Project Manager
Resume:
Ruth A. Ball, PMP
Somerset, New Jersey 08873
**********@***.***
Professional Profile
Certified project management professional with outstanding interpersonal,
analytical, and communication skills. Strategic thinker with background in
multiple disciplines of information technology including process re-
engineering, business analysis, software development, and risk management.
Proven success as an individual contributor and team leader.
Instituted Project Management Office (PMO) and IT Governance capabilities,
reinforced through the development and implementation of a comprehensive
software development methodology.
Extensive experience in developing and conducting project management
training and mentoring as well as advancing organizational maturity through
process & policy re-engineering and automation.
Successfully increased customer satisfaction by aligning projects with
business strategy and increasing organizational focus on the delivery of
quality products - on time, on budget, and with no surprises.
CORE EXPERTISE
Portfolio Management Project Management (PM) Driving Organizational Change
IT Governance PMO Implementation &
Technology Policies Tools Process Strategy &
Metrics & Reporting Software Development Life Re-engineering
Cycle (SDLC) Building High Performing
Teams
Training & Development
ACHIEVEMENTS
Project Management Office
Established & matured a PMO with focus on: developing consistent and
repeatable processes for technology organization; governing adherence to
these processes through controls; and reporting on the effectiveness of
controls and the organization's operational compliance
. Grew project success from 68% to 86%
. Improved project forecasting accuracy to 91%
. Attained 100% compliance with SDLC and 98% compliance with mandated
processes
. Configured and implemented PMO Tool (HP PPMC) for hundreds of users in
multiple locations by integrating project data from multiple sources, and
creating a centralized project portfolio repository
. Increased consistency of time booking to 98% by developing baselines and
targets for improving comprehensiveness and accuracy of resource time
reporting
. Developed IT Governance Framework and implementation strategy with focus
on policies
o Coordinated implementation of global technology policies, resulting
in consistent rules for entire organization
o Established senior-level review board and escalation process for non-
compliance
Development Methodologies
Developed, introduced & evolved PM Framework and SDLC to align project
terminology & standards with leading edge, industry-recognized framework
. Established globally applicable project workflows, checkpoints,
standards, artifacts for iterative and waterfall approaches
. Developed formal automated approval processes and ensured that key team
members and stakeholders were engaged appropriately
. Established testing framework with QA Leads deployed, & implemented a
standard test, defect & document management tool for 80% of projects,
resulting in improved release quality
Re-engineering
Increased efficiency and reduced costs by Process & People Re-engineering
. Transitioned entire global organization to single project management
process and set of 11 deliverables (from 60 processes and 350
deliverables)
. Established website for Time Tracking which provided visibility and
supported self-service model for over 1500 users, allowing PMO resources
to focus on re-engineering
. Partnered with managers worldwide to perform talent assessment for all
employees and consultants as part of move to new offshoring model, working
with Human Resources to: establish an inventory including skills and
suitable roles; identify key performers; and develop transition plans for
those being made redundant
. Introduced process and tool (PolicyTech) for maintaining & standardizing
all policies in a centralized repository
Leadership & Training
Led project initiatives and built high performing teams by training,
mentoring, and coaching
. Managed teams of up to 15 people and mentored associates in the
acquisition of new skills
. Transformed Project Manager role from being loosely defined in 2002 to
being an essential discipline; approximately 60% of PMs certified with PMP
designation
. Developed global training program for 200 PMs by partnering with Keane
Inc. to tailor their 'Productivity Management' Seminar
. Developed and delivered extensive communication, education, and mentoring
program for project teams worldwide; focused on institutionalizing project
management policies, standards, tools, and best practices, and driving
continuous improvement.
Organizational Change
Drove Organizational Change by assessing performance against objectives and
identifying gaps, developing a strategy and roadmap, and designing,
implementing and evaluating the appropriate changes
. Developed transition strategy for implementing offshore resourcing model,
resulting in development cost savings of 80%
. Standardized preferred vendor selection to increase efficiency, insure
quality, and control costs
. Designed iterative estimation & funding model to improve communications
and expectations between the sponsor and project team
Professional Experience
Dun & Bradstreet, Parsippany, NJ
1987 - 2008
SDLC PROCESS LEADER (2002 - 2009)
Development Manager (1998 - 2001)
Sr. Application Consultant/Development Manager (1995 - 1998)
Supervisor (1989 - 1995)
Application Consultant (1987 - 1989)
The CIT Group, Livingston, NJ - Senior Programmer Analyst
1986 - 1987
PAMCO, Florham Park, NJ - Project Leader
1981 - 1985
Prudential, Roseland, NJ - Programmer
1980 - 1981
Technical Skills
MS Office, MS Project, MS Powerpoint, MS Frontpage, HTML, HP PPMC (Project
& Portfolio Management Center), MS Sharepoint, Clarity, Test & Defect
Management Tools (Aimstep, Quality Center), PolicyTech
Education/Professional Development
M.B.A. - Graduate School of Management, Rutgers University, Newark, NJ
B.A. - Business Administration - Rutgers College, New Brunswick, NJ
Productivity Management Seminar - Keane Inc., Boston, MA
HTML, Javascript - Rutgers Internet Institute, New Brunswick, NJ
AWARDS & CERTIFICATIONS
Project Management Professional (PMP certification)
D&B's Global Leadership Award (highest honor in D&B) for outstanding
individual achievement
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