Customer Service Manager

Ronda Nevin

**** ********* ***** ( Merrick, New York 11566 ( Telephone: 518-***-****

( e-mail: ***********@*****.***

Education

. St. Johns University, Jamaica, New York.

. Nassau Community College, Uniondale, New York.

Experience

Office Manager, Northeast Psychological Associates

Albany, New York, April 2005 - present Current salary $52,000

. Administer the transmission of electronic medical insurance

claims and patient receivables totaling $1.2+ million

annually.

. Manage medical records for 14 clinicians caring for 200+

patients.

. Supervise administrative office assistance.

. Coordinate monthly clinician meetings.

. Oversee office purchasing of vendor contracts and supplies.

Insurance Follow-Up Specialist, Prime Care Physicians

Albany, New York, January 2005 - April 2005

. Administered the transmission of electronic medical insurance

claims.

. Coordinated insurance claims disputes and troubleshot billing

errors.

. Provided customer service for patient billing inquiries.

Customer Service/Technical Support Manager, System Management Group,

Inc.

Garden City, New York, August 2002 - December 2004

. Specialized in the sales, setup, support, and transmission of

electronic medical insurance claims and modules.

. Provided technical assistance and onsite training to support

medical billing programs.

. Consulted clients on transmitting electronic insurance claims

and submission errors.

. Established relationships and convened meetings with clients.

. Advised medical clinics on clearinghouse enrollment options.

. Created and customized insurance claim forms.

. Interviewed potential clerical support staff.

Office Manager, Dr. Neil J. Battinelli, M.D.

Garden City, New York, March 2001 - August 2002

. Administered and maintained medical insurance claims.

. Supervised data entry technicians.

. Fluent in CPT and ICD-9 codes.

. Convened meetings and consultations with pharmaceutical

representatives.

. Scheduled patient visits and organized medical records.

Computer Skills

. Lytec; Lytec Dental; Lytec Chiropractic; Stephens & Associates

Validator; Claims Direct; Medical Manager; Mr. Bill, QuoteWorks;

Envoy, WebMD, GroupWise, Medic, Medicoster, Telimagic, and

Vertex.

. Fluent in Microsoft Office, QuickBooks, Adobe Writer, ACT II,

Windows, and Internet.

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