Manager Customer Service

Doris A. Dilley

**** **** ****

Egg Harbor Township, NJ

Home Phone 609-***-****

Cell Phone 609-***-****

Fax 609-***-****

*********@***.***

OBJECTIVE:

A dedicated and responsible individual seeks to obtain a long term

position with an established company and be a contributing member

of the existing team.

QUALIFICATIONS:

Experience includes: Overseeing and managing Accounts Receivable,

Accounts Payable, Billing, Customer Service, Health, Auto, GL and

Workers compensation insurance liaison, Risk Management, Monthly

close facilitator, Organization and implementation of all Human

Resource/Payroll functions, maintaining motor vehicle records,

preparation of state reports inclusive of Division of Taxation and

N.J.D.E.P., ordering/purchasing office supplies, notary public,

safety initiatives, Administrative assistant to owner of company

and or General Manager and Controller. Computer experience

includes AS400 system, Lawson, Excel, Word, Kronos, Route Smart,

ADP Payroll, and Outlook Express.

EDUCATION:

1984-1986 Associates Degree, Atlantic Community College

1986-1988 Bachelors of Arts in Elementary Education, Glassboro State

College

EMPLOYMENT:

5/1/07- 1/23/09

Inside Route Manager

Waste Management of South Jersey

Oversee all office functions in an operations setting.

Administered/Prepared all hiring and human resource documents for

all employees inclusive of DOT, Medical and training files.

Liaison between employees and Market Area Human Resources/Payroll

personnel. Assisted with transition to Waste Management as a

result of Republic/Coggins acquisition with regard to customer

base, routing and route consolidation. Administered all Worker

Compensation/GL and AL claims with Insurance Carrier. Residential

and Commercial customer liaison with regards to routing/service

changes. Administrative Assistant to District Manager and

Operations Manager.

2004-4/30/07

Human Resources Manager/Safety Manager

Republic Services of NJ d/b/a Coggins Waste

Management

Oversee the daily operation of office which has been

reclassified as an

Operational facility. Oversee all Human Resource

processing inclusive of

all hiring and terminations, Drug screening, DOT

compliance, OSHA recording experience, Implement Corporate Safety

Initiatives, Assist CRD through dispatching and or routing, Problem

solve service concerns, Coordinate delivery, exchanges and removal

of equipment, Workers Compensation coordinator, Kronos I-Series

Manager, Benefits liaison, Payroll Coordinator, Petty Cash

Coordinator, System Administrator of AS400 system, Facilitator of

weekly and month end statistical reporting to Controller.

Administrative Assistant to General Manager.

2001-2004

Office Manager

Republic Services of NJ d/b/a Coggins Waste

Management

Oversee the daily operation of office, inclusive of Accounts

Receivable, Accounts Payable, Payroll/Human Resources,

Billing/Customer Service Manager, Month End Close Facilitator,

System Administrator for AS400 system. Implement Corporate Safety

Initiatives. Responsible for providing the Controller and General

Manager weekly and monthly statistical information driven by

corporate deadlines. Confidential assistant to General Manager and

Controller of the company.

2001.

Bookkeeper/Office Manager

Magic Disposal, Inc.

Oversee the daily operation of office and facility, based on the

varying needs of customers and workforce. Delegated work as

necessary given the deadlines for various reports, billings and

collections. Oversee all payroll functions (Manual and Payroll

Service). Customer liaison for all major accounts and all Atlantic

City Casinos in the areas of purchasing, facilities and accounts

receivable. Responsible for A/P, A/R, Billing, Insurance

information, HR/Payroll/Benefit Coordinator, NJDEP report filings,

NJDMV documents, Risk Management in the areas of AL, GL, and WC.

Confidential/Personal Assistant to owner of company.

1983-1995

Office Clerk

Sears Roebuck, Co., Shore and Hamilton Malls

Worked part time while attending school in the customer service

area, answering switchboard, assisting customers, training new

employees, cash room operation and closing functions, receiving

payments, delivery and installation scheduling.

Other Interests:

Member of the Egg Harbor Township Board of Education 1998 - 2002

Board of Education President 2001 - 2002

Member of the Egg Harbor Township Board of Education 2003 - 2009

Board of Education Vice President 2006 - 2009

Treasurer of "Elect Paul Hodson for Egg Harbor Township Committee"

2005 - present

References:

Available upon request

Contact this candidate