Customer Service Technical Support

RICHARD J. WADEKA

** **** **** - **** *****, CT *6516 - 203-***-****

SKILLS:

Technical

. Able to pin-point and correct malfunctions in various types of electrical

and computer-based equipment down to the component and board level

. Skilled in troubleshooting of both analog and digital electronics

. Basic knowledge of LANs (wide and local area)

. Knowledge of diagnostic equipment and methods (e.g., test meters,

frequency generators and

utilities programs)

. Technical support of customers as well as other field support personnel

. Knowledge of most popular hand-held devices (Blackberry's, etc.)

Computer

. Linux

. DOS

. Window Vista

. Windows 2000/XP

. Microsoft Office

. Lotus Notes

. Internet Explorer

. Microsoft Office Project

. Front Page 2002

. Installation of hardware (i.e., CD drives, modems, mother boards, and

routers)

EMPLOYMENT:

United Parcel Service (UPS)-Stratford, CT 11/2009-12/2009

Seasonal Driver Helper

Assisting UPS driver in the delivery of packages to homes and businesses.

Daily contact with customers and extensive use of Delivery Information

Acquisition Device (DIAD).

NEOPOST USA (Formerly MSI, ASCOM/Hasler)-Shelton, CT 10/2003-03/2006

Support Technician/Product Specialist

Responsibilities include provide technical support to dealers, customers,

field service technicians and technical support staff. Support

responsibilities include troubleshooting software and hardware

installations. Assist product managers and engineering in development of

new products, and software beta sites. Assist Tech Writer in writing new

operator and service manuals. Input rapid resolutions into PHD technical

support call tracking database and send trouble tickets to engineering and

QA to notify them of repetitive equipment problems. Assist dealers with

problem installations by traveling to the customer's site.

Honeywell Fire Systems Group (Formerly Fire-Lite Alarms)-Northford, CT

09/1999-06/2002

Technical Services Representative

Responsibilities included providing technical support and assistance on the

use of products supplied by

Fire-Lite/Notifier. Provided technical support to other company

departments. Developed time reduction aids for use in system design. Met

weekly with Engineering, Manufacturing, and Customer Service departments

ensuring customers received up to date information. Assisted in the

documentation of all products and provided sales associates with technical

support. Identified system and component trends and relay information to

appropriate departments. Provided product assistance at NFPA and trade

shows as requested. Performed other duties as directed by supervisor.

Richard J. Wadeka Page 2

CAL-MED-Shelton, CT 1994-1998

Field Service Technician

Biomedical company specializing in the maintenance and repair/refurbishment

of medial devices including but not limited to: exam tables

(hydraulic/pneumatic), autoclaves, and orthopedic and therapeutic

equipment. Responsibilities included scheduling of customer calls,

maintaining customer equipment (providing loaner equipment for customers if

problem could not be fixed on site), refurbishment of used equipment for

resale to newly renovated medical facilities, worked unsupervised for the

majority of the day and also responsible for maintenance of company

vehicle.

EDUCATION:

A+ Certification (in process of studying for)

Planning on taking at Gateway Community College, New Haven, CT

Porter & Chester Institute-Stratford, CT

Associate equivalent in Electronic and Computer Science

Foran High School-Milford, CT (Received GED diploma-1989)

TRAINING:

Network Plus Certification (In process of attaining)

NICET Level 1

Konica (MFG. Certified)

Sharp Business Systems (MFG. Certified)

Minolta Business Systems (MFG. Certified)

Danka Business Systems, Milford, CT

MFG. Certified-Basic Copier Electronics

Certified Electrical Technician

How to Handle Difficult People, Fred Pryor Seminars

Contact this candidate