Customer Service Assistant

Jacke Hui

**** ******* **, ************, ** *****

215-***-****

*****@******.***

Experience

Society of Hospital Medicine Philadelphia, PA

Assistant Interactive Designer (Part-time position) March 2008 -

March 2009

. Carried web-based projects through a development process that includes

information architecture, wireframes, design and production.

. Installed, implemented, and maintained blog for organization's annual

meeting using Wordpress 2.0.

. Created, tested and launched mobile device based sites for key

initiatives, including the organization's annual meeting.

. Designed, developed and implemented web-based projects that include mini-

sites, banners, web ads and information portals.

Society of Hospital Medicine Philadelphia, PA

Web Assistant (Co-Op position) September 2007 -

March 2008

. Utilized content management system to maintain organization's website.

. Using web metrics software, gather and report website usage and activity

metrics.

. Created, optimized and manipulated images for use on the web.

. Installation and configuration of PC software and operating systems

Video Management Industries INC Philadelphia, PA

Retail Associate October - February, 2007

. Responsible for arranging store displays of feature merchandise.

. Handled all customer requests and inquiries and utilized cash register to

compute and record sales

Community College of Philadelphia Philadelphia, PA

Academic Computing Assistant May 2003 to July 2006

. Assisted students with software, computer languages and general operation

of the equipment.

. Maintained academic computer lab's equipment to keep the lab more

efficient and productive.

Barnes and Noble Philadelphia, PA

Customer Service Associate January 2003 to

March 2003

. Helped customers find products they required and interacted with

individuals on a collaborative basis.

. Increased efficiency by organizing, stocking, loading, packaging, and

shipping out products to UPS.

Computer Skills

Computer Knowledge: Adobe Acrobat 8 Professional, Adobe Dreamweaver CS3,

Adobe Flash CS3, Adobe Illustrator CS3, Alice 2.0, Adobe Photoshop CS3,

Audacity 1.2.6, ColdFusion, CSS, Ethereal, Filezilla 3.0, Funnel Web

Analyzer 5.0, HTML, XHTML, Java, JavaScript, JSP & Servlets, MVC Pattern,

Microsoft Office 2003 & 2007, PHP, PLSQL, Python 2.5, Wordpress 2.0.,

Windows XP & Windows Professional 2000, and WireShark 1.0.6.

Languages Proficiency: Fluent in Cantonese, English, Intermediate level in

Mandarin and able read and write conversational in Japanese.

Education

Drexel University Philadelphia, PA

Bachelor of Science in Information Technology December,

2009

Information Systems GPA:3.18

Community College of Philadelphia Philadelphia, PA

Associate of Arts Science in Computers September, 2004

Internet Operations and Development GPA:3.37

Honors and Awards

. Member of Phi Theta Kappa International Honor Society, January 2004

. Awarded a Dean's Scholarship to Drexel University, September 2006

. Awarded the Kevin J. O'Hara Endowed Scholarship, March 2009

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