Customer Service Maintenance
Resume:
Lawrence A. Pino, Sr.
Paterson, NJ 07522 Apt. 16D
****.********@*****.***
OBJECTIVE
Highly experienced, self starter, and motivated Field Service Engineer
seeking a position that will utilize my hardware, network, and software
experience.
SUMMARY OF QUALIFICATIONS
> A+ and Network + Certified
> Over 10 plus year's extensive technical/software experience as a Field
Service Engineer in the IT Field. Able to work with out minimal or no
supervision.
> 8 years of Military experience as a Communication and Computer
Operator Specialist working with various network systems and software
applications.
> Previously held Top Secret DOD Clearance (US Army).
> Excellent organizational, communication, verbal, and written skills
> Proven ability to get the job done in a timely manner.
> Exemplary Technical Service Skills.
> Excellent customer relation skill.
> Inventory control.
EDUCATION
> 1998 - 1999 Career International Educational Group, NYC, NY; Course
of Study A+ Technician and PC Repairs (Completed 1999)
> 1994 - 1995 LaGuardia Community College, Queens, NY; Computer Science
(Some College Credits Completed)
> 1984 - 1992 Computer and Communications Academy, Fort Sill, OK(US
Army)
TECHINICAL SKILLS
Windows NT 4.0, XP Professional, Windows 2000 Prof/Server, Hardware Copier,
Imaging, and Printer Repairs (HP, Cannon, Sharp, Ricoh, Xerox, and a host
of other manufacture companies), Network Installation (CAT5), Server
Installations, Network and Server Tier III troubleshooting, and Software
Installation
EXPERIENCE
March 2008 to June 2008 Zeroid & Company
5520 Cherokee Ave
Alexanderia,Va. 22153
Printer/ Copier/Computer Technician
> Primary duties were to troubleshoot, diagnose and repair copier and
digital imaging systems.
> Duties included repair and preventive maintenance of Xerox printers
and copiers. Parts inventory, order and change supplies and stock
allocation.
> Performed preventive maintenance on copier equipment.
> Experienced in operating systems, client server networks, and document
applications, troubleshooting, maintenance, repair, and installation
involving hardware of business equipment (copiers). Duties also
included superior customer service.
EXPERIENCE
January 2007 to March 2008 Ricoh Corp
3556 Eisenhower Ave.
Alexanderia,Va. 22136
Copier/Computer Technician
> Primary duties were to troubleshoot, diagnose and repair copier and
digital imaging systems.
> Duties included repair and preventive maintenance of Sharp and Minolta
copiers. Maintain parts inventory, order and change supplies and stock
allocation.
> Performed preventive maintenance on copier equipment.
> Experienced in operating systems, client server networks, and document
applications, troubleshooting, maintenance, repair, and installation
involving hardware of business equipment (copiers). Duties also
included superior customer service.
January 2006 to August 2006 COMPUCOM
510 Spring St.
Herndon, VA 20170
PC and Printer Technician
> Duties included repair and preventive maintenance and network installs
of Xerox printer and multi function digital imaging system
> Experienced in operating systems, client server networks, and document
applications, troubleshooting, maintenance, repair, and installation
involving hardware of business equipment.
> Maintained superior customer service.
October 2002 to May 2005 CENTRAL BUSINESS SYSTEMS
65 East Bethpage Road
Plainview, NY 11803
Copier/Computer Technician
> Primary duties were to troubleshoot, diagnose and repair copier and
digital imaging systems.
> Duties included repair and preventive maintenance of Sharp and Minolta
copiers. Maintain parts inventory, order and change supplies and stock
allocation.
> Performed preventive maintenance on copier equipment.
> Experienced in operating systems, client server networks, and document
applications, troubleshooting, maintenance, repair, and installation
involving hardware of business equipment (copiers). Duties also
included superior customer service.
March 2002 to September 2002 N.E.R.P., CITICORP
Plainview, NY 11803
Copier/Computer Technician
> Primary duties are to troubleshoot, diagnose and repair all forms of
office machinery.
> Duties included the repair of personal computers, computer networking
equipment, printers, all makes of copiers (Canon, Ricoh, Savin,
Copystar, Mita, Minolta, Sharp, etc).
> Oversaw incoming and outgoing shipments.
> Provided quality Tier II Helpdesk duties.
> Prepared computers, servers, printers, and copiers machines for
shipment.
EXPERIENCE
Dec 2000 to Feb 2002 FUTURE TECHNOLOGIES
East Meadow, NY
Xerox Service Agent
Xerox Copier Technician
> Primary duties were to troubleshoot, diagnose and repair copier and
digital imaging systems.
> Duties included the repair and preventive maintenance of various makes
and models of copiers. Maintain parts inventory, order and change
supplies and stock allocation.
> Performed preventive maintenance on copier equipment. Experienced in
operating systems, client server networks, and document applications,
troubleshooting, maintenance, repair, and installation involving
hardware of business equipment (copiers).
> Duties also included superior customer service.
July 1999 to Mar 2000 GLOBAL COMPUTER SUPPLY
11 Harbor Park Drive
Port Washington, NY 11050
Technical Support - Sales Representative
> Primary duties were to provide technical support to the sales and
customer service departments. This included technical specifications
on the company's product line.
> Trained and insured that the sale reps have a thorough understanding
any manufacture's products in question.
> Provided solutions to technical problems in order to satisfy the
customer's needs, including locating hard to find products or special
order items.
> Provided service as the company representative when placing vendor and
manufacturer orders. Also responsible for providing sales quotes,
manning the help desk and order processing.
Contact this candidate