Customer Service Manager

Arthur Cresci

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* */* ********* **** Road, Brookfield, CT 06804 - 203-***-**** -

*********@***.***

Profile

Collection & Credit Professional

Professional Credit/Collection associate with proven hands on success

reducing A/R delinquency and determining valid credit limits. Proficiency

with the development of meaningful business relationships resulting in a

14% faster turnover of receivables. Excellent negotiation, analytical,

communication and customer service skill set. Effective leadership

capabilities and excellent verbal skills provide opportunities to speak

with management level employees. Extensive hands on experience regarding

financial statement analysis, dun & bradstreet reporting and various other

methods to determine creditworthiness. Proficient in Microsoft Word, Excel,

Access and Outlook. Core competencies include:

Financial Analysis Word Bankruptcy Analysis

Collection Analysis Excel Reporting

Dun & Bradstreet Access Team Leadership

Skip Tracing Outlook Special Projects

Oracle Great Plains SAP

GL Credit Link Version

Key

Accomplishments__________________________________________________________

> Implemented internal department procedures such as "Do Not Sell List,

"Internal Legal Correspondence" and System Rejection per Delinquency"

with IT and Director of Sales.

> Lead Analyst responsible for targeting non-performing receivables and

recommending alternate methods of resolution. This included special

project design of final demand letters and skip tracing parameters.

> Developed workout agreement design from start to finish resulting in

the addition of $42,000 of Cash Flow.

> Assembled plan of action that included mass mailing, verbal contact,

legal correspondence and credit reporting pursuant with 120-day

delinquencies. This resulted in the recovery of $1.4MM.

> Senior Management accepted recommendation to revise Credit limits

based upon certain liquidity ratios. This resulted in an 4.5%

reduction in bad debt.

> Assembled universal credit form for new account establishment.

> Rolled out common sense approach for resolving short payment

discrepancies that included authorized documentation of terms with

Purchasing Manager/Sales Director before order approval.

> Provide Senior Management with a quarterly collection evaluation

regarding possible alternative collection procedures for distressed

receivables and corresponding write-off recommendations.

> Coordinated the rejection of Kmart distribution to unsecured creditors

based upon net worth of undervalued receivables. The end result was an

additional $149K to bottom line profitability.

Areas of

Expertise________________________________________________________

. AR collection is quality driven with emphasis placed upon cash flow

but just as important maintaining customer loyalty.

Arthur Cresci, page 2

. Superior negotiation skill set resulting in substantial upfront

funding of payment agreements.

. Monitored receivable delinquency via reporting and cash flow

projections.

. Credit (existing accts) policy regarding the extension of credit

either increased or reduced was calculated utilizing past payment

data, sector analysis and business longevity.

. Credit and Collection portfolio pertaining to delinquency and credit

rating adjustments provided to Senior Management as necessary via

written correspondence.

. Managed control of Bankruptcy filings and incoming correspondence

pertaining to Trustee, Plan of Reorganization and Acceptance of

Disbursements.

Technical Skills

Software: Microsoft Office Package, Lotus Notes,

Outlook, Hoovers, Asset Manager & SkipTracer.

Operating Systems: Windows (all forms)

Hardware: Oracle, AS400, PeachTree, SAP, People Soft &

Verison.

Professional

Experience_____________________________________________________

ConEd Solutions, White Plains New York, 06-09-

10/09

Collection Analyst, Contract Position - 120 day temp

Zimmer + Rohde, Stamford Connecticut 10/08-

04/09

Manager Credit and Collection - Staff Reduction

Bartlett Tree Expert Company, Stamford Connecticut 07/07-

08/08

Credit and Collection Analyst - Staff Reduction

Imagistics International, Trumbull Connecticut 11/05-

06/07

Senior Collection Analyst North East Region

Boise Cascade, Naugatuck Connecticut 07/00-10/05

Credit & Collection Analyst / Assistant A/R Manger

STP Corporation, Danbury Connecticut 04/89-7/00

Credit Representative / STP

Education/Professional Development

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Teiyko Post University

Danbury Business Institute - Business Management

Dun & Bradstreet - Financial, Collection, Credit, Fair Debt Collection Act

& Customer Service.

Former Member Danbury Common Council

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