Customer Service Real Estate

Anthony L. Jordan

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Skills

Customer Service –

Helped customers with complaints, problems, information, purchases and other needs in call center as well as through

timely email correspondence

Performed tech support for voice activation software

Helped PG&E employees with employee benefit questions, problems and needs in call center

Coordinated with suppliers, customers and sales in capacity as Ecommerce Entrepreneur via email, phone and fax

Assisted mortgage brokers with questions, problems and needs in capacity as loan processor with mortgage lender via

phone

Administrative –

Drew mortgage loan documents, including notes and mortgages, for recording in public records and databases

according to strict, loan specific criteria

Audited loan documents and distributed funding conditions for conventional mortgage loans

Performed all administrative duties for personal Web sites using MS Office including Excel, Word and other tools

Research –

Real Estate Research Agent Searched neighborhoods, public records, libraries, online databases and various other

sources for distressed properties for personal real estate investment or for others

Market Research – Researched Web, online databases for Affiliate Web Sites including suppliers, keyword marketing,

media planning research(classifieds, pay per click search, traffic exchanges, etc.) and all other facets of information

gathering, organization, digestion and use

Web Design –

Designed and built affiliate web sites using HTML, PHP, CGI/Perl and Javascript as well as various utilities found from

research

Repaired and maintained web sites for nonprofit organizations using above skills as subcontractor

EXPERIENCE

5/02 – 6/03 Valley Financial

Assistant Loan Processor

6/03 – 9/04 Adecco Personnel

Telephone Call Center Customer Service

6/03 – 5/05 1st Franklin Financial

Loan Processor

3/05 – 5/06 CreditAnswersOnline.com

Web Site Developer/Business Owner

5/06 – 5/08 FreeGameClix.com

Web Site Developer/Business Owner

Tech Support

5/08 – Present

Freelance Customer Service

EDUCATION

Certificate of Completion in Network Technology, SILICON VALLEY COLLEGE (2002)

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