Manager Customer Service

Teresa McDonald

*** ********* **.

Evans, GA. ***09

Phone: 706-***-****

Mobile: 706-***-****

Set and Service Resources, Inc. (positions with company listed below)

****-****: Staffing Specialist. Responsible for providing temporary

employees for large service companies who serviced national retailers. Was

responsible for recruiting, interviewing, hiring/terminating, and managing

temporary employees of the company on a daily basis.

2005-2006: Account Manager. Was promoted to the position of Account

Manager and was responsible for supervising 3 Staffing Specialists and a

Staffing Assistant in the day-to-day staffing of all SE retail staffing

needs of our customers. Was responsible for all daily contact and updates

to our customer base. Managed orders as they were received from our

customers in a timely manner. Was also responsible for recruiting,

hiring, and training new Staffing Specialists for the company.

2006-2008: National Staffing Manager. Was promoted to the position of

National Staffing Manager and was responsible for supervision of all

Staffing Specialists and support personnel for the services we provided

nationwide. This position required heavy customer contact in establishing

and maintaining strong business partnerships, daily supervision of all

staffing/recruiting services and procedures, heavy customer interaction,

hiring/terminating and all training requirements of internal staff.

MAU, Inc. (positions with company listed below)

1987-1990: Staffing Specialist/Placement Coordinator. Responsible for the

recruiting, screening, interviewing, hiring and placement of both temporary

and full-time job candidates. Maintained all contact with an assigned

customer base where communications were crucial in keeping customers

staffed to the levels that met their requirements. Assisted customers

seeking full-time employees by offering them the option of our upfront fee-

paid placement program or our temp-to-hire program. For permanent

placement openings, was responsible for recruiting, interviewing, and

resume preparation in order to schedule interviews with our customers. Was

also assigned to manage two of the largest accounts for our company,

Westhinghouse - Savnnah River, and Plant Vogtle Nuclear Facility. These

accounts individually employed up to 200 people on any given week that I

was responsible for maintaining and handling their temporary staffing

requirements.

1991-1998: Manager, Office Services Division/Training Manager: Was

promoted to Manager of the Office Services Division of the company. Was

responsible for managing the division of 3 Staffing Specialists, 1

Placement Coordinator/Recruiter, 2 Support Specialists, 2 Front Desk

Receptionists, and one Part Time Interviewer. Was the key contact for all

clerical customers in assisting them with their temporary or full-time

staffing needs.

As Training Manager, created the company's training manual on processes and

procedures and assisted with the development a training program that

addressed all processes and procedures for the company. Also conducted

training for the computer systems as we developed an in-house staffing

database.

1996-2002: ISO Manager. The company started out to achieve an ISO-9001

certification for quality processes/services. This started in 3/95 and we

achieved certification by an outside auditor, QMI, on 11/96. We were the

only independent staffing company that had achieved this level of quality

registration at that time in the country. Had the responsibility for

maintaining and updating all the company processes and procedures in order

to meet quality standards. All employees were responsible for various

levels of quality assurance. This included overseeing a quality audit team

of 10 auditors that conducted quarterly audits and verified processes were

being followed. Was responsible for issuing Corrective/Preventive Actions

for processes not being followed as required. Instructed and assisted

Department/Branch Managers to correct/prevent the issues within a given

timeframe. Served as Lead Auditor to go out with the certification company

for annual surveillance audits to verify our processes and procedures were

in place and being followed in order to maintain our registration.

1999-2000: Customer Service Manager-InstraStaff. In addition to serving

as ISO/Training Manager during this period, also served as an internal

Customer Service Manager for the staffing software that we developed and

used internally. Assisted in-house employees with system issues and wrote

system procedures for on-line and in-house training purposes. Traveled to

staffing conventions and to individual staffing companies to demonstrate

the computer software for those interested in purchasing the program for

their agencies.

1984-1987: John Malmo Advertising. Media Buyer. Was responsible for

buying print and broadcast media spots for several of the agency's larger

accounts, i.e. McDonald's, Conagra Chicken, and Pepsi-Cola. Required heavy

negotiations with all regional television/radio sales representatives,

newspaper/trade publications representatives, as well as national

broadcast media accounts to purchase the maximum amount of media spots

based on the budgets we managed by account. Participated in many of the

agency's sales presentations to pitch new business.

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