Quality Control Management
Resume:
Michael Bourdette
Lake Hiawatha, NJ 07034
******@*********.***
http://www.linkedin.com/in/michaelbourdette
SUMMARY
Over 13 years of diverse and extensive experience in the Information
Technology field with expertise in Change and Configuration Management,
Application Provisioning and Support, Portfolio Management and Rollout
Coordination within a Service Management framework. Experienced in
supporting customers in validated environments. Proven ability to manage
multiple Domestic and International projects simultaneously while working
in an evolving and dynamic climate. Proficient in Process Management,
Project Coordination, and Lifecycle Management.
PROFESSIONAL EXPERIENCE
Hoffmann-La Roche Inc. 2004-Present
Change Manager Nutley, NJ
Application Provisioning Manager
Manage the end to end process for provisioning global software
distribution projects in a multicultural environment of 80,000+ systems.
Coordinate multiple service providers including Engineering, Customer
Support and Global Distribution to meet business timelines and project
goals. Oversee and adjust processes and change control workflows for
continual service improvement.
. Transformed global Test Specification standards by spearheading a Pre-
Deployment Testing project and coordinated migration activity for
affected groups.
. Reduced Application Portfolio by initiating and managing archive
requests. Enforce versioning standards and govern requests to maintain
accurate portfolio.
. Increased GxP regulatory compliance by ensuring strict adherence to
documentation requirements for all client requests. Maintain accuracy
and versioning standards within the approved documentation repository
system.
. Cross functional expertise in linking processes across multiple
business units which reduced software delivery timeframe by 25%.
. Authored and introduced Change control workflows in both Remedy and
Service Desk tools for App-V Virtualization and Netinstall
distribution platforms.
. Steered global project launches for a standardized Remote Client
solution and an Outlook client archiving initiative. Projects were
delivered on time as specified by involved Project Managers.
. Designed and implemented a manual software installation process which
ensured licensing compliance in a validated environment.
. Active participant on the 'Next Generation Simple Client'
virtualization project to standardize client environment and
streamline portfolio.
. Harmonized document management system for global usage which provided
easy access to validated documents and quicker response times during
FDA audits. Collaborated with global sites to ensure all stakeholders
and business partners were trained and effectively introduced to the
system.
. Team lead on Quality Compliance Assurance Program and prepared
multiple teams for FDA audit readiness.
Siemens Business Services 1997-2004
Systems Engineer Nutley, NJ
(On site contracting company for Roche)
Role of engineering lead in the software packaging and distribution team.
Provided support for global projects and engineered applications for
various operating systems and business units.
. Lead Team member for the successful global rollout of Norton Antivirus
Corporate Edition which provided increased client security and
standardization.
. Expert level knowledge in using Netinstall, Wise InstallMaster, Wise
for Windows Installer and Installshield for software packaging and
distribution in both Netinstall and SMS environments.
. Managed and supported a User Data Migration solution for project
rollout to over 6000 users. Created global Standard Operating
Procedures and implemented standards for providing 24/7 support.
Designed migration solutions for several global sites.
. Engineered and tested software applications/packages to comply with
global client standards and ensured departmental functionality.
. Trained entry level and junior level deskside technicians in NT
disaster recovery, system migrations, application and hardware
support.
. Created global standard builds for Windows 95, 98, NT 4.0, 2000, and
XP systems for various business groups.
Princeton Management Resources 1996-1997
Quality Control Supervisor Princeton, NJ
Princeton Management Resources provided quality control services for a
wide range of clients who marketed specific products or
services. Managed a team of Quality Control representatives to meet
client driven quality control standards.
. Improved accuracy of sales techniques for multiple client marketing
projects
. Administered Novell Directory Structure tree for a 50 object
infrastructure.
EDUCATION
. Kean University - Bachelor's of Arts in English/Education
CERTIFICATIONS
ITIL Foundation Certified, v.2 and v.3 Certified Netware
Administrator (CNA)
English/Education Microsoft Certified System
Engineer (MCSE)
PROFESSIONAL DEVELOPMENT
Improving Your Project Management Skills: The Basics for Success
(American Management Association)
Project Management Comprehensive Workshop (American Management
Association)
Project Management from a People Perspective: Working across Departments
(Roche)
Successfully Managing People (American Management Association)
Virtual Team Leadership (Roche)
Negotiating: Negotiating Techniques (Roche)
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