Human Resources Training

Felicia E. Samuels **** Station Ridge Dr

Lawrenceville, GA 30045

Home#770-***-**** Cell#516-***-**** *********@*****.***

Summary of

Qualifications

Core

Competencies

Professional

Experience

Highly Qualified and well developed business professional with extensive

corporate training and curriculum development experience. Proven experience

in conducting instructional strategic planning in order to support and

further corporate goals. Adept at recommending solutions to improve

processes and implementing effective training programs to streamline

personnel productivity. Currently seeking a position in Instructional

Design/Training bringing six years of experience as follows;

. Staff Development and Training

. Employee Relations

. Policy and Procedure Enforcement

. Project Management

. HR Administrative Support

. Staff Recruitment and Retention

. Quality Assurance

. Training Improvement

. Curriculum Development

. Coordinating and managing training efforts including conducting

evaluations and assessing training methods for effectiveness.

. Developing and presenting software training and corporate policies in a

classroom and one-on-one setting.

. Directing employee efforts to increase production and facilitate

performance.

. Streamlining rating and processing procedures to ensure accuracy,

efficiency and consistency in software usage.

. Developing curriculum maps and work plans to ensure consistency in

curricula.

. Administering human resources programs to improve employee morale and

retention.

. Utilizing Microsoft Suite and eLearning tools proficiently to facilitate

the ease of conducting business.

Training and Development

. Designed, developed, distributed and maintained the employee manual which

was used as a reference tool for both top management and entry level

employees.

. Collaborated with IT dept on software technologies to ensure facilitation

of adherence to corporate procedures.

. Assessed individual training needs to enhance employee development for

attainment of corporate and individual goals.

. Ensured the use of proper training techniques and learning strategies.

. Monitored organizational development to ensure continuous improvement.

. Created job aids and guides for instructors and participants to

facilitate the ease of performing duties.

Professional

Experience

(continued)

Employment

History

2007- present

2005 - 2007

2001 - 2005

1999 - 2001

Education

Training and Development (continued)

. Developed instructional plans which integrated adult learning principles.

. Conducted workplace safety and policies training which resulted in 100%

employee awareness and compliance.

Human Resources

. Maintained employee database and HRIS in confidentiality to ensure

compliance to federal and state laws.

. Assisted and provided back-up support to the Accounting department to

ensure timely completion of payroll.

. Worked with colleagues to leverage best practices and consistency in all

human resources programs and practices.

. Recruited internal/external candidates to fill critical openings timely

and efficiently.

. Administered performance management for the entire organization to boost

employee performance and overall productivity.

. Worked with managers in interviewing and hiring candidates, conducting

exit interviews and addressing employee grievances.

Sales

. Marketed personal insurance and small business insurance policies to

insurance companies which resulted in 98% customer retention.

. Sustained clientele in the State of Georgia which exceeded company's

sales objective.

. Prepared and presented insurance proposals to clients with a 90% success

rate.

. Supervised the Account Manager to maintain customer retention and

customer satisfaction that consistently exceeded corporate goals.

Smith Brothers Insurance ? Glastonbury, CT

Personal Lines Account Manager

Smith Brothers Insurance ? Glastonbury, CT

Human Resources Specialist

One Beacon Insurance ? Melville, NY

Training Specialist

One Beacon Insurance ? Melville, NY

Assigned Risk Underwriter

Masters of Business Administration (2009)

University of West Georgia, Carrollton, Georgia

Bachelors of Arts in Political Science (2006)

University of Connecticut, Storrs, Connecticut

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