignment.

RCG Information Technology (New Jersey) 1996 - 2000

. Programmer Analyst Consultant, worked with various industry applications

using RPG / 400 / ILE in the iSeries / AS/400 environment.

. Proven ability to understand unique processes to client company assigned

to, in a short period, with minimal assistance.

. Clients included: Myron Manufacturing, Ferrari of North America,

CitiStreet (formerly Copeland Group of Companies), Volvo Cars - North

America, Mobil Chemicals

Philippine Amusement and Gaming Corporation (Manila, Phils) 1995 -

1996

. Assistant Systems Analyst, led 4 programmers to develop and maintain

Personnel Management related applications using RPG/400, CL/400 and

FOXPRO (for PC applications).

. Reduced payroll processing time by 90% with implementation of Provident

Fund Cash Advance System.

. Completed systems investigation & recommendation for an Integrated

Benefits Membership Monitoring system that will significantly enhance

employee benefits processing.

EDS, Thailand (Bangkok, Thailand) 1994 - 1995

. Programmer Analyst, reported directly to the Operations Manager.

. Acted as liaison for EDS technical group and various clients requiring

customization in the FAMAS/400.

. Wrote functional and technical specifications, as well as, tested system

modifications prior to implementation.

. Clients included: Whirlpool Limited, Grimm Carrier International, Pfizer

International, Honda Cars Thailand, Robert Bosch Limited

Central Bank of the Philippines (Manila, Phils.) 1991 -

1994

. Programmer

. Implemented the Integrated External Debt Monitoring System using RPG/400

and CL/400.

. Concentration on: Loan Approval, Interest Setting, Peso Blocking,

Assignment and Pre-termination, Relending Advance, File Maintenance

. Conducted a comprehensive study on the capabilities of OFFICEVISION/400,

and gave recommendation on whether to implement it within the company or

not.

Systems Packages, Inc. (Makati City, Phils.) 1989 -

1990

. Systems Engineer

. Implemented the STI (Systems Technology Institute) General Ledger and

Budget Monitoring system.

. Investigated and made recommendations for the development of the STI

Personnel Information System.

. Documented systems operations for the Manufacturers Hanover Trust S/34

system.

. Developed courseware for the STI Programming Fundamentals Course.

OTHERS: Asian Institute of Management (Makati City, Phils.) 1990 -

1991

. Administrative Staff for the Development Management programs

. Developed report programs and operated the ASADS (Alumni and

Student Applicants Database system).

EDUCATION: Masters in Business Administration (units earned), De La Salle

University, Manila Phils.

B.S. in Mathematics (major: Computer Science), University of

Santo Tomas, Manila Phils.

PROFESSIONAL: Six Sigma Green Belt Certificate (ASQ Certified since

2007)

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