Software Service
Resume:
Pat Clawson Contact
West Bloomfield, MI 48322-2021
Email: **********@*******.***
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Job Objective Entry level software developer. Enjoys working in a
collaborative environment, mentoring others, and
learning new technologies.
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Certifications Sun certified java programmer
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Experience 2001-2002
Improved productivity - reduced manual tasks by
AAA of Michigan writing automation processes using a variety of
programming languages, i.e. assembler, mainframe and
windows scripting languages
Collaborated with my customers and vendors on
problem resolution, problem prevention, workflow
improvement, and service improvements
Reduced software upgrade costs by optimizing
performance of existing software
Researched new software features and capabilities
and how they may be applied to my customer's needs
Presented cost cutting efficiency improvements
offered by upgrading or acquiring software,
sometimes including changes to work processes
Wrote and managed project plans for software
installation, testing and implementation
Kelly Services 1990-2001
Maintained IT data center service level agreement
for online systems
Participated in ISO quality program
Ampro Services 1988-1990
Maintained Chrysler IT data center service level
agreement for online auto plant systems
Electronic Data 1985-1988
Systems (EDS) Maintained GM data center service level agreement
for online systems
Coordinated projects and communication between
remote and local customer groups
Michigan State 1984-1985
University Installed and maintained IBM mainframe software
People's Community 1981-1984
Hospital Authority Installed and maintained IBM mainframe software at a
new data center
Blue Cross Blue 1978-1981
Shield of Michigan Attended IBM classes on mainframe software
Installed and maintained IBM software
Consumers Power 1976-1978
Attended in-house and offsite IBM classes
Installed and maintained IBM software
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Education
Central Michigan 1974-1976
University Bachelor of Science Degree in Mathematics and
Computer Science
Macomb County 1972-1974
Community College
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