Quality Assurance Engineer

Thomas E. Poettinger H: 248-***-****

**** ***** ****** *: 248-***-****

Lake Orion, MI 48360 ******.**********@***.***

Quality Assurance Professional

Highly effective quality assurance professional with broad experience

testing and analyzing products, developing IT systems to support and report

customer satisfaction metrics, facilitating problem solving activities, and

managing quality systems. Strengths include understanding manufacturing

and business processes; using Six-Sigma/Shainin/8D/5-Why techniques; and

developing IT systems that accurately and efficiently evaluate and report

the status of those processes.

Core Competencies

( Data analysis ( Failure Modes & Effects Analysis

( Certified ISO/TS Auditor ( Local database development

( Problem solving techniques ( Microsoft Office proficiency

( Six-Sigma ( Juran Quality Improvement

Professional Experience

Delphi Corporation/General Motors Corporation

Customer Satisfaction Data Analyst (2004-present - Detroit, MI)

Primary customer satisfaction data analyst for Delphi Thermal and Interior

(later Delphi Thermal) integrating data from over 150 global sites into a

comprehensive database that served as the source of all customer

satisfaction metrics for the division including reporting of metrics to

divisional executive staff as well as to corporate headquarters.

Key Achievements:

. Improved reporting efficiency by adapting databases to new

organization allowing for a significant reduction in manpower - from a

team of four down to one person for monitoring and reporting metrics.

. Improved quality, accuracy and timeliness of reporting by expanding

scope of database to all global sites.

. Incorporated customer data from their own systems resulting in more

consistent and more accurate reporting of customer metrics.

. Served as divisional representative on corporate Steering Committee

overseeing a web-based problem reporting and corporate "Look Across"

system.

. Established process to review all manufacturing site responses to

customers using 3-Legged/5-Why process resulting in better root cause

analysis, a reduction in repeat issues, and a better analysis of

quality trends.

Systems Reliability Engineer (1992-2004 - Lockport, NY)

Responsible for providing reliability input into product and system design

teams including the facilitation of Failure Modes and Effects Analyses

(FMEAs). Responsible for tracking and reporting customer metrics including

assembly plant complaints and warranty.

Key Achievements:

. Spearheaded the implementation of system-level Design Failure Modes

and Effects Analyses (DFMEAs) for automotive air-conditioning systems

resulting in improved first-run capability.

. Facilitated Process Failure Modes and Effects Analyses (PFMEAs) for

new products and processes resulting in reduced scrap and re-operation

from the first day of production.

. Developed Microsoft Access-based systems to monitor and report

customer assembly plant data that streamlined reporting and are still

in use today.

. Developed an algorithm within Microsoft Excel to project early

warranty data into one-year and three-year time periods for automotive

air-conditioning systems.

Systems Engineer (1987-1992 - Lockport, NY)

Responsible for coordinating customer application of air-conditioning

compressors to new vehicle programs with a focus on improved performance

and durability and reduction in noise.

Key Achievements:

. Coordinated customers' requirements with the development of new

products to meet those demands, retaining threatened business for the

corporation.

. Organized vehicle test programs which provided an objective

environment for engineers to evaluate current products, future

innovations, and competitive vehicles.

Other Assignments

Senior Reliability Engineer responsible for three-shift quality assurance

operations at manufacturing site.

Quality Control Foreman

Quality Assurance Engineer

Education and Training:

Master of Science in Management Science, University of Dayton, Dayton, Ohio

Bachelor of Mechanical Engineering, General Motors Institute, Flint,

Michigan

Additional Training:

( Six-Sigma Green Belt ( Shainin Reliability Engineering

( Statistical Process Control ( Shainin DOE/Problem Solving

( Variation Simulation Modeling ( Principles of Noise

Control

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