Manager Engineer

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SYSTEMS ADMINISTRATOR / IT SUPPORT SPECIALIST/ DESKTOP ENGINEER

A results-driven IT systems administrator with 5 years of extensive

experience in the support of Windows-based information systems and

networks. Experience with technical troubleshooting and desktop support

that includes analyzing, designing, installing, maintaining, and repairing

computers and server hardware, software, peripherals, and networks devices.

CORE COMPETENCIES:

+ Network Connectivity + Disaster Recovery and

Planning + Systems Integration/Migration

+ Cisco VOIP Administration + User Training/Support Tools

+ Active Directory Administration

TECHNICAL EXPERTISE:

CERTIFICATIONS: Microsoft Certified Technology Specialist

- Windows Sharepoint

Services 3.0, Configuring

- Microsoft Office

Sharepoint Server 2007, Configuring

Microsoft Certified

Information Technology Professional

- Enterprise Administrator

(In Process)

SOFTWARE: Windows 2000/XP/Vista/7/2003/2008,

Exchange 2003, 2010, Office 2000/2003/2007,

Backup Exec 10d/12.5, Call

Manager 6.1, Unity 4.0, Bomgar, Remote Desktop, GHOST,

Lotus Notes, VMware

Workstation, Citrix, VPN, Windows Sharepoint Services,

Sharepoint Server 2007, UNIX,

Remedy, UniCenter.

HARDWARE: Dell laptops and desktops

(D600/D610/D620/E6400) Dell PowerEdge Servers

(750/1650/1850/2450/2650) HP

Servers (Proliant DL 360/380) Autoview Commander

KVM Switch, Universal Power

Supply, Tape Backup Drives (PowerVault 122T 8

tape changer and Ultrium LTO

2 drive), Blackberry Handheld Devices, Tandberg VTC.

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PROFESSIONAL EXPERIENCE

Kratos Defense & Security Solutions - Alexandria, Virginia

Leading provider of Advanced Engineering, Security and Surveillance, IT

Services and War Fighter Solutions for the federal government headquartered

in San Diego, California.

Systems Administrator

August 2005 to March

2010

+ Responsible for configuring and installing the systems infrastructure

that supported 200 employees.

+ Administered corporate file, print and, backup file servers (setup home

network share drives, folder

permissions, printer network scanner tool installations for scanning

to network and implemented various

incremental/differential/full backup strategies).

+ Managed Active Directory for local Organizational Unit (created email

accounts/password resets/distribution

lists/security groups/contacts).

+ Setup and maintained Cisco VOIP Systems (administered Call Manager via

web interface which included

creating user phone accounts/modifying Cisco 7960 phone accounts

according to user needs such as device

profiles, call routing and, phone system maintenance).

+ Supported basic network services such as TCP/IP, DNS, DHCP, SMTP, and

POP3.

+ Configured Microsoft Outlook for users and assisted with

troubleshooting and archiving personal folders.

+ Setup/troubleshoot all conference room A/V equipment and manage

security system using DOORS software.

General Services Administration - Washington D.C.

Leading provider of support and expert solutions, acquisition services and

management policies for the basic functioning of federal agencies for the

US government offices.

Desktop Support Specialist

March 2005 to August

2005

+ Responsible for providing desk-side support for the GSA with over 1000

users.

+ Conducted Tier I, II, and III support for Lotus Notes, Windows 2000/NT

and XP workstations.

+ Responded to incoming help desk tickets, phone calls, email and in-

person requests for technical assistance.

+ Installed, administered, and supported Lotus Notes R5 and 6 (Registered

new users, re-certify IDs, move

users' mail files between servers, performed setup of mail-file quotas

and archiving).

+ Performed installation, configuration and support of remote access

using Citrix, RAS, and VPN clients.

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EDUCATION

Masters of Science in Business Technologies

Marymount University - Arlington, VA December 2004

Bachelor of Science in Computer Science

George Mason University - Fairfax, VA January 2002

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