Manager Management

Linda L. Balice

*** ****** ****

Lisle, IL *****

Phone: 630-***-****

Summary of Qualifications:

A results-oriented, high energy, hands-on professional with a successful

record of accomplishments. Over 20 years of practice management and

revenue cycle experience including eleven years as a director of physician

billing for a large multi-specialty group practice consisting of 36

specialties and 600 physicians utilizing GE/IDX and another eleven years

working for IDX in Customer Support serving physician group practices

throughout the Midwest. A dynamic leader and team builder, consistently

motivating others toward success with a demonstrated ability to build

rapport and resolve complex issues. A committed and dedicated team player.

Experience:

Independent Consultant (2008 to Present)

Lisle, IL

Lakeside Medical Associates - Agoura Hills, CA

Interim Executive Director - Fee for Service

Completed assessment to identify key issues in the revenue

cycle

Redesigned the process for generating patient statements as

well as the statement.

Created a new batch tracking system and reporting mechanism

Completed installation and training for GE Paperless

Collection System

Developed new policies and procedures to support improved

workflow

Created new job descriptions for CBO staff and set measurable

performance targets

Created task lists for daily, weekly, and monthly tasks

Improved cash flow and income

Reduced A/R days greater than 90 by 18%

Reduced A/R days greater than 120 by 19%

Increased amount billed to patients each month by more than

30%

Increased co-payment and elective procedure payments

Northwestern Medical Faculty Foundation (1997 to 2008) Chicago, IL

Director, Physician Billing

Managed daily operations of department with 115 employees and

7 direct reports which included centralized

registration, account inquiry, accounts receivable

management and follow-up with gross charges of $1 billion

Prepared and monitored department budget of over $7M

Reduced A/R days by 14% in last three years to 55.6%

Reduced credit balances to 2.3% of total A/R

Exceeded cash collections target for 9 years

Achieved high level performance targets for nine years with

minimal write-offs

Identified trends with payers and negotiated settlements

Ensured implementation of updated version of software

packages

Provided input during payer contract negotiations

Managed ongoing relationships with multiple vendors

Developed strategies to ensure monthly and yearly goals

Participated in "The Ideal Patient Experience" redesign

project

Received President Award two times

IDX Systems, Corp (Now GE Healthcare) (1986-1997) Lombard,

IL

Manager, Customer Support, Midwest

Fostered relationships with clients focusing on proactive

solutions while striving for customer satisfaction

Ensured delivery of quality service to assigned clients which

included issue resolution, system upgrades, and training

Managed the professional and technical development of

analysts and programmers while providing direction for

career development

Assured compliance with company standards and the achievement

of corporate goals

Developed effective relationships with other departments

Michael Reese Hospital - (1974 - 1986)

Chicago, IL

Assistant to Chairman - Utilization Review

Education:

DePaul University, Chicago, IL - Bachelor of Liberal Arts, Business

Management - 1986

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