Customer Service Real Estate
Resume:
Christina Brown
Cypress, Calif. ***** ( *********-*****@*******.*** (
Objective
Action-oriented and results-focused professional seeks a position with
advancement opportunities that will utilize acquired skills and experience
to contribute to the success of a progressive organization.
Qualifications
. Project Management
. Facility Maintenance & Planning
. Real Estate & Contract Negotiations
. Strategic Budgeting & Cost Containment
. Problem-Solving
. Leadership & Supervision
. Excellent Customer Service Skills
. Bi-lingual (English/Spanish)
Professional Experience
Corporate Tenant Coordinator (2008 to 2010)
CRAIG REALTY GROUP - Newport Beach, California
Organize and manage tenant improvement projects for 11 renowned
regional outlet shopping centers totaling over 3.3 million square feet
of leasable space. Projects include retail and office space
renovations and expansions for new and existing retail construction as
well as property capital improvement projects.
Experience
. Hire and direct contractors and tradesman for projects
. Developed standardized procedure for retail space assessments and
recommendations to drive tenant negotiations
. Strategic project management of construction projects for retail and
office space
. Track and report on all projects with detailed record keeping
. Detailed interpretation of lease documents and contracts
. Review and extraction of information from tenant leases
. Accountable for budgeting and cost control
. Quality review and evaluation of blueprints and construction drawings
. Professionally draft letters outlining approvals, comments or requests
for corrections to the tenants plans
. Cultivate positive and successful business relationship through
persistent and effective communication
. Effectively utilize problem-solving skills on unexpected challenges
and delays in order to keep schedule on track and within budget
. Proficient with Microsoft Office System (including MS Word, MS Excel,
MS PowerPoint , and MS Outlook ). Auto CAD Lt. Experience
Project Supervisor/ Facility Supervisor (2000 to 2008)
ENTERPRISE RENT-A-CAR - Gardena, California
Management of a $2,500,000 corporate real estate portfolio consisting of 75
separate properties. Expertise in retail tenant improvement construction,
renovation, and site relocation on time and within budget. Possess
extensive experience coordinating and implementing building maintenance,
facility planning, space planning, furniture procurement and vendor
negotiation. Directly managed all real estate acquisition, lease review,
and disposal. Achieved exceptional organizational and planning skills
Experience
. Search and identify new potential locations
. Extraordinary success rate in lease negotiations for prime locations
. Directly responsible for hiring and supervising all architects,
contractors and tradesman
. Accurately prepare and track project budgets, construction schedules,
change orders, invoice payments, furniture, etc.
. Diligently oversee and monitor construction progress to ensure
construction quality and conformity
. Manage contractor relationships to ensure service levels are exceeded
and costs are in accordance with the terms of the agreement
. Manage day-to-day operations pertaining to all aspects of the building
infrastructure, service contracts, landlord relations, and processes
related to the facilities functions
. Expertise in problem-solving for unexpected issues and delays with
innovative thinking and decisiveness
. Exhibit executive level communication and team leadership skills
. Negotiated and actualized an average annual savings of $20,000 in rate
reductions and discounts
. Successfully implemented cost saving strategies by establishing
comprehensive preventative maintenance programs, energy efficiency
plans, and renegotiation of vendor contracts
Vehicle Administration Supervisor (1994 to 2000)
ENTERPRISE RENT-A-CAR - Gardena, California
Actively supervised, trained and developed a team of seven coordinators.
Successful at maintaining customer relationships through providing
outstanding customer service. Effectively managed the processing of over
6000 parking citations per month and administering monthly payment,
processing and tracking of vehicle registration for a fleet of 45,000
rental vehicles. Entrusted with the filing and maintaining of all vehicle
files, titles, and effectively negotiating with various state and local
ticketing and registration agencies. Established an automated system to
initiate reporting procedures and facilitate the processing of citations
from multiple cities. Exceptional at teambuilding and motivating employees
to perform to maximum potential and developing individuals for career
advancements within the company.
EDUCATION
Graduate of California High School. Whittier,
California
Graduate of Brooks College, Long Beach, California
Associate of Arts, Interior Design / Alpha
Beta Gamma Honor Society
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