Manager Sales

ROBERT M. SNOW

*** ******* **** ( Eatontown, New Jersey 07724

(H) 732-***-**** ( (C) 347-***-**** ( *******@***.***

EXECUTIVE-LEVEL MANAGEMENT

Aggressive, highly motivated, and proactive professional offering superior

expertise in operations management, performance improvement, and profit and

loss (P&L). Stellar leader and motivator adept in all aspects of

recruitment, hiring, and training with a proven track record in corporate

cultures, Lean Six Sigma methodologies, and revenue generation. Process

management expert possessing outstanding financial management skills,

including budget management and business processes. Results-focused and

client-driven strategist recognized for impeccable service, integrity, and

a hands-on work ethic that exceeds expectations.

CORE COMPETENCIES

People Development ( Process Management & Improvement ( Project Management

( Budgeting & Analysis

Quality Management & Improvement ( Lean Six Sigma ( Performance Enhancement

( Issues Evaluation

Financial Management & Restructuring ( Operating Infrastructure ( Profit

Growth ( Cost Accounting

Employee Morale ( Team-Building & Mentoring ( Corporate Culture

Optimization ( Multi-Location Management

PROFESSIONAL EXPERIENCE

C2 LEGAL, New York, New York ( 2009-Present

Data discovery and management company providing e-discovery, forensic, data

hosting, data management, imaging/coding, and paper discovery services to

law firms and corporations.

Managing Partner

Hire, train, motivate, direct, coach, and develop the sales and operations

teams to achieve individual and market budgeted revenue, gross profit, and

expense goals and objectives.

. Provide leadership and communicates strategic direction to the Sales

and Operations functions.

. Direct the activities of the Sales Organization and manages the profit

and loss statements for the entire local market.

. Lead, motivate, and coach the sales team while maintaining a positive

attitude and setting an example of an aggressive pace in goal

achievement. Define and communicate sales related policies,

procedures, and processes related to sales activity, account strategy,

pipeline development, performance expectations and sales management.

. Oversee major account activities and RFP responses.

. Assign equitable sales territories that enable sales representatives

to achieve or exceed quota levels consistent with company sales

coverage strategies and territory analysis.

. Manage the development of a high potential sales and sales management

team including effective search, hiring, performance management,

coaching, career opportunity development and succession planning.

. Manage the hiring process to insure that appropriate staffing levels

are achieved for the sales and operations organization.

. Review monthly performance reports and adjust sales programs and

strategies to meet the financial objectives.

. Ensure that at all times business conducted within the organization is

of the highest ethical and professional standards.

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ROBERT M. SNOW ( Page 2 ( *******@***.***

DATUM LEGAL, New York, New York ( 2003-2008

Data discovery and management company providing e-discovery, forensic, data

hosting, data management, imaging/coding, and paper discovery services to

law firms and corporations. 130-150 employees. $12M+ revenues.

Director of Operations

Performed quality checks. Controlled deadline compliance. Moderated

workflow and staffing requirements, including operations and

administration. Monitored consumable levels and pars. Expedited billing

(AR) and invoicing (AP). Executed purchase orders (POs). Validated payroll

and daily/monthly/quarterly/yearly revenue. Supervised total profit and

loss (P&L). Reviewed and managed budgets

. Launched analog "Mom & Pop" business from $400K/month to $1M/month in

revenues.

. Slashed hardware costs by 200% and eliminated 90%+ of errors by

transforming inefficient manual paper copying facility into model

manual operation while reducing turnaround time.

. Developed highly effective and completely internal management team by

cross-training personnel in both digital and analog functions, thereby

maximizing talent pool without upping headcount.

. Reduced personnel costs and total headcount per shift by 20% by

training supervisors to increase Document Specialist productivity.

. Decreased hardware/personnel expenses by 25% through astute financial

management.

. Boosted revenue production by 35% by implementing "Best Practices" and

other business initiatives.

. Stabilized company turnover to less than 50% compared to industry

average of 200%+ by interfacing continually with CEO and COO regarding

necessary changes.

. Introduced cost accounting into production sectors.

. Surpassed budgeted revenue and profit every quarter.

IKON OFFICE SOLUTIONS, New York, New York ( 1997-2003

Provider of paper discovery services to law firms and corporations.

Outsourcing division of 175+ United States locations. $400-500M annual

revenues.

Director of Operations, New York City, New York (2000-2003)

Production Manager, New York City, New York (1998-2000)

Production Manager, Newark, New Jersey (1997-1998)

Directed daily operations for $30M district, including supervision of 4

production/operations managers, 25 shift managers, and 400+ hourly

employees. Oversaw entire profit and loss (P&L) operations. Led Regional

Production Training Facility. Trained all East Coast new hire production

managers. Managed $8M+ in production unit revenues.

. Updated manual for market change from Analog to Digital.

. Awarded appointment to Best Practices Council (2000).

CHEESECAKE FACTORY, Washington, DC; Atlanta, Georgia; Redondo Beach,

California ( 1993-1997

Extremely high-volume casual dining concept. 15+ United States locations.

$150M in yearly revenues.

Assistant General Manager / General Manager (Washington, DC, 1995-1997)

Assistant General Manager (Atlanta, Georgia, 1993-1995)

Manager (Redondo Beach, California, 1993)

Coordinated training management as Certified Corporate Training Manager.

Ensured staffing levels of 125-150 staff. Directed all profit and loss

(P&L).

. Supervised average volume of $10.5M-$12.5M per location.

Continued

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ROBERT M. SNOW ( Page 3 ( *******@***.***

Career Notes: Prior experience as General Manager / Multi-Unit General

Manager / General Manager of Corporate Training Facility / Kitchen Manager

/ Bartender at Bennigan's Restaurant.

. Managed average yearly volume at Bennigan's from $1.75M-$3M.

EDUCATION

Bachelor of Science in Chemistry

Boston College, Boston, Massachusetts

MILITARY ACCOMPLISHMENTS

Special Operations in United States Army

Fort Bragg, North Carolina

AWARDS

Champion, Customer Service Training (2002)

Beta Test Site for Scan to File Rollout (IKON, 2001)

Production Manager of the Year Finalist (IKON, 2000)

Best Practices Council (IKON, 2000)

Location of the Year (IKON, 1998-2000)

Production Manager of the Year (IKON, 1999)

Multi-Unit General Manager (Bennigan's, 1993)

General Manager of the Year Finalist (Bennigan's, 1992)

Financial Award (Bennigan's, 1991)

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