Customer Service Sales

Ryan A. Scalf

**** ********* ***. **********, ** 45230

513-***-**** ****.*****@*******.***

OBJECTIVE

Apply problem solving skills, costing, mechanical,communication

expertise, and sales ability in a position which provides growth

opportunities based on results and achievements. Excels in a

technical/mechanical environment.

EXPERIENCE ____

. 2007- 2009 Mcnay-Equipment

Cincinnati, OH

. District Sales Manager.. Inside/Outside Sales

. Represented ASCO Numatics in a protected territory of Ohio

and Kentucky.

. Worked with authorized distribution and OEM's to maximize

market share in a highly competitive and technical

industry.

. Provided customers detailed technical quotes using the

designated corporate intranet system.

. Resolved customer service issues swiftly using company

protocols.

. Provided technical support specifying valves and valve

accessories in a highly technically minded marketplace.

. Supported design engineers to properly apply products to

applications and projects.

. Presented high tech industrial products to individual

customers as well as groups via "lunch and learns" and web

meetings.

. Provided customer training in product schools as well as

one on one tutorials for new distributor and OEM employees

. Completed and succeeded in all factory sales training

classes in ASCO Valve and Numatics products, as well as

Carson International's PSP Sales training course.

. Used Microsoft Office applications extensively to

communicate with customers, associates and vendors.

. 50-60% Travel

. 2005-2007 Kemper Controls

Cincinnati, OH

. Inside Sales

. Was responsible for creation and processing all purchase

orders and invoices.

. Worked with known customers and vendors such as: Procter

and Gamble, Sherwin Williams, ABB and Murr.

. Provided customers detailed quotes using designated vendor

pricing.

. Resolved customer service issues swiftly and adeptly using

company protocols.

. Created packing slips and shipped parts and software via

Fed Ex and UPS

. Specialized in supporting outside sales staff.

. Helped to create a detailed inventory and order log system.

. Used Microsoft Office extensively to communicate with

customers, associates and vendors.

. 2002-2005 Andiamo! Ristorante

Oakley, OH

. General Manager

. Interviewed, trained and evaluated all personnel

. Responsible for scheduling and payroll for entire staff

. Maintained composure and utilized problem-solving skills

while working with a perishable inventory

. Monitored weekly sales budget and wage goals adjusting as

needed

. Coordinated banquets for area businesses and special

occasions

. Used creative thinking to defuse customer and employee

issues amicably.

. EDUCATION

. 1996-2001 Eastern Michigan

University Ypsilanti, MI

. Majored in Communications with a Minor in Business.

. President of Sigma Alpha Mu Fraternity.

. Orientation Group Leader

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