Customer Service Project

Bridget Harper

**** *********** ******, ***********, ** 45506 937-***-****

***************@*****.***

OBJECTIVE

To obtain entry level work in administrative, computer networking, or

technical support.

SKILLS TECHNICAL/SOFTWARE

Microsoft Office 2007 Windows 2000 and XP

Microsoft Office 2000 Professional Windows Vista

Windows 7 Linux

EDUCATION

Franklin University, Columbus, OH January 2009-Present

Pursuing Bachelors Degree in

Information Technology

Clark State Community College, 2008

Springfield, OH

Associates Degree in Applied Business

G.P.A 3.5

Clark County JVS, Springfield, OH 2003

Certificate in Marketing, Business,

and Travel & Tourism

Springfield South High School, 2003

Springfield, OH

Diploma

RELEVANT COURSES

Internet Technologies Wireless Networking

PC/Network Essentials I&II Linux

Cyber Security I&II Cisco I&II

Cyber Security OS and Networks Advanced Topics

Business Communications Project Management

Intro to Business Management

Network Design Technical Communication

Web Design

WORK EXPERIENCE

Defense Research Associates October 2008-March 2010 Beavercreek,

IT Intern OH

Work with Active Directory managing users

and computers. Setup group policies and

organizational units for lock out policies.

Work on Linux server platforms using

terminal ssh.

Set up computers for new employees or

contractors installing whatever software

was needed.

Work on help desk.

Assist Systems Administrator on managing

servers, both Windows and Linux.

Assisted in building a ground station that

consisted of several servers and computers.

Set up raid using Centos platform terminal

in /sbin.

Spec out equipment, and order equipment,

plus build if appropriate to my field of

work.

Manage all IT support while Administrator

was on another Project.

Custom order and build desktop computers.

AVETEC/PNNL January 2008-February 2008

Intern Richland,WA

Worked on insider threat detection behavior

model indicator scenarios.

Assisted on a project with a group of

interns to design the basic layout of the

network infrastructure for a new building.

Ran benchmarking tests on a test super

computer.

June 2007-June 2008 Springfield, OH

Clark State Community College

Lab Assistant/Work-Study

Terminated and tested Category 5e wiring.

Involved in college's Disaster Recovery

Backup Plan.

Assisted in installing and configuring the

hardware components and software on HP

Proliant servers.

Experience with ARCserver backup software.

Installed patch cables in wiring closets.

Documented updated information in the

wiring maps for the IDFs throughout each

campus.

Installed Cisco VoIP phones.

Worked with Project Managers and

Technicians to prepare computer labs for

student/facility use.

Assisted in the implementation of Cisco

3750 Series switches.

January 2006-April 2007 Springfield,

Springfield Plastics Inc. OH

Floor Auditor

Significantly decreased number of rejects

in Honda light covers/lenses.

Responsible for pulling shipment orders in

absence of shipping manager.

Assisted in managing invoices and bill of

laiding using Peach Tree.

November 2004-June 2005 Springfield,

Speedway Super America OH

Customer Service Representative

Provided excellent customer service to 100+

customers daily.

Responsible for stocking products in store.

Swept and mopped once a day during my

shift.

Effectively trained new employees.

August 2004-September 2004

Total Image Springfield, OH

Receptionist

Scheduled appointments for clients over the

phone and in the salon.

Stocked hair products.

Backed up computer data daily.

Salon closed.

Assurant Solutions July 2003-June 2004 Springfield, OH

Verification Data Specialist

Verified over 1000 documents daily for

accuracy.

Developed skills in loan IDs, mail room,

and zap data.

Received company award for 100% quality

review.

Contact this candidate