Human Resources Management

TIFFANY M. CASTAGNO ****A N.

Frederick Avenue, Milwaukee, WI 53211

____________________________________________________________________________

___________

*******.********@*****.*** (414)

***-**02

Career Objective

Seeking a challenging, dynamic Human Resources role in a progressive

company or industry where my professional experience, integrity, and work

ethic will be an asset in making a positive impact on the goals of the

organization.

Experience

ATTIC Correctional Services, Inc. February, 2009-March 22, 2010

South Eastern Regional Program Assistant

. Post job openings, screen applicants, schedule and conduct interviews.

. Conduct reference and background checks on prospective employees.

. Facilitate new hire orientation and maintain personnel records

according to Federal and State guidelines.

. Process billing reports and timesheets.

. Assist with new and ongoing program contracts and contract

requirements.

. Develop and maintain job descriptions, performance review forms,

memorandums, and training documents.

. Witness performance reviews and disciplinary action meetings as well

as offer feedback/suggestions.

. Receive and process offender referrals from Wisconsin Department of

Corrections.

. Supervise regional staff with relation to H.R., employee relations,

staff duties, and other questions and concerns. Address disciplinary

actions and preserve quality of employee morale.

. Process staff credential renewal, training, mileage, and other

reimbursement paperwork.

. Perform case management for Random Drug Screen Program clients,

including processing initial referral documents, handling concerns,

and maintaining confidential client files.

. Organize and co-facilitate staff meetings to address concerns,

procedures, and program regulations.

Tankstar USA, Inc. April, 2008-

July, 2008

H.R. Assistant

. Monthly administration of multi-employer benefit plan and researched

audit information for union.

. Processed employment applications and entered new staff date into

UltiPro software package.

. Set-up and administration of H.R. Systems and maintenance of

personnel.

. Maintained pay data for maintenance employees, administered and

monitored ASE certifications.

. Managed Service Award Program.

. Processed performance evaluations and electronic timetable documents

for disbursement of evaluations.

. Performed electronic new hire reporting and employment authorizations

for new staff.

. Processed Accounts Payable vouchers.

. Posted available positions online and facilitated resume submission.

. Worked closely with staffing agency in recruitment, selection, and

performance of temporary staff.

. Performed employment verifications for prospective and past employees.

. Changes to H.R. quality procedures.

. Facilitated Compliance measures for DOT drivers and maintained

appropriate records.

. Monitored EEO-1 reporting, turnover statistics, clerk hours, and

application sources.

Deloitte Tax, LLP August, 2007

to December, 2007

Scheduling Paraprofessional

. Sourced and gathered information to determine best resources for

assignments for India Tax staff.

. Defined necessary skill sets and experience needed for specific client

engagements.

. Considered logistical requirements of staffing personnel on engagement

teams while balancing both client and practitioner needs.

. Suggested multiple ways to solve staffing requirements when resources

were scarce, using innovative and creative solutions.

. Pro-actively worked with engagement teams to discuss upcoming projects

and associated sourcing and staffing requirements.

. Maintained strong relationships with all levels of tax personnel

including practitioners, leadership, project managers, peers, and

other HR groups.

. Negotiated challenging staffing requests with resource and engagement

management teams and leadership to ensure business needs were met.

. Balanced economics and operational issues with critical human resource

issues such as career development, employee relations, and performance

management.

. Networked across regions to find or supply practitioners as needed and

effect desired results.

. Used resource management tools and databases to calculate staffing

metrics and generated reports to assess capacity and forecast resource

utilization.

Godfrey & Kahn, S.C. April, 2001 to

August, 2007

Billing Specialist

. Responsible for billing for 30 plus Corporate, Estate Planning,

Financial Institutions, Securities, and Labor attorneys.

. Responded to internal and external inquiries and requests.

. Worked with attorneys on accounts receivable and unbilled time and

costs to increase firm profitability.

. Generated monthly Account Summaries for client Accounts

Receivables.

. Participated in billing and accounting department meetings to

discuss, evaluate, and implement policies and procedures.

. Performed informal attorney training on billing process,

procedures, and new software.

Education

University of Wisconsin-Milwaukee Masters, Human Resources &

Labor Relations In progress

Ottawa University- Brookfield, WI Bachelor of Arts

2004- 2008

Majors: Human Resources and Communications, Minor: Adult Education and

Training

University of Wisconsin-Milwaukee, Milwaukee, WI

1994-1995

Liberal Arts coursework; Social Welfare undergraduate coursework.

Associations

Member of Society for Human Resource Management (SHRM)

Skills and Strengths

. Microsoft Word, Office, Excel, Windows XP, Microsoft Outlook, and

PowerPoint.

. Excellent verbal and written communication skills, great organization

skills, detail-oriented.

. Proactive, self-starter, fast learner, critical thinking skills, and

ability for synthesis through existing and new ideas.

Contact this candidate