Sales Customer Service

Location:

Miami, FL, 33178

Posted:

March 26, 2010

Contact this candidate

Resume:

William Pohlmann

**** ********* *** ******, ***. 104, Doral, Florida 33178

305-***-**** ? ******@***.***

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EDUCATION

Funda o Armando lvares Penteado - FAAP, S o Paulo, Brazil

December 2006

Bachelors Degree in Business Administration with honors - Ranked

number two in Brazil

Dr. Phillips High School, Orlando, FL

May 1999

EXPERIENCE

Delcop Digital Imaging, LLC - Miami, FL

Business Development Specialist

October 2008-Present

. Responsible for maintaining all levels of customer relations.

. Responsible for prospective new business accounts.

. In charge of training customers on services and products acquired.

. Strong outside B2B sales experience.

. In charge of keeping track of future prospects including channel

partners.

. Responsible for all levels of the sales cycle including financing

approval.

Hertz Rental Car - Miami Beach, FL

Manager Trainee December 2007-October

2008

. Strong customer service skills.

. Strong consumer sales experience with top month-to-month revenue

performance.

. Channel networking to increase company's sales accounts.

. Kept up with office records including accounting, fleet management

and rentals/returns.

. Responsible for overseeing the overall customer service

satisfaction.

Arc Telecom - S o Paulo, Brazil

Business Development Manager

August 2005 -July 2007

. Responsible for maintaining channels and customer relations.

. Expertise in opening new distribution channels.

. Responsible for generating leads for possible sales.

. In charge of supervising the sales team and training new

associates.

. Responsible for intelligence gathering on customers and

competitors.

. Expertise on pitch and presentation skills.

Gerdau A ominas S.A., S o Paulo, Brazil

Strategic Marketing Analyst

February 2005 - July 2005

. In charge of placing and updating new sales strategies.

. Responsible of researching new market options.

. In charge of collecting feedback and assessing potential sales

difficulties among associates.

. In charge of overseeing and training the sales team with regards to

strategic products positioning.

Banco Santos S.A., S o Paulo, Brazil

Financial Strategic Planning Analyst

February 2004 - January 2005

. In charge of new customers accounts.

. In charge of developing incentives for increasing company's

revenue.

. Responsible for elaborating attractive benefits for credit card

acquisition.

. In charge of developing promotional items as sales incentives.

. In charge of maintaining strategic sales plans.

. Responsible for maintaining sales records and attributing bonuses

for exceptional sales performance.

. In charge of providing compensations for new customer referral.

Instituto Cultural Banco Santos, S o Paulo, Brazil

Administrative Assistant

January 2002 - January 2004

. In charge of bookkeeping and company payroll.

. In charge of acquiring art and presenting the necessary paperwork

for custom clearance and shipping.

. Responsible for purchasing art for national and international

galleries.

. Responsible for cataloguing the "Cid Collection" art pieces, the

biggest private art collection in Brazil.

. Responsible for monitoring over 1,000 contracts for exhibition of

fine art and royalties.

. Responsible for addressing costs related to art exhibitions