Customer Service Manager

Shane T. Leonard

*** ***** **, ********, ** ***** 609-***-**** (

**********@*****.***

Objective

To secure a Facility Management position with a

Fortune 100 company.

Experience Facilities Supervisor

09/2007 - Present Innoviant

Pharmacy, Huntington Valley, PA

Facilities Supervisor for this automated mail order

pharmacy, which is a part of United Health Group

(UHG) a Fortune 25 company with $85B in annual

revenues. Facility is a 3 building campus totaling

35,000 sq ft and housing 200 occupants processing

1.5 million prescriptions annually.

Oversee all aspects of building maintenance,

purchasing, and safety

Oversee security system including swipe card access

system and cameras

Maintain vendor relationships and performance (e.g.

Jones Lang LaSalle)

Primary point of contact for all requests from

occupants

Ensure adherence to building/company policies and

procedures

Successfully project managed various site

initiatives including the following:

Telephone PBX system conversion and computer

upgrades

Building renovations and decommissioning

Biometric Screening and Flu Shot Clinics and Town

Hall Meetings

Site lead for UHG Emergency Management Team

Developed and teach a "Facilities Overview" course

for new hires

Have received 5 Employee Recognition Awards and 2

Spot Awards

Consistently rated as "Exceeds Expectations" on

performance reviews

Contractor

02/2003 - 08/2007

Proprietor/Self-Employed, Hopewell, NJ

Owner/operator of a home improvement business

(i.e., interior/exterior maintenance/repair;

residential and commercial painting; flooring;

drywall; cabinet layout and installation; kitchen

and bathroom remodeling; basement finishing)

serving customers throughout New Jersey.

Customer service, marketing, sales and end-to-end

scheduling of jobs

Development of project estimates and plans for jobs

up to $100,000

Materials selection and procurement

Obtainment of permits and approvals with local

townships and inspectors

Supervision of general laborers and sub-contractors

Maintenance of payroll and other business records

Operations Manager

03/2001 - 01/2003 Pride

in America, South Plainfield, NJ

Operations manager responsible for the daily

end-to-end operations of this transportation and

rigging company with >$2 million in annual

revenues. Responsibilities included the following:

Focus on office management and customer service

Scheduling of space rental of the company's 25,000

sq ft warehouse

Supervision of heavy equipment movement/rigging of

up to 500 tons

Employee supervision and coordination with

subcontractors

Management of budget, accounts receivable and

payable

Office computer / network administrator

Assistant Manager

05/1998 - 02/2001

True Value, Flemington, NJ

Assistant Manager of this retail hardware store

with millions of dollars in annual revenues.

Responsible for managing over 100 client accounts

(e.g. homebuilders, schools, fire department, etc.)

as well as customer service, sales associate

supervision, inventory management, computer system

administrator, and shipping/receiving.

Education Raritan Valley Community College, Branchburg, NJ

August 1992 - May 1994

Attended classes related to general studies

Indiana Institute of Technology, Fort Wayne, IN

August 1991 - May 1992

Attended classes related to computer science

Development and

Training + Essential Skills of Leadership

+ Essential Skills of Communications

+ Microsoft Word

+ Microsoft PowerPoint

+ Microsoft Excel

+ Microsoft Visio

Skills

+ Computers (Microsoft Windows, Apple/MAC)

+ Software (Microsoft Office, Internet Explorer,

QuickBooks Pro)

+ Carpentry, framing, masonry, painting,

electrical, plumbing

+ Hand and power tools: drills, saws, air

compressors

+ Other equipment: Forklifts, power lifts, and

scaffolding

+ Electric radiant heat system/flooring

installation

+ Generator and small engine maintenance and

repair

+ Vinyl lettering and signing equipment and

software

Key Words

Occupant Relations, Contract Services

Administration, Lease, Administration, Leasing

(Strategies and Negotiations), Escalations,

Construction and tenant build-out supervision,

Engineering and Preventative Maintenance, Energy

Management, Accounting, Budgeting, Business

Planning, Activity Reporting, Security, Emergency

Procedures, Policy Manual and Administration,

Personnel Administration, Employee, Relations,

Personable, Good oral and written communication

skills, Good phone/people skills, Organized,

Proactive, Detail oriented, Able to work in a

fast-paced, changing environment, Customer focused

attitude, Focused on continually learning new

skills

Contact this candidate