SOHRAB FELFELI, MBA, PMP, Six Sigma Black Belt

**** ********** *****, #* abm1fx@r.postjobfree.com HO:

502-***-****

Louisville, KY 40208 http://www.linkedin.com/in/sfelfeli C: 502-558-

1798

SENIOR TECHNOLOGY / OPERATIONS EXECUTIVE

Operations, IT, and Implementation project manager with experience in

health care, financial services, and technology. Career includes

leadership roles as Chief Information Officer, VP of Operations and

Technology, VP of Engineering, Director of Operations and Strategic

Planning in settings ranging from startups to established corporate

entities. Background that blends strong business leadership with strong

technology knowledge and expertise. Recognized for process-reengineering

and team-building skills in mission-critical operations. Extensive

worldwide travel with deep understanding of cultures in Europe, Asia and

the Far East. Specific areas of expertise include:

Call Centers Technology Corporate and Technology Product Development

Operations Management Governance Project Management

Organization Restructuring

Business Process Offshore and International Technical Operations

Management Experience

PROFESSIONAL EXPERIENCE

OTMC, Louisville, KY 2009-Current

Provider of BPM, ITIL and Six Sigma consulting services to commercial and

government entities on restructuring, implementation, and optimization of

Operation and Information Technology framework.

. Advisor to the CIO, IT, development and PMO staff of Lexington Fayette

Urban County Government on definition, implementation and deployment of

ITIL processes and procedures, SDLC.

SHPS, Louisville, KY 2007-2009

Leading, independent Human Resources and Health Care benefit management

outsourcing company supporting Debit Cards transactions processing, with

2000 employees and revenue $600 M.

Director of Technical Operations

Led project teams responsible for business process management, managing and

maintaining operational platform, supporting 90% business operations.

Directed overall post production systems, applications, data, file, onshore

and offshore staff of 85.

. Led and managed a full cycle emergency project to recovery $4,500,000+

in financial transactions through reconciliation of internal and

external systems, applications and transaction records, using the Six

Sigma methodology. Re-engineered business processes resulting in

transaction reconciliation to full cents.

. Using Six Sigma Methodology, reduced production issues from over 3000 to

less than 35 in 8 months by implementing operational dashboard, active

and passive daily monitoring, issue management, and performance

management, based lined by Operations and Clients KPI.

. Implemented ETL to standardize 22,000 file processing for more than 200

clients and business partners resulted in 40% reduction of pre- and post

production client and data management issues.

CAPITAL FRAMEWORK, Louisville, KY 2005-2007

Entrepreneurial consulting company focusing on advising and building

operational framework to support financial services and outsourcing

industries.

Vice President of Operations and Technology

Set strategic direction for company's overall technology and operational

projects including staffing, budget, policies, governance and standards.

Managed infrastructure, datacenter, application development, deployment and

maintenance through full SDLC utilizing Microsoft Solution Foundation (MSF)

and Microsoft Operations Foundation (MOF). Led external projects including

the following major initiatives for:

KY CABINET FOR HEALTH AND HUMAN RESOURCES

Enterprise Solution Architect

. Enterprise Solution Architect for Kentucky Access, Accuracy and

Accountability Project (KAAAP) for Health and Family Services Cabinet

with a budget of $450,000,000.

. Led the overall business and technology analysis of 450 legacy

applications for integration into one common Web-based/Distributed

platform.

. Led Security, and Web Services Team within the Cabinet's Technology

Council.

PRIZE CORPORATION

Vice president and Chief Information Officer

. Led and Managed the redesigning and rebuilding of CRM platform from

standalone Client/Server to SOA platform, reducing business operation

cost and product maintenance, while improving quality of service and

client retention.

. Integrated notification services into CRM application enabling client

notification regarding service schedule, completion, availability of

desired vehicles.

. Managed re-designed and implemented network architecture to allow third

party hosting and maintenance reducing cost of staff and platform

maintenance by 50%.

FORT KNOX NATIONAL COMPANY - FKNC, Elizabethtown, KY 2002-2005

Top-25 Electronic Payments Processor with $30 billion in annual ACH

transactions, providing payment solutions for Chrysler, Mercedes Benz,

HSBC, GMAC, DoD, and other Tier-One clients.

Vice President and Chief Information Officer

Reinvented technology platform and revitalized IT, Development, and

Operational support organizations. Let team of 65 associates, with full P&L

responsibility with budget of $4,000,000.

. Managed building of a multi-site call center project including

enterprise network, based on IP backbone, VoIP, from RFP through vendor

selection, security and change management, operating procedures, and

staffing.

. Reduced deployment cost by 80%, call abandon rate by 20%, and improved

time-to-market by 6 months by designing, building, and deploying

productized, speech-enabled IVR.

. Delivered SAS70 Compliance, introduction and led security policies,

procedures and governance, product and project lifecycle development

(SDLC), Capability Maturity Model Integration (CMMI), Business

Continuity Plan/Business Recovery Plan (BCP/BRP) in compliance with

stringent financial regulatory requirements.

. Processed $30 Billion real-time transactions annually over an integrated

IVR, Web, Call Center, and File Transfer with less than 0.001%

reprocessing

APPRISS, INC., Louisville, KY 1999-2002

Application Service Provider (ASP) for 1600 customers in 48 states,

providing access to critical enterprise data and notification services

using voice/speech, telephony, and Web technologies.

Vice President 2002-2002

Vice President of Engineering 1999-2002

Managed 65 project managers, business analysts, software engineers, and

system integrators. Utilized Enterprise Application Integration.

Restructured Engineering Department enabling automation, monitoring, and

measurement of major business processes. Re-defined processes to improve

operational efficiency and drove business initiatives to meet market

demand.

. Managed and led integrating of 1,600 enterprise systems across 40 states

into one integrated platform. The consists of 85 project managers,

software engineers, project managers and project support team.

. Established partnership programs with vendors, Fortune 1000 companies,

and customers to accelerate market penetration and expand customer base

using integrated products and services.

. Halved project turnaround time, decreased defects 70%, and improved

customer satisfaction 100% by introducing metrics and standards for

process and performance validation and product quality.

. Improved productivity 100%, using 50% fewer resources within 6 months by

restructuring teams and processes. Saved $350,000 in variable cost and

created $600,000 in additional revenue.

. Cut project backlog 50% in 6 months by consolidating administration,

eliminating bottlenecks and non-standard practices, and building

strategic partnerships with vendors and customers.

. Designed blueprint for technology infrastructure, products, and services,

delivering first unique, integrated solution to market within 3 months.

EC SYSTEMS CORPORATION, Louisville, KY 1993-1999

Software development company specializing in delivering integrated

solutions for the regulatory market.

Director of Product Development & Strategic Planning

Led all aspects of product management, engineering and project management

for Fortune 200 clients. Managed operations P&L, creating value that led

to merger and later sale of company to General Electric. Led and managed

multi-million dollar projects from initiation to closure for Fortune 500

companies.

. Managed the implementation and installation of multi-million dollar

regulatory compliance projects for OGE, CPI, FPL, and many other

utilities.

SANTA CRUZ OPERATION, Watford, England 1988-1993

Developer of the commercial UNIX Operating System SVR$ used by vendors such

as HP and Compaq

Software Development Team Lead

Added support for Multi-processor extension to the UNIX OS kernel. Received

Platinum award for contribution to engineering.

EDUCATION / PROFESSIONAL DEVELOPMENT/PROFESSIONAL ORGANIZATIONS

. MBA with distinction, Finance and Entrepreneurship - University of

Louisville (1998)

. B.Sc. with honors, Electronic Engineering - Middlesex University in

London, England

. Innovative Leadership, Duke University Fuqua Business School

Certified Project Management ITIL, COBIT, Six Sigma Black Belt

Professional (PMP) Information Systems Audit and Control

Authored industry white papers. Association (ISACA)

Speaker at Project Management NACHA Internet Council

Institute and IT Symposiums NASD, FINRA S6, S63, S65 Licenses

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