High School Maintenance

C raig Shepherd

*** **** ***** ******

Dayton, OH 45405

Phone 937-***-****

E-mail *******.****@*****.***

OBJECTIVE

To obtain a challenging position in a growing company where I can utilize

m y skills and educational background as an IT Support Technician.

TECHNICAL SKILLS

• Ability to troubleshoot and resolve problems regarding computer

s ystems

• Installation/maintenance of PCs and related peripherals.

• User Support Tools and Techniques

• Operating Systems Windows 98 thru Vista.

• Microsoft Office 2003&2007

• Networking Fundamentals

• Active Directory, DHCP, DNS, VPN, TCP/IP, Firewalls, Proxy

H ardware/ Software /Cisco-routers, bridges, switches, hubs.

•

• Remote Desktop & Problem Tracking Software-Remedy, Heat

EDUCATION

• Sinclair Community College D ayton, OH 3/2008-

6/2009

• Completed Help Desk Analyst certification program.

• Completed CompTIA A+ certification 7/2009

• Completed CompTIA Network+ certification 2/2010

• Patterson Co-op High School D ayton OH

• Received Diploma

EMPLOYMENT HISTORY

P roduction 1 /1986-9/2007

Delphi Automotive, D ayton, OH

• Worked on the production of shocks and struts.

• Also trained as a job setter on the Electrodeposition Paint Line working with

c hemicals and the proper paperwork on a daily basis.

• Depended on as a leader and was in control of management and maintenance

o f paint line and its machinery.

Cable TV Installer 8/1982-1/1983

King Cable, Cincinnati, OH

• Installed and maintained cable television systems.

• Accustomed to climbing telephone poles and the safety that is involved.

Wire Systems Operator/Installer 8/1978-8/1982

U.S. Army, Ludwigsburg, Germany/Ft. Campbell KY

• Here I was trained in the installation of cable and telephone wire systems.

Worked on the maintenance and operation of switchboards.

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