Quality Assurance Administrative Assistant

Minnie Z. Williams

***** ******* *****

Silver Spring, MD. 20902

240-***-**** - *************@*****.***.

SUMMARY OF EXPERIENCE:

Served over 6 years in U.S. Army while developing very strong leadership

skills with a sense of urgency to produce results. Quick learner with

ability to develop and implement strategy. Detail oriented, organized with

ability to prioritize and creative mind frame.

WORK EXPERIENCE:

DuPont Hotel

2009 -current

Reservations Agent

. Made reservations via phone, fax, and email.

. Input group rooming lists

. Reviewed daily arrivals report, third party booking report and group

conference report

. Maintained daily emails between hotels and guests

. Front desk experience

. Call center experience

Edna's Unisex Salon

Manager

2007- 2009

. Managed day to day responsibilities

. Responsible for cash collects and drops

. Supervise workers while owner is away

. Coordinate opportunities for advertisement for business growth

. Hire and train employees

United States Army

Nuclear Biological Chemical Room NBC Clerk

2006- 2007

. Managed and trained NBC team (staff of 10)

. Conducted daily briefs with 1st Sergeants and Commanders

. Performed NBC reconnaissance

. Computed and plotted NBC data

. Supervised reconnaissance and decontamination squads

. Operated and performed operator maintenance on smoke generating

equipment, nuclear, biological and chemical (NBC)

identification/detection and decontamination equipment

Nuclear Biological Chemical Non Commission Officer

. Designed and maintained system that records personal records

. Tracked all equipment and supplies soldiers needs

. Supervised and implemented training schedules for 200 soldiers

First Sergeant Sr. Office Clerk

2000- 2002

. Administrative assistant to First Sergeant and Commander

. Processed new soldiers

Orderly Room/ Supply Clerk

1997- 2000

. Filed personnel documents on a daily basis

. Received and stocked equipment/supplies

. Managed and organized inventory for army supplies

. Completed daily memos and minutes for First Sergeant and Commanders

Sprint

Call Center Representative

2003- 2006

. Maintain above quota for calls and retention

. Assist customer with any and all needs to retain business

. Train new comers on phone protocol

National Car Rental

Lead Sales Agent

2004-2006

. Responsible for cash drops/ maintaining daily reports

. Coordinated the proper placement and quality inspection of all

vehicles prior to customer delivery

. Managed the cleaning and preparation of returned vehicles for the next

rental to ensure compliance with established quality assurance

standards

. Monitored productivity; the shuttling of customers from rental

counters to cars or from cars to airline terminal

. Ensured staff are properly trained, motivated and coached relative to

the servicing/distribution process

. Planned and implemented staffing schedules based on business demands

and transaction levels

. Maintained adequate vehicle control in accordance with company

guidelines, ensure proper missing vehicle reports are completed and

filed with the company

. Partnered with security personnel and/or local police, and prepares

follow-up reports

. Ensured all quality assurance standards are maintained

. Hired, supervised, trained, developed, motivated and evaluated the

performance of service/distribution staff

. Established, communicated, monitored and updated objectives for staff

consistent with the company goals and objectives

EDUCATION:

Howard University

2009-present

Central Texas College 2004

- 2006

Nuclear Biological Chemical Certificate

2006

Supply Course Certificate

2000

Military Vehicle Drivers Training

1998

Albert Einstein High School- Diploma

1997

COMPUTER SKILLS/ HONORS

Office 2003, Windows XP, Excel, Power Point, Internet

Army Lapel button, Army Service Ribbon, Expert Marksmanship Qualification

Badge with Grenade bar, Marksmanship Qualification with Riffle bar,

National Defense Service Metal.

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