Customer Service Technician
Resume:
Chase Rhodes
P.O. Box *****
Austin, TX. *****
Mobile: 210-***-****
***********@*****.***
Education:
Southwest Institute of Technology July 2005
Associate of Occupational Studies Degree in Electronics Technology.
• Perfect Attendance Award
• Academic Achievement Award
• G.P.A 3.5
Skills & Knowledge of Operation:
Schematic Diagrams Network Setup/Admin Signal Generators Oscilloscopes
Power Dist. Systems
Radio and Telecom AC/DC Circuits Robotics
Customer Service
Soldering PC Troubleshooting Team Building
Certifications:
• Transportation Security Administration STA ID 2150344E860F
• Certified Canon Tech ID 99006786
• Xerox Alchemy, Brunel, Leander, Sorcery, Conjurer, and Phaser product families
Work History:
Xerox Jan 07 – Dec 09
Service Technician (Team Leader) Austin, TX
• Troubleshoot, Service, and Maintain Xerox multifunction copiers
• Handle escalations in which other technicians experience ongoing issues with a piece
of equipment, and ensure total customer satisfaction
• Manage a large inventory of parts
CAD Supplies Specialty July 05 – Nov 06
Service Technician Austin, TX
• Provide wide format printing & scanning solutions
• Repair and maintenance on engineering copiers, plotters, and blue line machines of
all brands and sizes (primarily HP, Seiko, and Ricoh)
• Provide software support on: plot base, scan base, plot client, and other print utilities.
Austin Typewriter and Computer Sept 04 – July 05
Service Technician Austin, TX
• Troubleshoot and repair copiers, printers, faxes, shredders, and various other office
products
• Offer bids on overall service and continued maintenance agreements
• Instruct and train customers on proper equipment operation
All Points Moving and Storage July 03 – Sept 04
Mover Austin, TX
• Pack customer’s personal belongings to safely withstand transportation
• Train new employees on the proper procedures of packing and transporting materials
• Operated forklift, catalog and document tonnage movement
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