Engineer Manager

Robert Rosell

*************@*****.*** CMQ/OE, CQA, CSQE, PMP

http://www.linkedin.com/in Schaumburg, IL 60193 Mobile: 224-***-****

/bobrosell

EXECUTIVE SUMMARY

Quality Assurance Professional... Driving quality and software process

improvement initiatives. Expertise in project, quality and software

development management using Six Sigma, continuous improvement and change

management techniques to impact the bottom line. Work with development

experts to deliver effective and efficient software.

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

MOTOROLA - Schaumburg, IL 2000 - 2009

$30 billion leader in the design and manufacture of high tech communication

products for industrial, commercial, and consumer products.

Quality Program Manager, Arlington Heights, IL (2005 - 2009)

Led the initial and continued implementation of Quality Management

Systems (QMS) and audit programs to support a staff of 700; directed

several certified auditor teams.

. Decreased annual salary expense $200,000 by improving audit issue

discovery and closure process.

. Reduced annual customer defect fines $150,000 through focused

training implementations.

. Personally developed and implemented customer satisfaction surveys

based on KPIs (Key Performance Indicators), contributing to a 20%

satisfaction score increase within six months.

. Saved $100,000 in salary expense by completing ISO certifications

ahead of schedule.

Software Quality Green Belt, Schaumburg, IL (2000 - 2004)

Led the implementation of DSS Green Belt (GB) projects within the iDEN

(Integrated Dispatch Enhanced Network) Division System Test Team which

comprised a staff of more than 200 people.

. Realized $500,000 in annual savings through deployment of Matching

Life Cycle DSS methods.

. Delivered $300,000 ROI by implementing and executing Test

Optimization best practice processes.

. Achieved $250,000 in reduced customer penalties due to improved

defect test containment.

. Developed an in-house test plan and test case execution reporting

tool that allowed test teams to initially and continuously set and

streamline targeted test cycle control limits.

ADVANCED TECHNICAL SUPPORT, Schaumburg, IL 1999 - 2000

Systems analysis and engineering consultant services agency.

Visual Basic Senior Analyst / Software Process Engineer

Led the development of a test automation tool that helped find cellular

phone flaws from both a hardware and software standpoint before they are

delivered to retailers, and designed related processes that improved the

productivity of 100 test engineers.

SEARS, Hoffman Estates, IL 1997 - 1998

Operates as a broadline retailer selling general merchandise products.

Senior Systems Analyst

Directed a team of four other I.S. professionals in a platform upgrade

of the DRP (Distribution Resource Planning) system.

MFS (Metropolitan Fiber Systems) / WORLDCOM, Oakbrook Terrace, IL 1996 -

1997

Provided communications voice and data services around the globe.

Systems Analyst

Led the conversion project from MFS Datanet Division's mainframe

provisioning system to MFS Telecom's client server provisioning system.

HEWITT ASSOCIATES, Lincolnshire, IL 1994 - 1996

Provides human resource benefits, outsourcing, and consulting services.

System Programmer Analyst

Managed the development of a new system for converting Digital's pension

and restoration plans.

ABBOTT LABORATORIES, Abbott Park, IL 1992 - 1994

Manufactures and sells health care products worldwide.

Programmer Analyst

Headed the developed, implementation, and maintenance of user

specifications for the Hospital Products Division Inventory systems

which handled most daily division inventory deployment.

WORLD BOOK EDUCATIONAL PRODUCTS, Elk Grove Village, IL 1991 - 1992

Publishes encyclopedias and other reference products keeping pace with

technology.

Programmer/Analyst

UNITED STATIONERS, Des Plaines, IL 1990 - 1991

Through its subsidiaries, engages in the wholesale distribution of business

products.

Programmer

EDUCATION

Master's Certificate, Project Management, George Washington University,

Schaumburg, IL 2004

BS, Computer Science, Illinois State University, Normal, IL 1989

CERTIFICATIONS

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Certified Quality Auditor (CQA)

Certified Software Quality Engineer (CSQE)

ISO 9001 Auditor

LaMarsh Change Agent

Project Management Professional (PMP)

Six Sigma Green Belt (Motorola)

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