Customer Service Real Estate

Tawny Martinez

***** ** **** *******, *****, FL *3193

Phone: 786-***-****

Email: **************@*****.***

Skills Summary

Marketing & Sales Computer Savvy Accounting & Bookkeeping

Customer Service Project Management Supervising & Training

Presentations Advertising/Marketing General Office Skills

Employment / Experience

Redline Appraisals, Inc. - Miami, FL 2007 -

Present

Real Estate Appraiser

o Established and improved client communications while sustaining ongoing

relationships

o Built clientele list supported by 60% referral business

o Develop and implement strategic marketing plan for business:

o Create special promotions - design, write, print for outdoor

advertising

o Successfully advertised services to Fortune 500 industries

o Calling and interacting with property owners, real estate firms,

property insurance representatives and adjusters, promoting and

marketing company's services

o Recognized for delivering fresh perspectives and keen assessments of

market conditions, with astute foresight on property development trends.

o Trained and supervised staff members

Appraisal Tech. - Miami, FL 2003 - 2007

Real Estate Appraiser

o Clearly communicated with clients and potential clients via letters,

telephone and personal appointments

o Engaged in negotiations to resolve problems with property owners

o Effectively responded to inquiries and complaints from property owners

by explaining how property values were established

o Prepared market studies and internal appraisals, provided market

intelligence to lenders, and evaluated feasibility of investments.

Codina / Rouse Company - Miami, FL 2002 -

2003

Receptionist

o Greet persons entering organization

o Handle queries from the public and customers

o Answer telephone, screen and direct calls

o General administrative and clerical support

Freelance Modeling Work

o R & J Fashion

o Photo shoots for photography students

Computer Knowledge

o Adobe Photoshop and Illustrator, Microsoft Office Suite

Education

Miami Dade College 2008 -

Present

Pursuing A.S. Degree in Graphic and Web Design

G. Holmes Braddock Sr. High School June,

2002

General Studies - Diploma

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