Engineer Service

Akhila Santhaluri

****, ******* ***** ; Apt # ***02

San Diego, CA - 92126

Contact# : 858-***-****; Email : ******.***********@*****.***

VISION & OBJECTIVE :

Looking for a challenging career in Networking and Security, where there is a scope for

demonstration ; Always on a lookout for a positive & bigger outlook,sets levels &

standards that exceed expectations.

WORK EXPERIENCE:

NETWORK APPLICATION MANAGEMENT SYSTEMS ENGINEER

CSC(COMPUTER SCIENCES CORPORATION) INDIA, HYDERABAD

August 2006 – January 2009

Responsibility :

Monitor over 600 applications with Layer 7 Plus visibility for an accurate picture of

network traffic.

Look deeper into application traffic network utilization and response times, performance

diagnostics, connection profiling and forensics as well as SLA tracking with proactive

altering and management.

QoS and traffic shaping with simple prioritization to ensure critical applications. Limit or

block recreational and malicious traffic.

Deploy and control multiple units with centralized management and reporting features

that leverage the capabilities of every PacketShaper on the network.

Mark packets with prescribed DiffServ, IPTOS/Precedence, MPLS tags, VLANs and

others. Tie applications to correct IP VPN class of service; compare performance

between applications with different Type of Service (ToS) settings.

Additionally, was responsible for Testing and Deploying the new Packetshaper versions.

PROJECT ROLE :

- To test the procedures and expected results in order to prove the stability of the

software versions before they are deployed for use on a production environment.

- To define the Standard Operating Environment (SOE) that CSC uses for

operating the Packeteer equipment in the NAM service.

- Test the migration process from the existing deployed version to the proposed

version. The results will be use to ensure that the migration process will mitigate

risk of

system failure, configuration loss and disruption of the NAM service.

The major portion of the testing was to verify the class definitions before and after

the upgrade to ensure that no matching rules have become obsolete due to new

Packeteer defined services being introduced.

PROJECT SCOPE :

The scope of these tests is validation of the Packeteer supplied Packetwise

software on the Packeteer hardware. Test across multiple hardware platforms is

not specifically addressed.

Identify the specific areas of concern that CSC have experienced and believes

that is CSC has reason to re-validate, or confirm to enable all components of NAM

service to be delivered.

This testing is to provide early warning and mitigate against unexpected service

critical behaviour in the field.

The test plans identify the test environments and where relevant the external

parties involved in the testing such as the vendor or the customer.

PROJECT OUTLINE

I. Gather necessary information from client

II. Configure Packeteer for operation

III. Monitor Packeteer at client site

IV. Analyze Traffic patterns

V. Control Mission Critical/prohibited traffic

VI. Analyze Traffic patterns

DETAILED SCOPE OF WORK

I. Gather information from the client

A. Accurate network diagram

1. Shows both LAN and WAN

2. Shows Addresses and gateways

B. Accurate listing of protocols/applications used on the network

1. Mission critical applications

2. Acceptable applications

3. Suspected prohibited applications

II. Configure Packeteer for operation

A. Set interface and gateway addresses

B. Set the correct link speed

C. Set necessary usernames and passwords

III. Monitor the progress of the Packeteer

A. Check in daily to see if proper classification is occurring

B. It may take 3 – 5 days for a good pattern to immerge

1. Save the data when there is a good pattern

2. The monitor should be stopped at the technicians

discretion

IV. Analyze the gathered data

A. Print out “Snap Shot” network performance pages

”

1. Network Inbound/Outbound Utilization

2. Efficiency

3. Top 10 Classes

4. Traffic Class Tree

B. Print out additional graphs as necessary

1. Largest 80% WAN utilization chart

2. Top Talker

2. Top Talkers/Listeners

C. Make particular note of up to 3 mission critical applications as

defined by the client

D. Make particular note of up to 3 prohibited applications as defined

by the client

E. Write up a brief summary of recommendations for the client

Also, Tested a new feature 'PACKING' when it was introduced in Packetshaper

V8.X and above.

This Implementation is for testing a new feature named “Packing”. It is available in

Packetshaper v8.x and above. Packet Packing is the act of bundling or concatenating

packets.

Test is to compare the bandwidth utilization and latency when Packing is ON to OFF in

a WAN Environment.

KEY SKILLS :

- Networking (LAN/WAN) to Cabling, PABXs, to Data/Voice Communications and

Web Application Infrastructure;

- Good understanding of HTTP/HTTPS, FTP, SMTP, VOIP Protocols;

- Skill in Web Programming (HTML,PERL and Javascript);

- Experience in packet shaping and web application acceleration technology;

- Layer 7 Plus Visibility;

- Network and Application Monitoring;

- QoS Control;

- Extensive knowledge on Packetshaper Acceleration and

Compression;

- Centralized Management and Reporting;

- Ability to work under minimum supervision;

- Project Management, implementation and support;

- Strong written and oral communication skills;

- Strong organisational skills.

TECHNICAL SUPPORT ENGINEER

HP - GDIC, INDIA - BANGALORE

December 2004 - February 2006

Technical Support Engineer at the Service desk in HP for British Telecom.

Roles and Responsibilities :

- Virus and Spyware Removal

- HP PC Optimization/ Tune-up

- Setup, Install, and upgrade of any version of Operating System.

- Locate the cause of lockups, crashes, or slowdowns.

- Install critical operating system updates.

- Troubleshoot Internet related problems.

- E-nsure that your PC is clean, virus-free, and performing well

- System and Registry Cleaning

- Disaster Recovery & Backup - quickly recover, replace or upgrade the hard drive of your

computer, in case of any data disaster; while ensuring almost Zero data loss.

OPERATING SYSTEMS : Windows NT/2000, 95/98/XP, Linux

EDUCATION :

- POST GRADUATION

M.Sc(Information Systems) - University College For Women, Koti,

Hyderabad.Secured 80.04% with Distinction,April-2004.

- GRADUATION

Bachelors in Computer Applications - St.Pious X Degree College for

Women,Nacharam, Hyderabad.

Secured 80% with Distinction,April-2002.

- INTERMEDIATE

M.P.C – Pradeepthi Jr. College, Hyderabad, April -1999.

- SCHOOL

C.B.S.E – Bharatiya Vidya Bhavan’s Public School Jubilee Hills,

April - 1997

CERTIFICATIONS :

I CCNA

II ITIL AWARENESS

PERSONAL INFORMATION

? Sex: Female

? Age & DOB: 28 years, 22nd Feb,1982

? Nationality / Citizen: Indian

References can be arranged on request in and around your location.

PLACE: San Diego Akhila Santhaluri

Contact this candidate